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SureCritic / Hyundai Dealer / Antwerpen Hyundai Clarksville
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Antwerpen Hyundai Clarksville

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,597 Reviews)
72
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Score Details

5 stars
75%
4 stars
12%
3 stars
5%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
254
Total ReScores™
4.8
ReScore™ Average
72
Net Promoter Score ®

Business Details

About

Antwerpen Hyundai Clarksville is located in the greater Baltimore area in Clarksville, MD. We offer full vehicle services to take care of all your repair and maintenance needs. Call us today to schedule an appointment for service. We now offer Windshield repair for any Hyundai as well! Antwerpen Hyundai Clarksville is located in the greater Baltimore area in Clarksville, MD. We offer full vehicle services to take care of all your repair and maintenance needs. Call us today to schedule an appointment for service. We now offer Windshield repair for any Hyundai as well!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(443) 367-4100
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
12440 Auto Drive Clarksville, MD 21029
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,597 Reviews)
Write a Review
Recent Reviews
SP
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Steve P.
Glenelg, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/24/2022
0
Category: Service
Service Advisor Wayne is HORRIBLE
Sonata engine failed driving in to work. Had vehicle towed to State certified repair shop. Lead mechanic inspected car AND drove it. Diagnosed problem and informed us of the class action lawsuit Hyundai lost in regards to Sonata engines. Hyundai USA verified our car was included. Made the mistake of taking the car to Antwerpen Hyundai of Clarksville and being assigned Service Advisor Wayne. After 3 weeks of Wayne having our car, he finally calls us. Not to tell us anything about the work timeframe or anything the car was brought there for. He called to tell us both brake lines need replacing for 600+ dollars. HOW??? Vehicle was being driven when engine failed. Certified mechanic inspected AND drove car. 2 tow truck operators DROVE the car onto their respective roll offs, and DROVE the car off. Each and everyone has stated the ONLY problem the car had was the engine, but after sitting at Antwerpen Hyundai of Clarksville for 3 weeks, now the brake lines suddenly need to be replaced. I was also told that we have a flat tire as well.
STAY AWAY from this dealership if you need ANY service work. Service Advisor Wayne does not care about customers, their cars, or communicating.
DF
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Dwight F.
Ashton, MD
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Happy customer
Really clean shop and great service.
Verified Customer
Columbia, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick and Easy
Staff was professional and ready for me to arrive at the time of my appointment, my car was done by the time they originally said it would be & the process was very smooth. I come here for everything I need done for my car, great dealership & service!
MM
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Mohamed M.
Elkridge, MD
2021 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Service done properly except part of the exterior part was not replaced
Thank you
Verified Customer
Brookeville, MD
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service staff
Staff are attentive and work hard to get work done as quickly as possible.
Verified Customer
Columbia, MD
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service and care
Excellent service and care for the car. From scheduling the appointment to picking up the car.
JB
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Jeffrey B.
Woodbine, MD
2018 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Terrible communication and no respect for time
Terrible communication and no respect for time
ANDREW D. from Antwerpen Hyundai Clarksville responded on 03/25/2022 04:53 AM

I'm sorry you did not receive five star service. We will be in touch to see what we could've done better.

JA
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Joseph A.
Eldersburg, MD
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change/ tire rotation. Check crack plastic outside car
Oil change and tire rotation service. Staff was prompt and courteous. Very responsive and kept me updated on status of the car
Verified Customer
Laurel, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
The people are friendly and they do great job fixing vehicle.
SS
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Scepter S.
Columbia, MD
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Reasonable service
I just wanted a oil change and they did that quickly as well as give the car a multi point service which turned out well.
MT
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Margaret T.
Adelphi, MD
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good customer ship
Excellent job, Good services, Work is done on time
BT
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Brian T.
Glenelg, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
brian t
fast service good clean dealership no problems at all
KL
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Karen L.
Columbia, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
great service!
Went in for a recall notice. Joseph was courteous and professional. Delivered the car in much shorter time than I was promised. Waiting area clean and socially safe
BK
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Brittany K.
Gaithersburg, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quick and proficient
Was in and out in a timely manner. Everyone was nice and respectful.
RH
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Ronald H.
Burtonsville, MD
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Joseph, always Top Notch
Joseph has been a joy to work with. Most folks dread coming for service to the dealership do to cost & the reputation. I found this gentleman to be professional, honest, & communicates with the customer.
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