WB

WILL BISHOP

Pohanka Hyundai

Overall Rating

4.6

(917 reviews)

67

Reviews of WILL BISHOP

LS

Lisa S.

Oxon Hill, MD

2017 Hyundai Sonata

02/23/2019

Service Type: Repair

Verified Customer

Category: Service

Friendly and Informative

Friendly and Informative. Great customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2019 03:31 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Brooklyn, NY

2017 Hyundai Santa Fe S

02/22/2019

Service Type: Repair

Verified Customer

Category: Service

Reliable service. Some hiccups

I come here for regular service. This time I had some hiccups. May be a one off fluke. Usually it’s excellent

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/25/2019 01:17 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MD

Marjorie D.

Fort Washington, MD

2017 Hyundai Santa Fe S

02/22/2019

Service Type: Repair

Verified Customer

Category: Service

Happy

Love Pohanka!!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/22/2019 02:55 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JG

Jenee G.

Temple Hills, MD

2012 Hyundai Elantra

02/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

Really can't complain!!

As soon as I walked through the door I was greeted with a smile from Will the very helpful sale rep. He took my info and answered any questions that I had and the ones he couldn't answer, he physcially directed me to the person that could. He later explained oil change services with me and even gave me recommendations to which items were most important.

Overall, I don't have any complaints about my service done. I can't wait to go back to get another oil change, especially if Will's going to be there. He's a good asset to the Pohanka franchise. Job well, done!! ??

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/22/2019 02:55 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2018 Hyundai Tucson

02/21/2019

Service Type: Repair

Verified Customer

Category: Service

Staff

Will did a great job,I could not believe how fast the service was.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/27/2019 03:32 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

GA

Giselle A.

Capitol Heights, MD

2018 Hyundai Kona

02/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good visit

I had Will as my service advisor more than once. He is thorough , very professional and friendly.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2019 10:34 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AK

Arletha K.

Stafford, VA

2018 Hyundai Sonata

02/20/2019

Service Type: Repair

Verified Customer

Category: Service

Pleased

This dealership has given me the best service I have ever received in any dealership.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2019 03:19 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

District Heights, MD

2009 Hyundai Santa Fe

02/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service Technician

I don’t have anything negative to say. This is my second vehicle and I’ve been going to them ever since they were on St Barnabas Rd. One thing that can change is the people that work on vehicles should be more careful, before getting into a vehicle, they should wash their hands and put gloves on. My interior is beige leather and it was a mess. My service technician had it cleaned after I had mentioned it to him. There is no way the guy that worked on my vehicle could not see that he had black smudges in my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2019 03:18 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

EW

Edward W.

Riverdale, MD

2012 Hyundai Genesis

02/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

People and service!!☺️

Good service!!☺️

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2019 03:17 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

OM

Olivia Mary M.

District Heights, MD

2018 Hyundai Sonata

02/19/2019

Service Type: Repair

Verified Customer

Category: Service

Easy and Painless

Stress free!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/19/2019 03:20 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KT

Kawanda T.

Washington, DC

2016 Hyundai Sonata

02/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Timely service

I didn’t have to wait forever to get my oil changed.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/19/2019 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RC

Rodrick C.

Hillcrest Heights, MD

2018 Hyundai Elantra

02/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Oil change for Hyundai elentra

Walked in the agent was very polite. I was proceeded into system he gave me an hour in a half time frame however I was finished in one hour. The waiting area was very clean and spacious and the snack were a treat. This is the second time I visited this location and I was impressed both times. I brought a new car in May of 2018 so let’s say this is my home town dealership now.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/19/2019 03:18 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Washington, DC

2017 Hyundai Santa Fe S

02/19/2019

Service Type: Repair

Verified Customer

Category: Service

Great Staff and Environment

Staff is very friendly and keeps you informed on everything going on with your vehicle. I've been a customer for 10 years and never had a bad encounter.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/19/2019 03:17 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AH

Ahson H.

Rockville, MD

2019 Hyundai Elantra

ReScore Review™

02/19/2019

Verified Customer

Category: Service

Quick follow-up and much improved service...

I had reported earlier regarding my rather disappointing experience with Pohanka Hyundai. I, however, was pleasantly surprised when I received a prompt response from a young lady by the name of Asia Coleman. We had a long, reassuring conversation over the phone a few weeks ago and she promised me that she'll try her best to work with me to fix the problems I'd listed in my previous submission.

It took me a while to get to the dealership since we live far from the location but I finally had the opportunity of meeting Asia on Feb. 18. Asia gave us a five-star treatment and worked diligently and professionally to assist. While the wheel alignment is still not 100% perfect (and that can be attributed to my over-analyzing nature),

Asia was instrumental in taking care of my concerns. She has promised to mail me the all-weather mats once they are available later this week.

All in all, the young lady is an asset to the dealership. She's a keeper and I'm glad we connected. I always appreciate people's demeanors and mannerisms and I want to give Asia a big thumbs up.

I lease two vehicles every 2-3 years and because of Asia's helpfulness, I might consider switching to the Hyundai brand for all my vehicles.

Recommended

Employees worked with

FP

Fedo P.

District Heights, MD

2012 Hyundai Genesis

02/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

The customer service was great and always is and appreciated

The only thing I was disappointed about was my glove box tension arm getting broken and not being informed about it before I left.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2019 03:39 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. If something was damaged while getting service, please reach out right away to have this addressed. Thanks again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

BN

Brian N.

Waldorf, MD

2012 Hyundai Elantra

02/15/2019

Service Type: Repair

Verified Customer

Category: Service

Quality service quickly

I dropped into Pohanka on a Sunday AM without an appointment. The Service Rep actually verified the cost of the estimate. They took me immediately and the car was finished in a little over an hour. Zero surprises, as usual.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2019 03:37 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

FW

Felicia W.

Washington, DC

2013 Hyundai Santa Fe S

02/15/2019

Service Type: Repair

Verified Customer

Category: Service

Customer Service

Customer service and the notifications they send timing your service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/18/2019 03:10 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

BN

Ben N.

Largo, MD

2010 Hyundai Elantra

02/13/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

Friendly and competent service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/14/2019 09:23 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Hyattsville, MD

2017 Hyundai Sonata

02/12/2019

Service Type: Repair

Verified Customer

Category: Service

Satisfied/Disappointed

Will Bishop was attentive and the wait time was okay. However, I’m disappointed with the service that was performed on my car. I’m not sure if what I paid for was performed. Will address my concern and had the issue corrected which was brought to his attention, but I wonder if all of the other services was performed by the technician. Most likely I will bring my car back here to be serviced but I will double check to make sure all services was performed.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2019 02:43 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. If you feel as though the services you paid for were not serviced correctly, bring it to our attention and we will take care of it, no problem! Thanks for your trust and being a loyal customer here at Pohanka Hyundai!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

FS

Fitzroy S.

Bryantown, MD

2017 Hyundai Sonata

02/12/2019

Service Type: Repair

Verified Customer

Category: Service

excellent service staff. My service rep is outstanding

Excellent service team

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2019 02:39 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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