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SureCritic / Hyundai Dealer / Pohanka Hyundai / WILL BISHOP
WB

WILL BISHOP

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

Reviews of WILL BISHOP

RS
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Rasheedah S.
Washington, DC
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love this place!!
I love that I can get in and out. Will is the best!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:15 PM

We appreciate your trust Rasheedah, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
MB
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Minnie B.
Brandywine, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great workmanship and customer service
The workmanship, customer service and convenience are exceptional.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:14 PM

 We appreciate your kind feedback about our business Minnie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
GC
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Grace C.
Washington, DC
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a great experience!
Every time I’ve come here the staff have been very friendly, professional, and helpful. They really do their best to look out for you and your car, and my car always runs really well after servicing it. During most recent visit, my service advisor was Will. He was so helpful, kind, and knowledgeable! I’d recommend this location to everyone. Plus their coffee is great and their waiting area is relaxing and comfortable.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:08 PM

Thank you for your wonderful 5 star rating Grace, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
RM
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Rashanda M.
Washington, DC
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
I took my car in for tires and brakes, and Will provided "Excellent Customer Service."
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:06 PM

 We appreciate your positive feedback about our business Rashanda. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
FB
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Felicia B.
Washington, DC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job
BIG THANK YOU, to the Service Team. Great job goes out to W. Bishop, Sean, Miguel and Ms. Pat. Thank you guys for being such a great team and providing excellent service to the Hyundsi customers.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:05 PM

 We appreciate your AMAZING feedback about our business and employees Felicia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
DH
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Dorothy H.
Capitol Heights, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Customer service is very friendly
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/26/2019 03:18 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Dorothy. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
HE
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Harriette E.
Temple Hills, MD
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Atmosphere, service and user friendly environment
Always welcomed with a smile and Will Bishop knows my name. Feel that my need will always be taken care of.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/20/2019 02:32 PM

 We appreciate your kind feedback about our business Harriette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
OF
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Odowd F.
Washington, DC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good place
Pohanka is a good place to service your Hyundai.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/20/2019 02:27 PM

 We appreciate your positive feedback about our business Odowd. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
VR
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Valerie R.
Waldorf, MD
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service friendly employees clean dealership.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/20/2019 02:27 PM

 We appreciate your kind feedback about our business Valerie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
CH
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Clarence H.
Fort Washington, MD
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I not only appreciate the service of my vehicle, but also the service I received from the service advisor Mr. Will Bishop. The greeting, the keeping me informed and answering my questions. All in all it added up to a rewarding experience.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2019 03:16 PM

Thank you for your wonderful 5 star rating Clarence, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
Verified Customer
Laurel, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just an oil change
I went in for an oil change and everything went well. No complaints with the service. All is well.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2019 03:14 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
RS
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Rasheedah S.
Washington, DC
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Staff
Will is excellent! I appreciate his customer service. The actual service was complete in a timely manner.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2019 03:14 PM

 We appreciate your AMAZING feedback about our business and employees Rasheedah. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
TB
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Tracy B.
Silver Spring, MD
2005 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
I have no complaints.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/09/2019 03:15 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
TJ
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Thelma J.
Washington, DC
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
An excellent job was done while I was at Pohanka Hyundai.

Waiting room was clean; waiting time was reasonable.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/06/2019 03:46 PM

Thank you for your wonderful 5 star rating again Thelma, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
JP
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Joan P.
Mount Rainier, MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ultimate service
The quality service of every visit is comforting. The staff is very welcoming and willing to go the extra mile to make sure I'm getting the best service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/05/2019 03:11 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Joan. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
KM
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Keith M.
Upper Marlboro, MD
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Defects
The 2011 sonata has had every defect and recall.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/05/2019 03:08 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
JH
JOSE HERNANDEZ
DL
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Donna L.
Washington, DC
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
D. Y. L
The service writer Mr. Bishop was great.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/05/2019 03:06 PM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
JH
JOSE HERNANDEZ
Verified Customer
Oxon Hill, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Steering wheel
They did a good job
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:32 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
MW
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Moses W.
Clinton, MD
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My issue was addressed in a timely manner, parts ordered and vehicle put back in service in a couple days.
I was greeted with a smile and Service Tech Will ensured quality at every turn.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:04 AM

 We appreciate your kind feedback about our business Moses. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
AA
gravatar
Akindele A.
Washington, DC
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love Pohanka Hyundai
They are very professional and give exceptional service to their customers, I have to give a shout out to Ralph the Service Manager, if you have any issues ask for Ralph, he'll make sure to see that your needs are met to the upmost satisfaction!
Recommended
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
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