TO

TUNDE O'CONNOR

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(687 reviews)
78

PM
gravatar
Patricia M.
Palm Coast, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
10
Category: Service
Took care of a recall on my car.
I came in to get my gas rebate and was told about the recall. My car was taken care of and I got a car wash. was out in 45 mins.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/17/2021
Service Type: Repair
8
Category: Service
Took care of a recall on my car.
great service and always a car wash. everyone is very pleasant.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/20/2021 06:01 AM

 We appreciate you taking the time to share your service experience with us and kind words. Our service team is committed to keeping you safe and exceeding your expectations.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Palm Coast, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Service
Great service
My 2019 Hyundai Elantra was serviced recently @ Hyundai, St. Augustine and I was extremely happy with the great service provided. Not only did the service dept. provide the requested diagnostics, but also a recent recall during my appt. I left feeling confident in the reliability of my auto..................

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/17/2021
Service Type: Repair
10
Category: Service
Confidence in service dept.
Car diagnostics done at out of state son's request! Thank you service dept. for putting both my sons and my mind at ease!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/20/2021 06:18 AM

 Thank you for taking the time to share your service experience with us and your kind words. Tunde and our service team are committed to keeping you safe and exceeding your expectations.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

DP
gravatar
Donald P.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
First service.
I am more than happy with the service department. Also love the car!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/14/2021 02:58 PM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Flagler Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
A Great place to purchase a Hyundai
First Hyundai great car and service is always great at St Augustine Hyundai.
It’s been a great five years with Hyundai
Of St Augustine!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/07/2021 01:58 PM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JE
gravatar
Jacqueline E.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Thank you
They are trying their best to repair my vehicle when the parts have not arrive and let me know occasionally that they were at their best to have my car ready and they did a great job! Thank you!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/06/2021 06:48 AM

 We sincerely appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

VF
gravatar
Vincent F.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Another Great Service Visit!
Staff took care of everything, as always. Was a quick visit, but the Service team explained everything, took care of the problem and I was on my way. Thank you!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/29/2021 03:16 PM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

TM
gravatar
Tina M.
Palm Coast, FL
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
I have been dealing with Hundai in St Augustine since 2014 when I purchased my first Hundai. Was treated wonderfully then and subsequently purchased a new Hundai in 2021 and and got the same Royal treatment. They have your back no matter what your needs are.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/06/2021 06:24 AM

Congratulations on your new Elantra!

 Thank you for taking the time to share your experiences with us and your kind words. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

GB
gravatar
Guy B.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Great service!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/04/2021 06:08 AM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Tunde and our service team are committed to keeping you safe while exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/04/2021 06:16 AM

  We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Alachua, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Keeping my Hyundai great
Thanks to this awesome dealership my Genesis runs like it did when I drove it off the lot 8 years ago.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/29/2021 06:11 AM

 We greatly appreciate you taking the time to share your Genesis service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
For the "Best Experience"
Great staff.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/22/2021 02:11 PM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

TM
gravatar
Tracey M.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
As always- great job
Thank you!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/17/2021 01:57 PM

 Thank you for taking the time time to share your service experience and kind words with us. We are committed to keeping you safe while exceeding your expectations. We are happy to announce we are building a brand new state of the art facility for your guests to enjoy.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

Verified Customer
St. Augustine, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/03/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Just takes too long.
Enough said.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/07/2021 05:45 AM

 We sincerely appreciate you taking the time to share your service experience with us and our apologies for the extra time needed to complete your recall. Tunde, will be following up with you as we are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

JT
gravatar
Jose T.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
great service
fixed everything and also a last minute error on my dash great service and personnel
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/31/2021 05:41 AM

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

SV
gravatar
Steven V.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great and couteous
The service was great and work was performed on time
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/26/2021 01:32 PM

 We sincerely appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

JC
gravatar
Jeremy C.
Green Cove Springs, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
verified customerVerified Customer
Category: Service
Mrs. Tundy is a very nice person.
No comment
Recommended
Employees worked with

KW
gravatar
Ken W.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
More than we expected
The service department has gone above and beyond to make things right from fixing a recall to not taking advantage of our a/c repair. We were expecting the worse and got the best possible return.
CHERYL B. from Hyundai of St. Augustine responded on 08/11/2021 05:11 AM

Thank you for taking the time to share your service experience with us and your feedback. We are committed to keeping you safe while exceeding your expectations.
Thank you for the 5 star rating and for the kind words.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent in all aspects of my experience
Exceptional service, professional staff from the moment I arrived. Minimal time for service, excellent results.
CHERYL B. from Hyundai of St. Augustine responded on 08/09/2021 05:13 AM

Thank you for taking the time to share your service experience with us and your feedback. We are committed to keeping you safe while exceeding your expectations.
Thank you for the 5 star rating.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

MN
gravatar
Mirena N.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service goes above and beyond
Great people, great service. I have nothing bad to say. My vehicle was fixed quickly and thoroughly.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/06/2021 05:38 AM

 We appreciate you taking the time to share your service experience and kind words with us. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

JP
gravatar
Jimmie P.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Great people to work on your car
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/04/2021 05:51 AM

 Thank you for taking the time to share your service experience with us and your kind words. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with

JC
gravatar
Jeremy C.
Green Cove Springs, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
verified customerVerified Customer
Category: Service
Mrs. Tundy is a very nice person.
No comment
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2021
Service Type: Maintenance
Category: Service
I guess I got screwed
There's nothing else to say, just discussed.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/05/2021 06:03 AM

 Thank you for letting us know you are still having issues with your Elantra and taking the time to speak with Tunde. We stand behind our products and will do everything possible to make sure your are safe and happy. We are committed to exceeding your expectations and we appreciate you allowing us to prove it. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.