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TUNDE O'CONNOR

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(687 reviews)
78

Reviews of TUNDE O'CONNOR

MR
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Margo R.
Jacksonville, FL
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service and great people
Margo R
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/10/2019 01:57 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
RA
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Robert A.
St. Augustine, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Always great service!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/10/2019 10:25 AM


 Thank you for taking the time to share your service experiences with us and continued loyalty to Hyundai of St. Augustine.
 Always a pleasure to see you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
Palatka, FL
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I had a minor tire problem. They were able to resolve it on a busy workday even though I did not have an appointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/10/2019 06:07 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
CM
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Carrie M.
St. Augustine, FL
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long Time to Wait
I arrived to my appointment a couple of minutes early to find 6 cars ahead of me. I waited in line for 20 minutes before being checked in. I didn’t get my car back for another hour and 20 minutes. A nearly 2 hour oil change is excessive.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2019 02:45 PM


 Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We appreciate you bringing this to our attention. Tunde, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
Saint Johns, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Got good service
The job was done in a very timely manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2019 05:33 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Jacksonville Beach, FL
2017 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Terrible service with appointment
Too long for oil change with appointment
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/05/2019 03:02 PM


 Thank you for sharing your experience with us. Our sincere apologies again for the unexpected technical difficulties we were having during your service visit.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
NB
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Nancy B.
Saint Augustine, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT service
Everything was perfect! The personnel at Hyundai were friendly and timely. I waited for my service and the waiting room was very clean and well lit.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/05/2019 06:26 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SH
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Shelia H.
Hastings, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
The team that works there. How your greeted and how your totally in the loop
The car wash is awesome. The bugs are gone off the car when done. You dont see that a lot at other dealers.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/05/2019 06:25 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
PD
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Philip D.
Palm Coast, FL
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I like the service people and the way they treat you.
The service people will always tell what you need but will do what every you say.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/31/2019 05:57 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We appreciate your continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
JK
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Jane K.
Saint Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service!
Service is excellent!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/30/2019 11:40 AM


 We greatly appreciate you taking the time to share your service experience with us and your kind praise. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
MP
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Michael P.
Palm Coast, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service staff
The service staff, Roger and Dundee will always go above and beyond to create an experience of excellent service. They treat people like family and are always very welcoming.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2019 06:46 AM


 We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. Our service team enjoys reading how we are doing and are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MC
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Mary C.
Palm Coast, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Customer service is good. Very responsive to concerns makes Hyundai a superior dealership.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/28/2019 06:51 AM


 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
TM
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Terry M.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always get great service, and staff is always courteous and knowledgeable.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/24/2019 06:22 AM


 Thank you for sharing your kind words with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
RT
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Richard T.
St. Augustine, FL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Experience
Ive been having my Sonata serviced here for 5 years and it has always been an excellent experience.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/21/2019 02:02 PM


 We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.  We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
O8l change
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/20/2019 05:49 AM


 Thank you for sharing your service experience with us and allowing us to maintain your Elantra. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
W
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W.
St. Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai of St. Augustine is the Best!
My days are very busy, and when you can drop off your car for a oil change and get a lift to work and also picked up by their very friendly staff, it is a plus-plus. I will receive a phone call telling me my car is ready, and they even wash it for you. I think this is a great perk and Thank you for that!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/20/2019 05:46 AM


 Thank you for taking the time to share your service experience with us and taking advantage of our complimentary shuttle service. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
JA
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Jeffrey A.
St. Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Fast In/out when getting my oil changed
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/20/2019 05:45 AM


 Thank you for sharing your service experience with us and allowing us to maintain your Tucson. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
RR
gravatar
Robert R.
Palm Coast, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
fast and easy
was there for a recall, dealer was fast and easy. waiting room was nice, fresh coffee and warm cookies. full report of vehicle given to me at checkout. also washed and vac the car. will return to this dealer if I need service for the future
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/13/2019 05:38 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
CG
gravatar
Carol G.
Palm Coast, FL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer
Great experience until i tried to leave. No-one told me where my vehicle was parked. When I did find it , I was blocked in by another vehicle with an employee speaking with him. I had to getout of my vehicle and ask him to move. He told me "in a minute.". Not the greatest customer service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/07/2019 12:10 PM


 Thank you for taking the time to share your service experience with us. Our sincere apologies for uncharacteristic level of service you received upon check out. We will discuss this on our next team meeting. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Saint Augustine, FL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Works to get your service prompt
Friendly
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/06/2019 06:08 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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