WB

WILL BISHOP

Pohanka Hyundai

Overall Rating

4.6

(917 reviews)

67

Reviews of WILL BISHOP

Verified Customer

Upper Marlboro, MD

2013 Hyundai Elantra

05/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Great service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/30/2019 03:27 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RT

Robbin T.

Oxon Hill, MD

2017 Hyundai Sonata

05/28/2019

Service Type: Repair

Verified Customer

Category: Service

Great service

I have a great experience when I pull up. Never had a problem.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/30/2019 03:27 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

HM

Hazel M.

Bowie, MD

2013 Hyundai Veloster

05/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Continues to be Great

Will is the main reason I continue to bring my car to this dealership to be serviced. He’s reliable and keeps you up to date every time something comes back about your car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2019 06:32 AM

We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DW

Deborah W.

Upper Marlboro, MD

2015 Hyundai Genesis

05/23/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Great customer service and did not spend the whole day. I had a 730 appt and was out by 915.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/24/2019 02:29 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Fort Washington, MD

2017 Hyundai Santa Fe S

05/23/2019

Service Type: Repair

Verified Customer

Category: Service

Customer Service staff is always very friendly.

My only conern was when I went from a car to a SUV, my Tags were never switched to the newer vehicle, so I ended up being pulled over by the police on my way to work on dead tags. and you can guess the rest.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/24/2019 02:28 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KA

Kathaleen A.

Bowie, MD

2018 Hyundai Sonata

05/21/2019

Service Type: Repair

Verified Customer

Category: Service

Excellent Service

From the moment I walked in felt welcome! My service advisor, Will, kept me informed as to what was needed and required for my vehicle. They finished in a timely manner and the vehicle was clean when I got in!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:56 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JH

Jeanette H.

Greater Landover, MD

2017 Hyundai Santa Fe S

05/20/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Service!!!

Good customer service and caring attitudes of employees

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2019 02:55 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JM

Jeremy M.

Temple Hills, MD

2011 Hyundai Sonata

05/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Front service desk people.

Good service but it should have took one visit.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/17/2019 03:51 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CG

Catherine G.

District Heights, MD

2012 Hyundai Sonata

05/14/2019

Service Type: Repair

Verified Customer

Category: Service

Great Customer Service

Will Bishop always takes good care of me.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/16/2019 03:27 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CB

Charlene B.

Greater Landover, MD

2017 Hyundai Santa Fe S

05/12/2019

Service Type: Maintenance

Verified Customer

Category: Service

Hours, friendly and service

Friendly

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2019 05:16 PM

We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Oxon Hill, MD

2016 Hyundai Sonata

05/11/2019

Service Type: Repair

Verified Customer

Category: Service

Great Customer Service

The service advisors are the best at this location!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/16/2019 03:30 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2013 Hyundai Sonata

05/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

Convenience!

Service Team seens to make an honest, concerned review of any request; get it done as quickly as possible; and offer shuttle convenience if necessary!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:51 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SB

Shameka B.

Largo, MD

2012 Hyundai Sonata

05/07/2019

Service Type: Repair

Verified Customer

Category: Service

My experience with pohanka Hyundai

My service advisor kept me informed even if the news was good or bad his customer service was outstanding

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:48 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

District Heights, MD

2018 Hyundai Elantra

05/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Recent expierence

Overall pretty decent job .

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/10/2019 01:45 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

TW

Timothy W.

Upper Marlboro, MD

2017 Hyundai Santa Fe S

05/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Pohanka Came Through with Urgent Need for Tires

I have owned 4 Hyundais over the past 16 years (currently have a 2005 Sonata and 2017 Santa Fe) and had exclusively taken the first two (2003 Sonata and 2005 Santa Fe) to Pohanka over a 10 year period for service. Since I purchased the 2017 from another Hyundai dealer I had not been to Pohanka in a couple years. This past week I hit a piece of metal exiting the beltway in my 2017 Santa Fe that sliced clear through the tread wall, requiring that I replace not just the one but all four tires. I called and email several places and no one had the Kumho tires for my vehicle. The dealer where I purchased the 2017 Santa Fe (will remain unnamed) has still yet to call be back with a quote I requested 3 days ago. So I called and talked to Will Bishop at Pohanka. Will had always taken care of my first two Hyundais for several years previously. Although they didn't have the tires in stock Will was able to get the tires ordered and delivered to the dealership by 4:00 PM the same day and I was at the dealership around 5 :00 PM and out the door by 7:00 PM with 4 new tires and a much needed wheel alignment. I must say the Service Team at Pohanka Hyundai are the best at what they do and have nothing but the best interest of the customers and their vehicles in mind. I am now switching my service on the 2017 Santa Fe to Pohanka.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2019 06:47 AM

Thank so much you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JB

James B.

Upper Marlboro, MD

2018 Hyundai Santa Fe S

05/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Po Hank

Familiarity and personality of staff and express service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:27 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

CT

Cecilia T.

Greater Landover, MD

2011 Hyundai Sonata

05/02/2019

Service Type: Repair

Verified Customer

Category: Service

C Thomas

Near my home. The service tech makes understating the work being done easy. The tech is always professional

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:23 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Greater Landover, MD

2015 Hyundai Sonata

04/30/2019

Service Type: Maintenance

Verified Customer

Category: Service

Not Happy

Not at all happy with service department

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:21 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

BD

Berchel D.

Washington, DC

2012 Hyundai Genesis

04/30/2019

Service Type: Maintenance

Verified Customer

Category: Service

work was done in a timely matter at all

An oil change that should normally take around 15-20 minutes somehow took almost 2 hours. I arrived shortly after the service shop opened at 7:30AM and did not leave until 9:15AM. The service advisor provided no explanation as to why the oil change took so long.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:18 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Mount Rainier, MD

2019 Hyundai Tucson

04/29/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

All of my visits the staff always make me feel I am number 1

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:17 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Displaying Review 401 - 420 of 931 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.