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SureCritic / Hyundai Dealer / Pohanka Hyundai / WILL BISHOP
WB

WILL BISHOP

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

Reviews of WILL BISHOP

AS
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Angela S.
Hyattsville, MD
2012 Hyundai Genesis
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2016
verified customerVerified Customer
Category: Service
Poor service
Poor service
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2016
Service Type: Maintenance
Category: Service
It's not at all
Very poor service
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/19/2016 08:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this visit with you. I do apologize that you had a bad experience.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
Verified Customer
MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleased with service
Pohanka Hyundai has a great atmosphere and the employees are friendly and personable
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/17/2016 11:09 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Washington, DC
2008 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Incomplete diagnosed customer
Friendly environment and pleasant customer service face to face only so far.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/13/2016 05:37 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me so I can discuss this with you. I do apologize for not being kept upto date about your car.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
PG
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Paula G.
MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasant & friendly personnel.
Yes, & have done so on numerous occasions.
Paula G
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/11/2016 08:05 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
LH
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Lillie H.
Capitol Heights, MD
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The service you receive after you purchase your vehicle is important.
I received great service each time I come to Pohanka from courteous staff. They promptly take care of my vehicle and recommend future service if not completed at that time .
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/09/2016 06:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
DD
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Dionne D.
Washington, DC
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wide range of business hours.
As a working person, I appreciate so much the wide range of business hours that you offer. I had no problem with other service center but making an appointment has always been a hassle. Pohanka is a little further to drive but well worth the trip. I am pleased.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/07/2016 10:56 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
DA
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Deboria A.
Capitol Heights, MD
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I can said that everyone was very nice
Yes
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/07/2016 12:15 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. When you can please bring the car back to Will Bishop, we need to check it again. I'm sorry that this happened.


Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Laurel, MD
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honesty is the Best Policy
I love the fact that they open early and close late. But the fact that they worked the numbers on me deceitfully I'm kinda having second thoughts about them when it comes to charging you correctly. Always check your bill, they will do a number on you if you're not paying attention. I saw it but was too tired for any arguing or any back and forth.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/06/2016 05:01 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. please contact me so i can get this resolved for you.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Fort Washington, MD
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Thank you so much for your service
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/03/2016 04:35 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
TW
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Tekla W.
Bolivar, TN
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
location,location,location
yes. efficient and effective hospitable assurance.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/02/2016 08:39 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
SR
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Sherananda R.
Upper Marlboro, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job
They did good
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 09/02/2016 05:07 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
MW
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Margaret W.
Washington, DC
2007 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/30/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
3 hours for oil change is a bit much.
Will get oil change elsewhere.
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/30/2016 01:18 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai, I do apologize for the delay, and would like to discuss this visit with you.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
Waldorf, MD
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people
Will Bishop was nice to work with. I will see him on my next visit
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/27/2016 06:11 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

I am glad that you and Will worked together and had a pleasant experience.


Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
AP
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ANGELA P.
Washington, DC
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Oil change
None...
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/22/2016 01:39 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
Verified Customer
District Heights, MD
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great experience
As an early bird, I like that I can get there very early and an advisor is there. They greet everyone that comes in and acknowledges those waiting in line. The waiting area is clean with a wide screen TV and plenty of comfortable seating . The coffee is good too!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/17/2016 06:14 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
AC
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Anita C.
Washington, DC
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people of pohanka hyundai
AC
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/09/2016 04:47 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
RR
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Reginald R.
Sterling, VA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice and friendly service providers
I have no complaints Will was great explaining everything for me.
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 08/02/2016 07:35 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
OA
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Okyere Acheampong A.
Clinton, MD
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close to work
I'm wish the wait wasn't long. Could be better
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/29/2016 04:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this with you, so we can improve our process for your next visit.

thank you



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
MB
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Mary B.
Largo, MD
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
also when ever u chk my tires u set the psi to 40, or 41 psi when the manual states 34-35 psi -, still happened on 7/25 had to return on 7/26 which happens to have been my daughter bday to put the tires right...not happy.
Next time I drive to Bowie Md for service....
Not Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/28/2016 08:12 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize that this happened. I think what is happenening is they are going to fast through the car wash. Please contact me so that we can discuss this.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
SW
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Sharie W.
Clinton, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Managers
Michael and Sean have been great to work with. Honest, friendly and straightforward.. Thank you!
Recommended
Stephen B., Service Manager from Pohanka Hyundai responded on 07/27/2016 06:47 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Steve Benack
Service Manager
301-423-1100
Employees worked with
WB
WILL BISHOP
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