Business Solutions
SureCritic / Hyundai Dealer / Pohanka Hyundai / WILL BISHOP
WB

WILL BISHOP

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

Reviews of WILL BISHOP

TB
gravatar
Traci B.
District Heights, MD
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Acceptable service
Acceptable service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/18/2019 03:13 PM

Thank you for your review and for choosing Pohanka for your service Traci. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
LP
gravatar
Larry P.
District Heights, MD
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Proximity and courtesy ride availabity.
An overall pleasant experience with work and service rep, I will definitely be back.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/18/2019 03:11 PM

Thank you for your review and for choosing Pohanka for your service Larry. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
AT
gravatar
Amanda T.
Upper Marlboro, MD
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It took longer than I thought but it was worth the wait
I had an excellent experience. Like most dealerships it took a little longer than I anticipated but the level of customer service and the quality of the service I received more than made up for the wait. The staff was professional, courteous, knowledgeable and showed me that they had my best interest in mind when recommending a service plan. I was very satisfied with my experience.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/15/2019 02:40 PM

Thank you for your wonderful 5 star rating Amanda, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
AL
gravatar
Arden L.
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
N/A
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/15/2019 02:25 PM

Thank you for your review and for choosing Pohanka for your service Arden. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
CB
gravatar
Charles B.
Woodbridge, VA
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My experience at Pohanka.
Mr Will Bishop is a stellar service adviser. He listens to you intently. After the work is performed, he takes time to explain exactly what was done to rectify the concern you had with your vehicle. He is a "6" out of 5 star kind of guy.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/15/2019 02:16 PM

Thank you for your wonderful 5 star rating Charles, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
CH
gravatar
Carolyn H.
District Heights, MD
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The service was great. My service sdvisor (Will Bishop) was friendly and most courteous.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/15/2019 01:51 PM

 We appreciate your positive feedback about our business and employees Carolyn. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
JM
JEFERSON MARTINEZ
DS
gravatar
Diane S.
Fort Washington, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Very professional and friendly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/15/2019 01:51 PM

 We appreciate your kind feedback about our business and employees Diane. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
Verified Customer
District Heights, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Wait so far good.
Waiting time and communication with customers good.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/15/2019 01:47 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
VR
gravatar
Virlynn R.
District Heights, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence
EXCELLENCE IN CUSTOMER SERVICE
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:20 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Virlynn. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
AC
gravatar
Andrea C.
Washington, DC
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service, Great Communication
I had a wonderful experience having my ‘New to me’ Hyundai Elantra GT serviced for the first time. I knew the car has been sitting for a long time and would need some things done. From the moment that I walked in, Will made me feel comfortable and confident that we could openly discuss what needed to be done on my car and on what timeline. He always informed me of the prices of everything and the options allowing me to make an informed decision. Chris got my car running beautifully, It truly feels like a brand new vehicle. I couldn’t be happier with the service that I received from everyone at the dealership.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:18 PM

Thank you for your wonderful 5 star rating Andrea, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
DA
gravatar
Dimitri A.
Capitol Heights, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fixed when the collision place couldn’t
She seems to be in great working order after they got their hands on her.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2019 03:15 PM

 We appreciate your positive feedback about our business and employees Dimitri. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
KE
gravatar
Kianta E.
Upper Marlboro, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and helpful!!
I’m new to the area and found this dealership near by, they have always been super helpful and friendly! My personal advisor is Will bishop! He’s pretty dope and I don’t like going to anyone else but him!!! He’s been extremely helpful and always takes care of my baby(my car) lol!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/11/2019 03:27 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business Kianta, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
KJ
gravatar
Kevin J.
Upper Marlboro, MD
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very friendly
Pohanka customer service is EXCELLENT
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/06/2019 03:12 PM

 We appreciate your positive feedback about our business and employees Kevin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
RM
gravatar
Raschel M.
Glenn Dale, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
My service representative Will was amazing and thorough. He explained in great detail what services was being performed on my vehicle and which ones I would need in the future. Will is very approachable and professional. I definitely will be going back to him
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/06/2019 12:03 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Raschel. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
CH
gravatar
Clarence H.
Fort Washington, MD
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and friendliness
I enjoy the service I receive, but also the friendly treatment I receive.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/04/2019 03:48 PM

 We appreciate your kind feedback about our business and employees Clarence. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
Verified Customer
Jacksonville, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great technology
I like that you have access to text the service tech any questions while your car is in service. Instead of calling
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/04/2019 03:48 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
Verified Customer
Temple Hills, MD
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Door-to-Door Satisfaction
From the time I walk in the door until I walked out the door I had I surpassed satisfaction.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/04/2019 03:47 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
RS
gravatar
Rasheedah S.
Washington, DC
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Surprised!!
Thus visit was different. Very pleased! My normal advisor Will was with a customer when I drove up. I didn’t have time to process this information before Kirsten was talking to me all smiles! Told her my deal including my skepticism considering allowing anyone other than Will to assist me. A short time later Will came to say hi and shortly after that they both showed up to tell me it was time to go. ?? So now I have 2 folks I can vouch for!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/04/2019 03:47 PM

Thank you for your wonderful 5 star rating Rasheedah, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
LC
gravatar
Laverne C.
Largo, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No pressure
The service did not pressure you in getting the recommend service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/01/2019 03:49 PM

We appreciate your trust Laverne, we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
FT
gravatar
Frankie T.
Capitol Heights, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks Will
I appreciate the great work done to my car and the advice on fixing important items like my tires and splash shield
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/31/2019 03:34 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Frankie. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
WB
WILL BISHOP
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.