WB

WILL BISHOP

Pohanka Hyundai

Overall Rating

4.6

(917 reviews)

67

Reviews of WILL BISHOP

TH

Tijuana H.

Springdale, MD

2015 Hyundai Genesis

02/12/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

I took my car in the early morning (weekday) for minor maintenance and to check why my airbag light was on. Mr. Will took great care to assist and communicate with me during my time at the dealership. The minor maintenance did not take as long as I had expected and I was told they had to order the part for my seatbelt and would let me know when it would arrive.

The dealership was very clean (even the bathroom), the coffee station and waiting area were nice and comfortable and everyone that I encountered was pleasant.

The only suggestion I would make is if you are going to offer 'car wash' that the car is actually clean. My car looked like they washed it with dirty water. I had to take it to a 'Car Wash' when I left.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2019 02:38 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DD

David D.

Seat Pleasant, MD

2018 Hyundai Sonata

02/10/2019

Service Type: Repair

Verified Customer

Category: Service

N/A

N/A

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2019 06:35 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LC

Laverne C.

Largo, MD

2017 Hyundai Tucson

02/08/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great service

The Service advisor Will Bishop is always very professional and courteous when ever I bring my car

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2019 06:34 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MS

Michelle S.

Upper Marlboro, MD

2018 Hyundai Elantra Gt

02/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai for life!

I’ve been in the Hyundai family for nearly 10 years and can’t imagine purchasing from another make. Reliable vehicle, reasonable maintenance, great and friendly staff. #pohanka4life

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 04:31 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

PC

Phyllis C.

Oxon Hill, MD

2018 Hyundai Santa Fe S

02/06/2019

Service Type: Repair

Verified Customer

Category: Service

Service 02/01/19

I am always pleased with the service I receive from Pohanka Hyundai.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 05:12 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 05:13 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Arlington, VA

2018 Hyundai Elantra

02/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

Oil Change

Decent service. Takes a very long time. Costs a lot for an oil change. People are nice enough and pleasure to work with.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 06:42 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

HW

Henry W.

Crownsville, MD

2010 Hyundai Genesis

02/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Location

Friendly staff, good communication skills, however like to see a News/stock channel instead of soaps.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 06:43 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AH

Ahson H.

Rockville, MD

2019 Hyundai Elantra

ReScore Review™

02/19/2019

Verified Customer

Category: Service

Quick follow-up and much improved service...

I had reported earlier regarding my rather disappointing experience with Pohanka Hyundai. I, however, was pleasantly surprised when I received a prompt response from a young lady by the name of Asia Coleman. We had a long, reassuring conversation over the phone a few weeks ago and she promised me that she'll try her best to work with me to fix the problems I'd listed in my previous submission.

It took me a while to get to the dealership since we live far from the location but I finally had the opportunity of meeting Asia on Feb. 18. Asia gave us a five-star treatment and worked diligently and professionally to assist. While the wheel alignment is still not 100% perfect (and that can be attributed to my over-analyzing nature),

Asia was instrumental in taking care of my concerns. She has promised to mail me the all-weather mats once they are available later this week.

All in all, the young lady is an asset to the dealership. She's a keeper and I'm glad we connected. I always appreciate people's demeanors and mannerisms and I want to give Asia a big thumbs up.

I lease two vehicles every 2-3 years and because of Asia's helpfulness, I might consider switching to the Hyundai brand for all my vehicles.

Recommended

Original Review

01/29/2019

Service Type: Repair

Category: Service

They need to improve...

I bought a brand new 2019 Elantra on December 30, 2018. During the test drive, I noticed that I had to move the steering wheel towards the right side to make the vehicle drive straight. However, my concern was shrugged off as nothing at the time of sale. I signed the paperwork and took the car home. The problem persisted. I informed my salesperson over the phone and was asked me to bring the car back for a checkup.

Additionally, I was receiving the signal about the "Forward Collision Avoidance System" being disabled.
A third problem was that the interior heating system did not kick in until the thermostat was raised to 76 degrees.
Will, from Service, texted me on Jan. 15 asking me to contact him if I needed anything. At once, I told him about all the problems. I, however, did not receive any response. I wondered what happened. No response AT ALL. Will's communication was not up to the mark.

A few days later, I went to the dealership to collect the car. The Forward Collision Avoidance System disabled message stopped appearing. However, the steering problem still remains. The heating issue is persistent. Moreover, the car was crazy dirty, both interior and exterior at the time it was handed over back to me.

Granted that they'd worked on it for several days, I was promised a detailed cleaning job when I dropped it off. We had been promised to detail because they'd not done a good job at the time of delivery on December 30. They simply did not follow through on the promise.

Deshawn, our salesperson, is super nice. The manager, Michael Webb, was also very great. I was overall disappointed when I saw two out of three issues still unresolved and the car was dirty inside out. There was also a little damage in the cup holder area.

I'm profoundly concerned and I don't want to go back to the dealership or the service center again. I just want the hassle of explaining matters a million times and still coming back frustrated. Also, the location is more than 30 miles away from where I live. With that said, I want my designated service center moved around the zip code 20850.

I don't care much about this aspect. The place does need a bit of an upgrade but if they're doing good business, no one should care. What I do care about is their level of customer service. The dirty condition left an indelible and negative impact on my mind. Plus, those two unresolved issues are issues after all.

The car had three issues: During the test drive, I noticed that I had to move the steering wheel towards the right side to make the vehicle drive straight. However, my concern was shrugged off as nothing at the time of sale. I signed the paperwork and took the car home. The problem persisted. I informed my salesperson over the phone and was asked me to bring the car back for a checkup.
Additionally, I was receiving the signal about the "Forward Collision Avoidance System" being disabled.

A third problem was that the interior heating system did not kick in until the thermostat was raised to 76 degrees.

The steering problem, as well as heating problem, still remain. The car was handed over to me in a filthy condition.

I'm requesting my service center to be moved to a Hyundai dealership around zip code 20850 area.

I want to tell you that the sales guys are excellent. I'm frustrated because of my experience.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/30/2019 09:00 AM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to re-score and send in your comments on how you feel management at this dealership promptly addessed your concern. I will be sending you my information and I look forward to meeting you soon! I hope you have a great day!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SC

Sharon C.

Washington, DC

2018 Hyundai Tucson

01/29/2019

Service Type: Maintenance

Verified Customer

Category: Service

Project Corrdinator

Very respectable and polite

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/29/2019 11:24 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CB

Charles B.

Woodbridge, VA

2007 Hyundai Sonata

01/23/2019

Service Type: Maintenance

Verified Customer

Category: Service

This is the place to bring your vehicle...

Wonderful service! Professional staff! Exceptional service experience! What more can I say? ?!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2019 02:23 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TW

Taj W.

Temple Hills, MD

2015 Hyundai Sonata

01/23/2019

Service Type: Maintenance

Verified Customer

Category: Service

Never again

This is my second horrible experience here, never again, I would recommend the Bowie Hyundai over Richie station

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2019 02:54 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/28/2019 08:02 AM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you have a great day and I look forward to seeing you again soon to address that concern!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2019 08:55 AM

If for any reason you fIt was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you have a great day and I look forward to seeing you again soon to address that concern!

eel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Washington, DC

2018 Hyundai Santa Fe S

01/21/2019

Service Type: Repair

Verified Customer

Category: Service

Customer services was great

The sales associate was great and Mr. Will answer all my questions without attitude and has great customer services.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2019 11:02 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2019 11:11 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JD

Joseph D.

Washington, DC

2018 Hyundai Sonata

01/21/2019

Service Type: Repair

Verified Customer

Category: Service

I really do want to "love" you

I love my 2018 Sonata. I love the enthusiasm and attention I get when I arrive at the dealership for servicing. I don't love that you continually try to sell what is not needed as if it really is needed. John Maxwell said in one of his books that there is no degree of integrity. Either you have it or you don't.

Hyundai says that my transmission should be serviced at 60,000 miles. In ignorance, I allowed my transmission, at the urging of your service rep to service mine at 34,000 miles. He told me it was due at 30,000. I paid. At 52,000, the same representative tried to get me to purchase it again. By this time, I knew better and pushed back. As a result, they didn't even do a complete inspection or tire rotation. I guess I wasn't worth the money. Now, I'm in at 58,000 miles and guess what? Same stuff, just a different rep on a different day. Pohanka must make a pretty good profit on transmission servicing. That's the only way can imagine why you would attempt to sell it every 15,000 to 30,000 miles when the manufacturer says 60,000 miles.

I also don't understand why it would take almost 3 hours to change oil and perform a tire rotation. The sign on the door says otherwise.

The work you do seems to be top notch. I've never had any problems with my car. The guys speak with authority and intelligence. As a business owner and someone who's spent the last 15 years in sales, it's just my opinion that if you want to upsell and maintain integrity, something say something like this, "even though the manufacturer recommends this service at 60,000 miles, we've found that performing it at ___________ miles keeps the car performing at a higher level." ..... if that is what you've actually found.

At little lie is still a lie.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/21/2019 11:16 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MB

Marilyn B.

Forest Heights, MD

2018 Hyundai Santa Fe

01/13/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Service

Will provided great service, he was professional and friendly! I will definitely be back!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/14/2019 05:35 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Columbia, MD

2013 Hyundai Elantra

01/12/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Thank you

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/14/2019 05:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

PG

Peggy G.

Fort Washington, MD

2015 Hyundai Sonata

01/10/2019

Service Type: Repair

Verified Customer

Category: Service

Its close and where I brought the car.

Thanks to all who service my car, including the guys at the desk.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/11/2019 11:02 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

EJ

Elizabeth J.

Clinton, MD

2014 Hyundai Sonata

01/09/2019

Service Type: Maintenance

Verified Customer

Category: Service

Quality work

Great service but $58 for an oil change?! Prices are a bit steep.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/11/2019 03:25 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JL

Jimmie L.

Fort Washington, MD

2012 Hyundai Genesis

01/08/2019

Service Type: Maintenance

Verified Customer

Category: Service

Always willing to share helpful advice on car care.

Always satisfied with the service and quality here.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/11/2019 07:51 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TD

Teresa D.

District Heights, MD

2013 Hyundai Sonata

01/08/2019

Service Type: Repair

Verified Customer

Category: Service

great

helpful, friendly staff - clean facility

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2019 03:26 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

WM

William M.

Bowie, MD

2015 Hyundai Genesis

12/27/2018

Service Type: Repair

Verified Customer

Category: Service

Prompt and courteous

Professional service and timely

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/28/2018 02:53 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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