WB

WILL BISHOP

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

DS
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David S.
Prince Frederick, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/23/2018
Service Type: Repair
Category: Service
Customer service callback
Excellent conversation with customer service employee who understood my concerns and addressed them. Thanks,David
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/23/2018 08:10 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
verified customerVerified Customer
Category: Service
Great customer service
Great customer service
Great team walked in a proud customer and walked out even happier!
Recommended
Employees worked with

FL
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Francis L.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Will Bishop service advisor
from the time you wall into the service area to time you leave there Bill Bishop kept you inform and make you feel like he want as a customer
and want you make fell like you ,are always welcome to come back for service and ans any of your questions - also he let you know that
you are welcome to come in to ask questions about your car and services. Again want to "THANKS" again Will Bishop his help in the
service of my car.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2018 06:39 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SS
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Shaquita S.
Mount Rainier, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
It's a comfortable place.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2018 12:58 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LC
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Lydia C.
Fort Washington, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No tire rotation
This is my second time going to a hyundai service center that did’nt do the service that they were suppose to do which is Tire rotation.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2018 07:02 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/19/2018 06:59 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CG
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Catherine G.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Satisfied customer
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/15/2018 12:20 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MW
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Maxine W.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Customer Service
Yes It's clean and the customer service is excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/12/2018 12:06 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
verified customerVerified Customer
Category: Service
Great customer service
Great customer service
Great team walked in a proud customer and walked out even happier!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/10/2018
Service Type: Repair
Category: Service
Not Satisfied
Very poor customer service interaction
No rental was provided , because they had limited rentals had to go to a 3rd party and spent hundreds for a rental
They said I "may" can get a reimbursement but can take up to 45 days this is very sad and I'm not pleased wouldn't recommend this dealership to nobody .
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2018 10:11 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LC
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Laverne C.
Largo, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2017
verified customerVerified Customer
Category: Service
Service Advisor very helpful
The service advisor Will Bishop is one of the most helpful advisor and the reason why I continue to bring my vehicles to be service there. He is always helpful and honest about what need to be done to the vehicles.
Recommended
Employees worked with

LC
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Laverne C.
Largo, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2017
verified customerVerified Customer
Category: Service
Service Advisor very helpful
The service advisor Will Bishop is one of the most helpful advisor and the reason why I continue to bring my vehicles to be service there. He is always helpful and honest about what need to be done to the vehicles.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/30/2017
Service Type: Maintenance
Category: Service
Staff is helpful
I wrote my review in my overall survey.
There needs to be some checks and balances so that a customer does not have to come back for the same problem do it correct the first time.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 12/30/2017 07:23 AM

Thank you for your review. I truly appreciate the opportunity to talk you. Thanks for being understanding. Will and I look forward to serving again.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with

VF
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Vanessa F.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding
Very friendly and service was done in a timely manner
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2018 11:07 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KS
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Kevin S.
Temple Hills, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service little expensive
Excellent waiting area very comfortable. Part that I needed was a little more expensive then I expected but overall very good experience
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2018 11:08 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LS
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Lorraine S.
Washington, DC
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I'll be back
the hours of operation and the service were great!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/29/2017 07:17 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great service all the time
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/26/2017 12:01 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JE
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Jeffrey E.
Lusby, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Personal service
Was treated like I mattered. That alone is cause for a great rating.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/26/2017 12:25 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Bowie, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I always appreciate being addressed when walking into this business - even if it is to say “I’ll be with you..” Great service and communication!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/26/2017 12:26 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RW
gravatar
Robin W.
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and friendly
Excellent
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/22/2017 06:57 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Review
I would always take my car to this dealership in order to have my vehicle serviced. I always like the service that is provided.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/22/2017 08:12 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KW
gravatar
Kenneth W.
Accokeek, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
Vey nice staff always willing to go the extra mile.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/20/2017 01:50 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service!
I can’t remember the service man who helped me, but he was beyond great at helping me resolve my car issue in a timely manner!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/21/2017 07:14 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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