WB

WILL BISHOP

Pohanka Hyundai

Overall Rating

4.6

(917 reviews)

67

Reviews of WILL BISHOP

GC

Gail C.

Glenarden, MD

2012 Hyundai Santa Fe

04/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good job

Good service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/22/2019 03:10 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Upper Marlboro, MD

2013 Hyundai Elantra

04/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Will was very pleasant and funny. He made my experience very smooth. Every time I go he lets me know exactly what I needed to get done for my car from importance to least important.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/22/2019 03:12 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

FS

Fitzroy S.

Bryantown, MD

2017 Hyundai Sonata

04/19/2019

Service Type: Repair

Verified Customer

Category: Service

excellent service staff

My service Adviser Will Bishop is outstanding. He cares for Pohanka Hyundai, he cares for the customer and he cares for the vehicle. That is an unbeatable customer service formula.

Thanks

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/22/2019 03:09 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

HM

Hazel M.

Bowie, MD

2013 Hyundai Veloster

04/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Best Experience

I always go to the Pohanka Hyundai in Ritchie Station Court for my vehicle service and maintenance. This particular time was the best experience Ive ever had. Will was able to answer all my questions and even came to breakdown costs and reasoning for the issues related to my car. He didn't allow any servicing to happen before explaining the cost and why it was needed and then getting approval from me. THIS WAS THE BEST EXPERIENCE.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2019 03:36 PM

Will appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Fort Washington, MD

2017 Hyundai Santa Fe S

04/18/2019

Service Type: Repair

Verified Customer

Category: Service

10,000 mile check up and recall

I was disappointed when I entered the facility to check in with the service advisor. I am a senior, walking with
a cane and as I approached the advisor, he told me "I'll be with you shortly". So I stood back by the window & I had to wait about 30 minutes before he called me forward to be checked in. There was a quite a few people waiting to be checked out .
However, from that point on everything was fine and I am very pleased with the service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2019 04:06 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SY

Segun Y.

Bowie, MD

2016 Hyundai Elantra

04/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Always available

I was there on a busy day and still got my car done.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2019 04:31 PM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SO

Samuel O.

Hughesville, MD

2015 Hyundai Sonata

04/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good efficient thoughtful service

Had a good experience at Pohanka Hyundai this week. Our service counselor was considerate knowledgeable and very fair.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2019 03:30 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

CC

Cierra C.

Bowie, MD

2017 Hyundai Sonata

04/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service review

Did everything they needed to do. Didn’t pressure me to get anything else done but did recommend services and was pretty quick.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/11/2019 01:50 PM

Thank you for giving us a perfect rating. We are sure our entire staff enjoyed catering to your needs. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KC

Keisha C.

Waldorf, MD

2015 Hyundai Tucson

04/09/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

Excellent service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/11/2019 12:54 PM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

AR

Angelo R.

District Heights, MD

2015 Hyundai Santa Fe S

04/09/2019

Service Type: Repair

Verified Customer

Category: Service

Visit for repair

My visit is always great; Will has been my service tech for almost 7 years and I am pleased every time I leave the service department. 2013 Genesis Coupe Track and 2015 Santa Fe

Angelo Robinson

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 04:39 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SM

Sade M.

Rockville, MD

2018 Hyundai Elantra

04/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Best service

Will Bishop was very professional. Got me in quick and called me for pick up shortly after i left. I haven't had any problems. I came in for the 15k service. Amazing Service. I will return.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2019 03:30 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MB

Marilyn B.

Forest Heights, MD

2018 Hyundai Santa Fe

04/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Great Service with a smile!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2019 03:30 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2017 Hyundai Sonata

04/02/2019

Service Type: Repair

Verified Customer

Category: Service

Need more like Will

Will was the absolute best. He did a great job explaining problem and getting the job done. His communication skills are first class.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2019 05:41 PM

Thank you for giving us a perfect rating. Will and the entire staff truly appreciate the opportunity to serve you at Pohanka Hyundai. We look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CM

Constance M.

Temple Hills, MD

2016 Hyundai Santa Fe S

03/31/2019

Service Type: Repair

Verified Customer

Category: Service

My Rating of Pohanka Hyundai

I return to this dealership every time my Santa Fe requires servicing. The staff greets me immediately and takes my SUV to the service department. I never have to make an appointment, its fast, and convenient. The snacks are good too.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/02/2019 11:15 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Lanham, MD

2011 Hyundai Sonata Hyb

03/30/2019

Service Type: Repair

Verified Customer

Category: Service

Good service

Friendly and efficient customer service. I am busy during the week and like the hours.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/01/2019 12:28 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Vienna, VA

2016 Hyundai Genesis

03/29/2019

Service Type: Maintenance

Verified Customer

Category: Service

very satisfied

Fast prompt fixed right service with a smile

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/29/2019 12:58 PM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

GM

Gloria M.

Washington, DC

2012 Hyundai Sonata

03/29/2019

Service Type: Repair

Verified Customer

Category: Service

Mr Bishop was very helpful telling me about the recalls

Yes l would recommend to family and friends. My car was served in a timely manner. Plus this my second Hyundai car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/29/2019 12:53 PM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MJ

Marcella J.

Fort Washington, MD

2016 Hyundai Santa Fe S

03/28/2019

Service Type: Repair

Verified Customer

Category: Service

Marcella J

Everyone is polite, customer service is great. The wait wasn't very long. It's very clean complimentary drinks and snacks.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/29/2019 05:58 AM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

Verified Customer

District Heights, MD

2013 Hyundai Sonata

03/28/2019

Service Type: Repair

Verified Customer

Category: Service

Great Customer Service

Will kept me well informed about the progress of the vehicle. He also made sure I was knowledgeable about any future repairs needed.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/29/2019 10:59 AM

Thank you for giving us a perfect rating. Will and our entire staff truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TA

Tiffany A.

Brandywine, MD

2018 Hyundai Elantra

03/28/2019

Service Type: Repair

Verified Customer

Category: Service

The best

Very friendly and quick

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/29/2019 06:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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