WB

WILL BISHOP

Pohanka Hyundai

Overall Rating

4.6

(917 reviews)

67

Reviews of WILL BISHOP

AC

ANGELA C.

Fort Washington, MD

2013 Hyundai Sonata

08/20/2015

Service Type: Repair

Verified Customer

Category: Service

Great Customer Service

I always love taking my car to the dealership for service. For one, the service managers know me by name and greet me when I first walk in and then I always get great service. They let you know of any additional findings when you get there as well so you're never in for a surprise when you get your bill. Will gets a special shot out for seeing me through 3 different Hyundais. Although the price for the mileage checkups should be greatly reduced if you get your car serviced there regularly in my opinion, it is still a great place to go!

Recommended

Amanda M., Service Administrator from Pohanka Hyundai responded on 08/20/2015 09:04 AM

Mrs. Clayton,
Thank you for this amazing review! Love it! I showed Will your review and he was overjoyed. We can't wait to see you again!

Employees worked with

LW

LETITIA W.

Fort Washington, MD

2014 Hyundai Elantra Coupe

ReScore Review™

08/13/2015

Verified Customer

Category: Service

Customer satisfaction

Everything went very smoothly. No long wait. When you make an appointment, you are in and out. Excellent customer service. Only complaint, poor wash of my car.

Recommended

Employees worked with

LW

LETITIA W.

Fort Washington, MD

2014 Hyundai Elantra Coupe

ReScore Review™

08/13/2015

Verified Customer

Category: Service

Customer satisfaction

Everything went very smoothly. No long wait. When you make an appointment, you are in and out. Excellent customer service. Only complaint, poor wash of my car.

Recommended

Original Review

08/13/2015

Service Type: Maintenance

Category: Service

Hyundai Brand

superior

Recommended

Gaetana B. from Pohanka Hyundai responded on 08/13/2015 05:47 AM

Hi Ms Walker,

Thank you for your service response. I hope you will continue to let us service your vehicle in the future!

Employees worked with

Verified Customer

Upper Marlboro, MD

2013 Hyundai Accent

07/15/2015

Service Type: Repair

Verified Customer

Category: Service

Lack of Organization

My service technician was great, but don't bother leaving messages because the dealership will not call you back. Also, no one other than the designated technician seems able to find your information. The status of whether or not your vehicle is fixed is not reliable. It is only the communication that is poor though everything else was great.

Recommended

Employees worked with

DM

DORI M.

Lanham, MD

2015 Hyundai Elantra

06/27/2015

Service Type: Maintenance

Verified Customer

Category: Service

they caused new problem on brand new car

I had no problems with my car until taking it to dealership, i dnt know what they did but it has messed with my brakes, such an inconvenience when im suppose to be out of town and too sccared to drive my car

Not Recommended

Amanda M., Service Administrator from Pohanka Hyundai responded on 07/06/2015 10:21 AM

Ms. Moore,
I know that your first experience with us was unsatisfactory and we do apologize. We hope that after you brought the vehicle back to us, our service manager, was able to help address your concerns and have our team promptly diagnose and fix them. We hope that you do decide to come back in for service with us in the future.

Employees worked with

Verified Customer

Mount Rainier, MD

2013 Hyundai Elantra GT

05/29/2015

Service Type: Maintenance

Verified Customer

Category: Service

mediocre service department

1) Dealersip states free car wash with any service, didn't happen or offered.
2) Quoted $350 for a 30k mile check up - really?
3) Service staff moved drivers seat and mirror, big no-no.
4) No sticker in car to remind you of next service date or mileage.
5) Rust on a 1.5 year old car; told to contact Hyundai corporate, the dealership doesn't deal with that.
POSITIVES
1) Female that assisted in service department very friendly and courteous.
2) Told oil change would be a few hours; car was done in less than 1.

Not Recommended

Employees worked with

Verified Customer

District Heights, MD

2012 Hyundai Elantra

04/21/2015

Service Type: Repair

Verified Customer

Category: Service

Good customers service.

The saleman that help me was so helpful. thank You

Recommended

Employees worked with

DC

DENNIS C.

Capitol Heights, MD

2012 Hyundai Genesis

04/04/2015

Service Type: Maintenance

Verified Customer

Category: Service

the service department scene

we will never go to a shade tree mechanic or family mechanic now that we know Pohanka service department have our best interests at hear.

Recommended

Employees worked with

SF

SHANIA F.

Washington, DC

2013 Hyundai Sonata

03/11/2015

Service Type: Maintenance

Verified Customer

Category: Service

Experience Great but person who answers the phone and cashier was very Rude

Everyone was very friendly except Mrs. DeShonte Clemons. She was very rude on the phone and provided me with wrong information regarding my vehicle. She didn't want to help me and huff and puff and sucked her teeth. If I didn't have any contact with her my experience with Hyundai would have been a 5 out of 5.

Recommended

Employees worked with

Verified Customer

Rockville, MD

2010 Hyundai Elantra

02/25/2015

Service Type: Repair

Verified Customer

Category: Service

service experience

my service experience was awesome. i was told step by step the things that were needed for my car as well as pricing. they had my car done in the time that was given to me . my advisor (will bishop) did an excellent job.

Recommended

Employees worked with

TS

TRACY S.

Morningside, MD

2005 Hyundai Santa Fe

02/09/2015

Service Type: Repair

Verified Customer

Category: Service

Good Service

I went in for a recall. I dropped my vehicle off. I got a call right before closing and the gentleman offered to stay so I can pick up my truck. I waited until the next morning to see my vehicle cleaned and a report of things needed for my truck.

Recommended

Employees worked with

TJ

TERENCE J.

Upper Marlboro, MD

2013 Hyundai Santa Fe

01/20/2015

Service Type: Maintenance

Verified Customer

Category: Service

GREAT SERVICE

My service advisor, Mr. Bishop was knowledgable, courteous and attentive to my service needs.

Recommended

Employees worked with

Verified Customer

Laurel, MD

2012 Hyundai Elantra

12/09/2014

Service Type: Maintenance

Verified Customer

Category: Service

Danny Pena

I just bought my car on Nov. 15th at Pohanka Hyundai. Danny Pena was my sales associate. After the test drive when we sat down to discuss the details it seemed as though we were not on the same page. However, I believe Danny did a great job speaking to his superiors on my behalf to get me in a car that I would be pleased with. I walked away feeling good about my purchase and about the overall transaction.

Recommended

Employees worked with

MJ

MARVIN J.

Mechanicsville, MD

2012 Hyundai Sonata

12/02/2014

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

By far Pohanka Hyundai has the best service department. I purchased my car at Alexandria Hyundai and there service department was horrible. Pohanka took my car right back and made sure everything was done that needed to be done to my vehicle. My car runs like it was brand new. Will was especially great. He explained everything the vehicle needed and the time and cost it would take to repair. No extras. I am very satisfied with the work that was done to my Sonata. Plus there opened on Sunday! Great Service Department.

Recommended

Employees worked with

EC

EDGAR C.

Joint Base Andrews, MD

2012 Hyundai Sonata

11/19/2014

Service Type: Repair

Verified Customer

Category: Service

Just Average

Need to be more customer oriented. Need to get back to the customers with prompt repair measures.

Not Recommended

Employees worked with

RH

ROSHANDA H.

Fort Washington, MD

2013 Hyundai Sonata

11/03/2014

Service Type: Repair

Verified Customer

Category: Service

the customer service representative

Thank you

Recommended

Employees worked with

TJ

TINA J.

Capitol Heights, MD

2013 Hyundai Sonata Hybrid

10/08/2014

Service Type: Maintenance

Verified Customer

Category: Service

tinatheshopper

Service was great, I think the price of an oil chage and ire rotation should have been cheaper and a complimentary car was would have nice.

Recommended

Employees worked with

AN

ANGELINE N.

Silver Spring, MD

2013 Hyundai Sonata

09/02/2014

Service Type: Repair

Verified Customer

Category: Service

Routine Service

I was pleased with the ease of access and outstanding level of service. The waiting area was fresh, clean, and very comfortable.

Recommended

Employees worked with

PW

PATRICIA W.

Capitol Heights, MD

2013 Hyundai Sonata

07/14/2014

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

I'm always eager to return to my Hyundai dealer whenever my 2013 Sonata needs a quick checkup because of their excellent customer service!

Recommended

Employees worked with

KP

KAREN P.

Clinton, MD

2013 Hyundai Sonata

07/04/2014

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Great customer service, explanation of services/charges, clean dealership/bathrooms. Knowledgeable. Sends reminders of service due. Would definitely recommend Hyundai as your next vehicle of choice

Recommended

Employees worked with

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