WB

WILL BISHOP

Pohanka Hyundai

Overall Rating

4.6

(917 reviews)

67

Reviews of WILL BISHOP

Verified Customer

Suitland, MD

2015 Hyundai Sonata

03/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good service

Services was very good, waiting area and bathroom was very clean. That helps when you have to wait. So far everything was great.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/27/2019 05:50 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JW

Jeffrey W.

Bowie, MD

2016 Hyundai Tucson

03/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

30,000 maintenance

Great job informing me before hand what would take place and the amount of time it took to complete the job.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/27/2019 04:31 AM

Thank you for giving us a perfect rating. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RV

Roberto V.

District Heights, MD

2014 Hyundai Tucson

03/26/2019

Service Type: Repair

Verified Customer

Category: Service

Great service in a friendly manner

The issues in my vehicle were resolved in an expedicious manner and I was made aware of other issues that I have to take care of. The facility is clean and the wait was enjoyable.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2019 12:33 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Bladensburg, MD

2012 Hyundai Sonata

03/26/2019

Service Type: Repair

Verified Customer

Category: Service

Will

I was so amazed by the service, specially the agent Will we discussed a lot and I didn't even realize the time going

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2019 12:35 PM

Thank you for giving us a perfect rating. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

LC

Lynda C.

Fort Washington, MD

2011 Hyundai Santa Fe

03/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

My Third Hyundai

I am very pleased with the service that I have received.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2019 12:42 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JF

Joseph F.

Capitol Heights, MD

2018 Hyundai Sonata

03/20/2019

Service Type: Repair

Verified Customer

Category: Service

the service provided is excellent from Mr. Will

Service is Great, Will has been our service contact for a long time and is always wonderful to work with.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/20/2019 11:33 AM

Thank you for giving us a perfect rating. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

ML

Mechelle L.

Fort Washington, MD

2018 Hyundai Sonata

03/18/2019

Service Type: Repair

Verified Customer

Category: Service

Customer

He was grear

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/19/2019 11:14 AM

Thank you for giving us a perfect rating. We are sure Will and our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JH

Jeanette H.

Greater Landover, MD

2017 Hyundai Santa Fe S

03/15/2019

Service Type: Repair

Verified Customer

Category: Service

Complete customer service

As always this location gives good customer service, keeping customers informed of the status of their vehicle while waiting. Explaining and making sure you are comfortable with the work needed on your vehicle. Thanks Will

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/15/2019 10:52 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. Will and our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CM

Charles M.

Clinton, MD

2012 Hyundai Genesis

03/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great staff! However, policy needs work.

The staff was very professional. However, the process could use some adjusting. This would be out of the staff's control, they're just following policy. Because I had an extensive repair to be done, I had to make my own arrangements. Even though my repairs were covered under warranty, my rental/loaner vehicle could not be approved until Hyundai accepted my claim. This took several days, due to the type of repair that I needed. This is a problem for Hyundai, as a company, not the individual dealer or staff member that assisted me.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/15/2019 10:47 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CT

Cecilia T.

Greater Landover, MD

2011 Hyundai Sonata

03/11/2019

Service Type: Repair

Verified Customer

Category: Service

Service Experience

The service was great. The communication with the advisor was clear. The repairs were considerably timely.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/12/2019 04:16 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AC

Agnes C.

Washington, DC

2018 Hyundai Sonata

03/11/2019

Service Type: Repair

Verified Customer

Category: Service

Excellent

I always have an excellent experience with them and enjoy bringing my car into the service center. However, I enjoy working with Will Bishop who always help me with servicing my car. Thank you all!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/11/2019 11:19 AM

Thank you for your review and for choosing Pohanka for your service. Will and the entire staff is happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CC

Charlene C.

District Heights, MD

2017 Hyundai Sonata

03/07/2019

Service Type: Repair

Verified Customer

Category: Service

The service

I've been a customer for years and the service has always met my needs and satisfaction

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/08/2019 11:08 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Greater Landover, MD

2012 Hyundai Veloster

03/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Just like other dealerships

Great service no doubt, the dealership can fix just about anything. However, the rates are exorbitant compared to any local dealers.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/08/2019 04:18 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SG

Starr G.

Washington, DC

2015 Hyundai Elantra

03/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

I enjoy the employees at pohanka

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/07/2019 04:13 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KD

Kathy D.

Hyattsville, MD

2018 Hyundai Elantra

03/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

Very courteous to the customer, explained damages and repairs understandably.

Definitely want to say a special thank you to Miegel in the service department. He made me feel as if I was the most important person in the area. The whole service department was very helpful with information and details concerning my vehicle. The professinalism at Pohanka Hyndai is unmatched in my experience as costomer.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/06/2019 02:54 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Clinton, MD

2013 Hyundai Sonata

03/05/2019

Service Type: Repair

Verified Customer

Category: Service

Disappointed

Disappointed

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/06/2019 02:52 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CW

Corey W.

Charlotte Hall, MD

2011 Hyundai Sonata

03/05/2019

Service Type: Repair

Verified Customer

Category: Service

?

Customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/06/2019 02:51 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Capitol Heights, MD

2012 Hyundai Elantra

03/04/2019

Service Type: Repair

Verified Customer

Category: Service

Mr. Will [Service Advisor] kept me inform with my vehicle when the parts arrive and was put on. Every two days with a text or a phone call . Alway a smile on his face when you walk through the door

I will recommend Pohanka Hyundai to my friends and coworkers.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/06/2019 02:51 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TT

Terence T.

Upper Marlboro, MD

2015 Hyundai Sonata

02/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Easy in and out

...

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/28/2019 03:00 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DH

David H.

Oxon Hill, MD

2017 Hyundai Santa Fe S

02/25/2019

Service Type: Repair

Verified Customer

Category: Service

Location

Location

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2019 03:32 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RICHARD T BRITT

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