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SureCritic / Hyundai Dealer / Pohanka Hyundai / WILL BISHOP
WB

WILL BISHOP

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

Reviews of WILL BISHOP

PB
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Patricia B.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
My experience was great!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/25/2016 02:03 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
District Heights, MD
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Job
Thanks to the team for making this experience unforgettable. Mr Bishop was professional & knowledgeable and the atmosphere was great. Keep up the awesome job!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/20/2016 12:39 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
ES
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Elton S.
Clinton, MD
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The location and the cleanliness of the establishment and overall Customer Service that I received.
Yes, I would recommend this business to a friend.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/18/2016 04:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
Verified Customer
Clinton, MD
2009 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Terrible Service
My concerns were null invoid based on the fact that I chose to allow another shop to perform my oil changes.

My safety concerns that could impact innocent drivers if not fixed were also negated during conversations.

This is the third time sequencely where the same issues occurred.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/18/2016 04:41 AM

Thank you for your review. I am sorry to hear you had a horrible experience. I will follow up with you to discuss.

Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
EJ
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Eric J.
MD
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Service
The service was excellent they kept me updated me on service performed.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/18/2016 04:35 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
DW
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Donda W.
Waldorf, MD
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Good techs.
The Service Mgr and techs communicate well and are detail oriented.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 05/17/2016 05:02 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service but Labor is getting too high
Great place, good relationships and I get good service. But seriously, you're labor rates are getting way too high. I'm paying more for labor than I am for the parts needed and that's becoming unacceptable.
Recommended
Geoffrey P. from Pohanka Hyundai responded on 04/07/2016 09:00 AM

Dear Hyundai customer.

Thank you for completing the survey for your recent service visit to Pohanka Hyundai. We appreciate your business and look forward to serving you again soon.

Sincerely
Scott Donaldson
Service Director
Pohanka Hyundai
301-899-7800

Employees worked with
WB
WILL BISHOP
MW
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Mignon W.
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Reps always provide great customer service. If you have an issue with your vehicle the repair and costs is explained before hand.
Great place to have your car serviced
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 02/16/2016 10:59 AM

Thanks for the lovely review, I couldn't have said it better myself. It was truly our pleasure to serve you. We look forward to seeing you as our guest again. 

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
DP
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Danny P.
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Danny p
Good job
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 02/07/2016 06:12 AM

We appreciate your kind remarks and will gladly share them with our team.Thanks for choosing Pohanka Service.

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
EH
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ELIJAH H.
Fort Washington, MD
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing
They had the perfect car for me. At an extremely reasonable price. They even worked with me when I didn't have enough for the down payments. It was a very pleasant first car buying experience.
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 02/07/2016 07:00 AM

We appreciate you choosing Pohanka for all your auto needs. Thanks for your feedback.

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
WB
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WENDY B.
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/29/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
I made a 6:45 appointment thinking that is when my car would be services. When I arrived I was told the appointment was just to see a service agent not to have the car serviced. There were 3 other cars ahead of me and I would have to wait. It took over an hour for my oil change. When I received my car back, it had been halfway washed, still dirty all over.
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 12/29/2015 09:32 AM

We are very sorry for the extended delay and the poor car wash that was provided. We will gladly re-wash the vehicle at your convenience in an effort to satisfy you. We apologize that this was not taken car of properly during your visit in the first place. We cetainly do appreciate you as a valued customer and are very grateful for your feedback. With kind regards-Andy

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
KB
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Kevin B.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Early Open
I always go first thing in the morning @ 6am, never have any issues!!
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 12/28/2015 11:36 AM

We are very glad to read that our team was able to take good care of you. We appreciate your kind remarks and will gladly share them with our staff.

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
CW
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CHARLIE W.
Fort Washington, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service over all.
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 12/12/2015 04:35 AM

Thank you for servicing with us, we appreciate your business.

Andy

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
RB
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ROBERT B.
Oxon Hill, MD
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service and experience overall
I bought the car from a different Pohanka location and serviced it recently at this one. So far I have had all good experiences at Pohanka locations. Typically in the service waiting area some sales representative tries to push new cars. Here a sales rep made a passing joke just to introduce himself, and didn't try to push anything which was a nice change from the usual. Service fixed my problem as expected. Ask for military discount for service members and veterans! Every discount helps.
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 12/12/2015 04:39 AM

We are very glad to hear our service is consistant from location to location. We appreciate you as a customer and hope you have a wonderful holiday season.

Best regards,

Andy

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
LB
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LENOID B.
Upper Marlboro, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
maintenance service
The service is fast and the ability to schedule on line is great, however, I scheduled for a 6 am appointment but still had to wait in line because the mechanics don't arrive until 7. The shuttle service was great and the maintenance work performed on my vehicle was excellent. I would definitely refer friends and family to this dealership, will use the drop off option in the future.
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 12/12/2015 04:48 AM

We thank you for sharing your feedback, we take all comments and suggestions to heart and have revised the staffing schedule to ensure technicians are on hand when we open. We hope to see you again.

With kind regards,

Andy

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
KB
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KIMBERLY B.
Capitol Heights, MD
2015 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/16/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Boy oh Boy the worst
I have had my cars serviced at dealerships before, but this was the worst experience I have ever had. First and foremost I would like to say that the gentleman and the cashier were awesome, professional and kind, but the person or persons who worked on my car were the worst. What was suppose to be a 45 minute job (oil change and tire rotation) took almost 3 hours. At the time that I arrive, there was only two other customers in the waiting room. Well after about almost 1 hour 45 mins they finally tell me my car is ready. They told me that not only did they do the work but I got a complimentary carwash and vacuum. When I go to my car, they had not wash or vacuum my car so I brought it to their attention. They appologized and said that it could take 10 mins to get it done. When I got into my car and started to drive out of the lot, I hear a thumping sound and proceeded to take the car back to service. When the service guy comes out and sees what I am talking about, he finds that the lug nuts were not tightened on my wheels. So they had to fixed that. I know that whoever drove my car to get it washed heard that noise and didn't check. If there was any damage done to my car I will be taking it back.
Not Recommended
Gaetana B. from Pohanka Hyundai responded on 10/20/2015 06:17 AM

Hello
I want to apologize for your recent service visit on October 16th. Your service should not have taken that long to complete, along with the condition the car was returned to you. If you would allow me the opportunity to correct things for you, I would love to hear from you. You can email me at gbeard@pohanka.com or you can call me direct at 301-909-7531
Gaetana Beard

Employees worked with
WB
WILL BISHOP
CL
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CHRISTOPHER L.
Joint Base Andrews, MD
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Slow
When i bought the car i was told i did not need an appt for oil change's, so i went in and was told 1 -1 1/2 hrs. 3 1/2 hrs later! for a oil change and tire rotation. Next time ill look into a ride home or shuttle service.
Recommended
Andy P., Service Manager from Pohanka Hyundai responded on 12/12/2015 05:12 AM

We are truly very sorry for the long delay. We have added additional staff to ensure this does not happen again. We appreciate your feedback and look forward to serving you in the future.

Happy Holidays!

Andy 

Andy Portillo
Service Manager 
301-909-7531
Employees worked with
WB
WILL BISHOP
Verified Customer
Upper Marlboro, MD
2013 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/09/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Had to involve both the National Service Reps and the BBB
The service department was terrible. They'd been ordering "broken" parts (or will reply with "somehow parts were left out of the order") and giving misinformation for 3 months. Didn't start to do work until I involved another Pohanka site. I had to begin my report with the BBB and call into the National Customer Service line because this location also will not return calls, let you know when your vehicle will be done, and refuses to give written estimates. During that time, they'd also lost my car in the system, reps were comfortable contributing to racist remarks with customers in the lobby, and while some individuals (mainly sales and not service) are very pleasant, many will take a tone when they have made a mistake that will put blame back on the customer. I am glad to have my car back, so I can go elsewhere. Hyundai Pohanka can be great, this location just isn't.
Not Recommended
Amanda M., Service Administrator from Pohanka Hyundai responded on 10/13/2015 09:33 AM

In regards to your experience I apologize. However, when Hyundai sends damaged parts to our department, we cannot prevent this. We do not order them with intentions of them being damaged, this happens every now and then unfortunately. Thank you for your response.

Employees worked with
WB
WILL BISHOP
Verified Customer
Glenn Dale, MD
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Paperwork timeliness
The service is great. The amount of time to do the paper working going in and exiting is not acceptable. It sometimes seems to exceed the time to do the actual work.
Not Recommended
Employees worked with
WB
WILL BISHOP
AR
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ANTONIO R.
Upper Marlboro, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Attention to Detail
They have some very professional staff there and Will and Sean are very friendly and funny. They had me and my family laughing while we waited on our vehicle. Vehicle was washed and returned back to me in great condition
Recommended
Employees worked with
WB
WILL BISHOP
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