WB

WILL BISHOP

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

MP
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Mildred P.
White Plains, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service, friendly and professional
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/25/2019 03:26 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TP
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Tan P.
Annandale, VA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change Take More Than 2 1/2 Hrs Waiting.
Just Oil Change , Normal Take 45 Mins To 1 Hrs , this Time Take more Than 2 1/2 Hrs , Un Acceptable
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/25/2019 03:25 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and tire rotation
Location is key, easy to access and clean lobby, plus the coffee machine is great. Mike was very professional in explaining my bill and what was needed for later.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/19/2019 01:35 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DA
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Daffney A.
Suitland, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Location and service
Great service and timely
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/19/2019 01:31 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service
Service Technician, Will ensured my overall service experience ended with satisfaction after having my transmission replaced on my car. When I picked up my car Will had the call vacuumed and washed.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/19/2019 01:25 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous friendly knowledgeable
I'll be back again
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/19/2019 01:18 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KA
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Kathy A.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Headlight fix
Ready appreciated Will Bishop. Very helpful.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/19/2019 01:07 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KP
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Krislynn P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My service advisor was great!
Mr. Will Bishop was awesome!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2019 02:52 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CC
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Chyrlette C.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome!
Service is always on point!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2019 02:57 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RJ
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Rosalind J.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Customer Service
So far, customer has been good. Thank you
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2019 02:55 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KY
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Kimberly Y.
Glenarden, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Overall I give Pohanka Honda a four raring out of 5
Overall service at Pohanka Honda was great Bishop was a great service person early it was early in the morning so he provided great service to me

But it would be nice ibrews fresh coffee fin the morning, not from the machine
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2019 02:53 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Largo, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I always receive great service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2019 02:53 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MB
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Marisa B.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Courteous and excellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/28/2019 03:15 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LP
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Lisa P.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
This location does a great job! The wait is less than 4hrs depending on what your services are. The front desk guy Will is amazing to work with and the lady that does the finance is great. Everyone work as a team. Thank you Pohanka Hyundai
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/28/2019 03:15 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AD
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Ashley D.
Washington, DC
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Mr. Bishop
I have worked with Will directly since 2008. He always makes sure that my service is done correctly and within reasonable time. In the event the techs did not properly service my car, he always helps to get the problem resolved.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/26/2019 12:58 PM

 We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

FC
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Felicia C.
Waldorf, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
I love taking my car to this dealership for service. They get you in and out. Excellent customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 02:01 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PB
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Patricia B.
Temple Hills, MD
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Genuine Customer Service
Genuine customer service from beginning to end, with quality and without pretense.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2019 01:59 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LJ
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Linda J.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, Friendly Service
Technician greeted me as soon as I walked in the door and got my service request underway almost as fast. I was in and out in less than 2 hours.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2019 02:14 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Tallahassee, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/a
N/a
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2019 02:09 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SJ
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Sharnita J.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Rep
My service rep was excellent
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/20/2019 03:18 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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