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Oil Change 116

Antwerpen 110

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Sang P.

Clarksville, MD

2022 Hyundai Santa Fe Hev

12/05/2021

Service Type: Repair

Category: Service

ANDREW D. from Antwerpen Hyundai Clarksville responded on 12/06/2021 05:02 AM

i am sorry we could not provide 5 star service. Please contact the general manager with any sales related issues.

Kenneth W.

Columbia, MD

2022 Hyundai Kona

This review violates the SureCritic Review Policy.

David L.

Sykesville, MD

09/13/2021

Category: Service

Bait & Switch

David L.

Sykesville, MD

09/13/2021

Category: Service

Worst Ever

Disgusting, unethical, liars. Not even smart enough to be good at it. They are they caricatures of shady car salesmen that you see in bad movies. You don't believe that these people actually exist, but they do. Make no mistake these crooks will try to steal from you as if they had actually broken into you home. NEVER CONSIDER DOING BUISNESS WITH THEM.

Let me say first that I am a return customer who purchased a car from Antwerpen Hyundai Clarksville in 2012. I visited Antwerpen Hyundai Clarksville on Saturday 9/11/2021 to test drive a 2021 Hyundai Sonata. I explained that I was looking to do a cash purchase and that my financing was already in place. I had done quite a bit of internet research on this dealership's website as well as making in person visits to the lot during the previous week and again on the day of the test drive. I was very careful in documenting the VIN numbers and the costs displayed on the stickers as well as on the web site information and costs for several vehicles. I asked specifically why then sticker price online was higher than the advertised "Jack Says YES" prices on their website. I was told that the "Jack says YES" prices would have to include all of the dealer incentives for being a first responder, first time college student and active military personnel discounts. I asked how someone could possibly be all three of those things at the same time but was only met with blank stares and stammers and was never given a straight answer.

My wife and I test drove a used 2021 Sonata demo car with several hundred miles on it. The car was filthy on the interior, there was some type of crud on the steering wheel and the interior of the windows were so covered with dirt and film, that I believed someone must be smoking in it. The car also had at least one very noticeable paint chip in the hood. The salesperson apologized for the condition of the vehicle and advised that his manager had been using the car for personal use and as a test demo.

We completed the test drive and came back to talk about the price. To our surprise the salesperson ran the costs on the used demo that we had just driven. The total price was $31,974.24 included a $1295.00 option for aftermarket paint and fabric protection that we did not want nor did we request. When I asked why this option was added without our request , I was told "Oh yes, we just always add that to every sale we do here" I asked if he really expected me to buy this used/damaged demo as if it were a new vehicle. Once again I was met with blank stares and stammers and was told “yes”. I did not appreciate my experience on the showroom floor, so I thanked him for his time, took a picture of the sales sheet which included the vehicle cost and VIN number and left.

There is an option to purchase the car online through Antwerpen Clarksville Hyundai Website. Around midnight that same night, I decided to go online and see if I could purchase the vehicle myself. I observed that you are required to click the 'purchase online' button, in order to be able to see the full window sticker with the pricing and VIN numbers. I did that and carefully checked several vehicles. I wanted to be sure that I was not attempting to purchase the used/damaged demo that I had driven the day before. That vehicle had a VIN# that ended with 8101.

I began the purchase process for a different 2021 Sonata SEL with VIN number ending with 0759. I had physically viewed this vehicle in person on 09/11/2021 prior to the test drive. I specifically showed it to my wife and told her that this was this was the car I was interested in. I pointed out that it still had the shrink wrap and packing protection foam on the body panels, and that interior was still covered in plastic. I was given a final cost for this specific vehicle of $29,776. I checked the fine print to verify that this included dealer incentives, dealer fees, freight destination charges, DOC fees, tax, tag and title fees. I completed the transaction and received a notification that this price was valid through 09/18/2021. I decided to go to bed and to upload my photo ID, Proof of Insurance and Proof of Identity the next day. I also received text messages confirming the process.

The next day I received a call from the salesperson I spoke to on the previous day. I told him that working with him "left a very bad taste in my mouth" and that I was not interested in dealing with him any longer. He made the excuse that the manager set the price on the previous day and that he had no control over that. He went on to say that they saw I had begun the purchase of the second vehicle the previous night and asked if I could come to the dealership to complete the process @ 1:30 pm on 09/12/2021. I reluctantly agreed and my wife and I drove to the dealership.

I got there, sat down and immediately was told that the vehicle I had requested to purchase was the same vehicle that we had driven the day before. I said it absolutely was not. I explained that I knew exactly which VIN belonged to each vehicle, and that my purchase was for the Sonata with VIN# ending in 0759. Without checking or discussing with anyone else he immediately switched gears and said “well then there is a problem. That vehicle is not here. My manager took that car for personal use”. I replied “are you trying to tell me that that I saw this car yesterday, I put in a purchase agreement for it last night and somehow between 10:00 am and 1:30 pm the same manager who was driving the other demo, came into the dealership, didn’t check to see if there was a pending sale on the car, removed all the shipping protection from it and then immediately left the lot, essentially turning almost all of their 2021 new stock of new vehicles into used vehicles”. He said Yes. I got up and said I was leaving. He then said, my manager can knock $1000.00 off the price of the second car for a total price of price of $31,800.00, but only if I financed through them. I then spoke to the manager and said if I was not going to be given the price that I was presented for the online purchase I was leaving. He said “there is no way I’ll sell you the car for that price”, I became angry and the conversation degenerated to becoming vulgar so I left.

This was a disgusting experience! The blatant lies, bait and switch, attempts at high pressure financing demands and unwanted add on products/fees, would be laughable if it weren’t true. If I were to write an online review it would say
Disgusting, unethical, liars. Not even smart enough to be good at it. They are they caricatures of shady car salesmen that you see in bad movies. You don't believe that these people actually exist, but they do. Make no mistake these crooks will try to steal from you as if they had actually broken into you home. NEVER CONSIDER DOING BUISNESS WITH THEM.

David L.

Sykesville, MD

09/13/2021

Category: Service

Everything that is wrong with buying a new car

Disgusting, unethical, liars. Not even smart enough to be good at it. They are they caricatures of shady car salesmen that you see in bad movies that you don't believe are actually real Make no mistake these crooks will try to steal from you as if they had actually broken into you home. NEVER CONSIDER DOING BUISNESS WITH THEM.

David L.

Sykesville, MD

09/13/2021

Category: Service

Everything that is wrong with buying a new car