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SureCritic / Hyundai Dealer / Pohanka Hyundai / WILL BISHOP
WB

WILL BISHOP

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

Reviews of WILL BISHOP

Verified Customer
Greenbelt, MD
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excessive wait time
Be prepared that they are not that great at estimating wait times
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/27/2016 03:31 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me about this. I truly do apologize for the delay.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CW
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Constance W.
Brentwood, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The PEOPLE
The people at Pohanka are honest, professional & compassionate. It's obvious that they're most concerned with the customer instead of the "bottom line".
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/27/2016 06:50 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
GT
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Gloria T.
Temple Hills, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Customer service/care
Friendly and pleasant environment.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/21/2016 03:36 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
TW
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Tanjua W.
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
quick service
I didn't have an appointment. My vehicle was dropped off by a friend around noon and was ready by 3pm
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/18/2016 04:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
KB
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KIMBERLY B.
2015 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why everytime I go to get my car serviced, something always happen.
The work in the service department sucks.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/15/2016 04:50 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please let me know when you can return and i will arrange alternat transportation for you while we take care of the scratches. I apologize that this happenend.

Please contact me.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Forestville, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2014 Hyundai Sonata
Outstanding service.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/14/2016 05:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
FL
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Francis L.
Clinton, MD
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service i received
because of Mr. Will Bishop on the service desk as you come in for service. Tell Mr. Bishop thanks the great service he has giving me over the year
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/06/2016 11:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Upper Marlboro, MD
2013 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Improving Customer Service
The work performed on cars is generally good. However, significant improvement still can be made with overall customer service. Service advisors do not readily greet/welcome customers when they arrive or enter the facility. Customers often just stand and wait to be acknowledged or must ask to be helped.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/03/2016 06:41 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I am embarrassed that this happened, I would like the chance to discuss this with you. 



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Upper Marlboro, MD
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Customer service needs improvement.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/26/2016 07:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I'm sorry that your service visit was not a better experience. I would like to discuss this with you so that your next visit will be a 5!

Thank you



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Washington, DC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast Service
Was expecting to have to wait a couple of hours for an oil change and tire rotation. But to my delight I was out in about 45 minutes.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/26/2016 04:57 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
JG
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JACQUELYN G.
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My personal service representative is awesone!
Each time I am greater with professional and courteous treatment - always!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/25/2016 05:22 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
BM
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Brenda M.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer support
Excellent
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/25/2016 06:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Fort Washington, MD
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Great service
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/25/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Fort Washington, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Make an appointment and go right in.. staff is nice and thorough.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/24/2016 07:06 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
BL
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Barbara L.
Bowie, MD
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
It was professional.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/17/2016 05:10 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
LG
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Linda G.
Clinton, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change tire rotation
Great customer service; not a long wait; service person - Bishop
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/15/2016 05:04 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
MD
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
The visit was in my opinion too long for just an oil change. Arrived at 6:10am and left close to 10am. I would come back because of course that's me dealer. Best thing was the complimentary car wash they gave after the oil change.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/15/2016 05:06 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I am sorry that we were not able to earn a 5 star review from you. I would like to discuss this with you, so the next time you visit us it will be a better experience.


Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CH
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Clarence H.
Fort Washington, MD
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The treatment by the staff and the exceptional service
I will be more than happy to recommend Pohanka Hyundai to friends and family.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/10/2016 05:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
FS
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Frederick S.
Oxon Hill, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
they found the problem immediately
They knew what they were doing
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/06/2016 12:37 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
KW
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Kenneth W.
Accokeek, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Well Informed
When I got to the dealership at 6 am, I was told that the mechanic was going to be late about an hour. After, the mechanic arrive things started going much better. The service advisor made sure he keep me well informed about the status of my vehicle.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 06/06/2016 12:37 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
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