WB

WILL BISHOP

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

Verified Customer
Waldorf, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasant Experience
The service provider who assisted me was pleasant. He was knowledgeable regarding the maintenance required on my vehicle and provided exceptional customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/20/2019 03:16 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy in and out
Cant complain
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/19/2019 03:09 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
Speedy service and great accommodations (snacks and drinks) for waiting customers.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/19/2019 03:06 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CH
gravatar
Clarence H.
Fort Washington, MD
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Mr. Bishop, my service advisor, was knowledgeable and very attentive.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/18/2019 03:28 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

BH
gravatar
Bertha H.
Greater Landover, MD
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Pohanka experience
I always feel welcome and am treated like a valued customer in both sales and service venues. I have already recommended a friend and brought her there where she purchased a new car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/18/2019 03:27 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TT
gravatar
Thaddeus T.
Greenbelt, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Representative
I dropped my car off after hours. I received an acknowledgment early the next morning and follow up text until the service was completed. I always knew what was happening with my car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/14/2019 03:26 PM

  We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TB
gravatar
Tawana B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Wil was very helpful in helping me through the process of having my car repaired. What I thought was a simple repair turned out to be me finding out that two bullets had gone through my bumper and grill during a random shooting when I wasn't home. Wil was able to secure the shell casings and leave them for me to receive when I picked up my car, so that I could file a police report. He also kept me updated on the repairs. I've had interactions with him before and he has always been a very pleasant person. He's one of the reasons I return to that location instead of going back to College Park where I bought my car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/14/2019 02:49 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AB
gravatar
Angella J B.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff
Service was excellent, Will went beyond to make sure everything with my vehicle was ok.Thanks Will and entire service center.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/14/2019 03:05 PM

 We appreciate your AMAZING feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SM
gravatar
Shirley M.
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Visit
I come in every 8-10 weeks to have my vehicle service... I am never offered a discount on services.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/14/2019 07:28 AM

Please always check out our website for any discounts or coupons and show them to a representative and we'd be glad to help! Thank so much for your business!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SS
gravatar
Stephan S.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They do excellent work
Have not heard anything about my car or was causing it to malfunction brought in on Friday to get an oil change and service Sunday illness. Put a new battery in still will not start that they have not called me yet what the diagnosed what's going on with the vehicle
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/14/2019 07:26 AM

If you need any further concerns please reach out to me directly. Thank you so much for your business! 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Bowie, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
They provide great customer service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2019 02:34 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CT
gravatar
Calvin T.
Clinton, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
worst dealership I have ever stepped foot in
worst dealership I have ever stepped foot in Please hire all new staff
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2019 02:28 PM

Thank you for your review. We appreciate the time you have taken and will actively use it to improve our services to our wonderful clients, please feel free to return our phone call!

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MA
gravatar
Michell A.
Suitland, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy but problem still has yet to be solved
I was happy and pleased with the way
Will the customer service representative handle things.. my problem has yet to be fixed but to be honest this is a manufacturer issue. Not sure it was too much more the service tech could've done.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:33 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

EC
gravatar
Ethelene C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
Quick professional service is what i received i appreciated this as i wasn't feeling my best at the time
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:32 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DH
gravatar
Delia H.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
All Is Well
None
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:31 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RD
gravatar
Rosa D.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service and everyone was very pleasant.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:31 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JS
gravatar
Joyce S.
Pittsburgh, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love my car!
They all treated me very well, took car of my car, and had the job done in a timely manner.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:30 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KP
gravatar
Karen P.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfaction Guaranteed
3rd Hyundai. Maintenance service for the past 4 years done at this service center.
Never disappointed, Always satisfied.
Thanks Will!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:30 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

GS
gravatar
Gloria S.
Upper Marlboro, MD
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Advisors Helpful
Appreciate check_in time from service advisors, but car repairs wait time leaves something to be desired.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:29 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Cheverly, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Better Customer Service Needed
Better customer service needed.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/03/2019 03:28 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.