WB

WILL BISHOP

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

SG
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Starr G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Representative
I love coming to the service department. Will and the team is great. My family and I been dealing with Mr. Will for several years and he provides excellent customer service. He explain all details and clear of our car needs...
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/31/2019 03:33 PM

 We appreciate your kind feedback about our business and employees Starr. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you for many more years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Will was my service tech. The issue I was having with my car was quickly identified and fixed.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2019 02:55 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

WT
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William T.
Gambrills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service at Pohanka
As always, my service visit at Pohanka was excellent. Will, the service agent, was friendly and efficient. He knew why I was there and that I was waiting and would appreciate a quick service. He delivered on all fronts. I won't be getting service on my Elantra anywhere else, and when it comes time to get a new car, it will be at Pohanka Hyundai!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2019 02:54 PM

Thank you for your wonderful 5 star rating William, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

FR
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Francine R.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy Customer after a Bumpy Start
Pohanka Hyundai grew on me. Initially I had trouble getting my issue across to the service agents who tried thier best to communicate my issue to the technicians. It took several visits for them to understand that the problem was not fixed on my vehicle. Once my cars issue was escalated to the service manager and a special hyundai engineer, my issue was resolved quickly and quietly. I want to send an extra special thank you out to the service manager, and the staff at Pohanka for eventually solving my problem with my car. Thank you so very much
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2019 02:51 PM

We appreciate your trust Francine, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KW
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Kelli W.
Fort Washington, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Open and Clear communication
Oil change service was quick and efficient. Communication was good.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2019 02:48 PM

Thank you for your review and for choosing Pohanka for your service Kelli. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick
With no one in front of me the service was done in just over an hour.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2019 02:42 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Friendly, courteous and easy to make an appointment.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/24/2019 03:30 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pohana Hyundai
Friendly atmosphere
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/24/2019 03:27 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SH
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Steven H.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
Awesome
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/22/2019 03:34 PM

Thank you for your review and for choosing Pohanka for your service Steven. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job
Good job
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/21/2019 03:34 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Everytime
Will Bishop always see to it that I always keep my ride in top-tip shape to keep me on the road longer. He communicates very well and makes getting my car maintenance a breeze.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/18/2019 03:53 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SD
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Sheryl D.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Friendly staff
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2019 03:39 PM

 We appreciate your kind feedback about our business and employees Sheryl. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RD
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Rosa D.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
Excellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2019 03:31 PM

 We appreciate your positive feedback about our business and employee Rosa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SW
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Sherry W.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Reliable and Professional Service
I bought my 2002 Hyundai Elantra from Pohanka Hyundai in October 2001 and I can honestly say that from sales to service they provide reliable and professional service. I am big fan!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/09/2019 03:23 PM

We appreciate your trust Sherry, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

BM
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Bernard M.
Suitland, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Agents were very helpful
Dealer need to get right on getting corrections made, when they have damaged one's car
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/09/2019 03:20 PM

Thank you for your feedback Bernard. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

HJ
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Harold J.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Excellent Service, Great Establishment!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/07/2019 03:38 PM

 We appreciate your kind feedback about our business Harold. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SM
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Sade M.
Rockville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service !!!
Great service. I walked in and was greeted immediately. Will Bishop listened to my concerns intently and assured me that everything will be taken care of. I dropped off and was called within a few hrs to pick up. Everything was super easy and efficent. THANK YOU.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/07/2019 03:36 PM

 We appreciate your positive feedback about our business Sade. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TS
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Theresa S.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
They are quick when it comes to oil changes
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:20 PM

 We appreciate your kind feedback about our business Theresa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CT
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Cecilia T.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always satisfied with service and a clear understanding of what's being done and why is outstanding
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:18 PM

We appreciate your trust Cecilla, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customers service
My service person Will was very polite, helpful and great communication.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:16 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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