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Auburn Volkswagen

Average Score
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2.5
(6 Reviews)
51
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
51
Net Promoter Score ®

Business Details

About

Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit our website or give us a call to schedule an appointment today. ...more

Categories
VW Dealer, New Car Dealer, Auto Maintenance
Contact
(877) 874-1002

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
3109 Auburn Way N Auburn, WA 98002
Auburn Volkswagen's Reviews
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
2.5
(6 Reviews)

DB
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Daniel B.
Renton, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2022
1
Category: Service
Either incompetent or dishonest
I took my vehicle in for the 40000 mile service. I told them one of the key FOBs was not working and asked them to check it out. They told me I washed my FOB on my washing machine (which was not true) and I needed to buy a new FOB at the cost of several hundred dollars. I changed the battery on my FOB. It works fine now. It’s the little things that make a difference when you have your car serviced. This dealership failed.

DB
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Daniel B.
Renton, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/21/2022
1
Category: Service
Either incompetent or dishonest
I took my vehicle in for the 40000 mile service. I told them one of the key FOBs was not working and asked them to check it out. They told me I washed my FOB on my washing machine (which was not true) and I needed to buy a new FOB at the cost of several hundred dollars. I changed the battery on my FOB. It works fine now. It’s the little things that make a difference when you have your car serviced. This dealership failed.

SH
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STANLEY H.
Auburn, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2022
verified customerVerified Customer
10
Category: Service
Vary helpful
Thanks for fixing the oil

MO
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MIRIAM O.
Lakewood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2022
verified customerVerified Customer
10
Category: Service
Service
It’s always an excellent experience when interacting with Kevin in the sales team! Absolutely love his communication customer service and professionalism. Kevin makes you feel heard?.

Thank you!!!!

Verified Customer
Maple Valley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2022
verified customerVerified Customer
10
Category: Service
Good service
Good job and really appreciated it !

BD
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BRITTNEY D.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2022
verified customerVerified Customer
10
Category: Service
Fast and easy
Andrew was kind, fast and knowledgeable. I was in and out under in the allotted time I was given and all questions were addressed.
Dan G., General Manager from Auburn Volkswagen responded on 06/03/2022 11:41 AM

Brittney, thank you for sharing this positive feedback with us. We love hearing that Andrew was quick, kind, and knowledgeable during your visit. It is a pleasure to serve you!


Dan Grisham
General Manager

Verified Customer
Tacoma, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/02/2022
verified customerVerified Customer
0
Category: Service
Bad service - 3 time this has happened after an oil change!!!!
Had to take my twice in after my oil change service … due to washer and bolt being defective! Woke up to an oil leak on my driveway… took it in, it was fixed” got to work and checked on my car towards end of the day and found a big size leak again… took it in and got it fixed but no apology…

OB
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OLGA B.
Kent, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/26/2022
verified customerVerified Customer
6
Category: Service
Oil change
Long waiting time for oil change.It took 2 hours to get job done.
Also the price for a oil change is so high.

CK
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CURTIS K.
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2022
verified customerVerified Customer
10
Category: Service
Oil change
Excellent
Dan G., General Manager from Auburn Volkswagen responded on 05/23/2022 10:11 AM

Curtis,  thank you for sharing this five-star review with us. We love to hear that you are satisfied with your visit.


Dan Grisham
General Manager

Verified Customer
Auburn, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2022
verified customerVerified Customer
10
Category: Service
Friendly and helpful
They completed the 30k service promptly. And provided me shuttle service to and from the shop.
Dan G., General Manager from Auburn Volkswagen responded on 05/23/2022 10:12 AM

Thanks for taking the time to leave us a five-star review. We are so glad to hear that you received friendly and accommodating service during your visit. We appreciate your business!


Dan Grisham
General Manager

Verified Customer
Federal Way, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/19/2022
verified customerVerified Customer
2
Category: Service
1 hr and 40 min for an Oil change
Had to wait an hour and forty minutes in the dealership for an oil change that I had an appointment for. I ended up being late to work because of this experience. The service writers were both rude and dismissive of anyone's problems and could be heard making fun of people calling in about their issues over the phone. Won't be back, I'd rather make the drive to Puyallup then deal with these clowns again.

CE
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CARLOS E.
Bothell, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2022
verified customerVerified Customer
10
Category: Service
Excellent service and professionalism
Excellent service and professionalism during the hole process of choosing the best car and plan according to my Family needs (special thanks to the sales person Buck who was the key element for our decision).
Dan G., General Manager from Auburn Volkswagen responded on 05/16/2022 01:32 PM

Carlos, thank you for giving us the opportunity to earn your business and to match you with your perfect vehicle. We love to hear that Buck treated you like the valued customer you are. We appreciate your visit.


Dan Grisham
General Manager

RH
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REBECCA H.
Covington, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2022
verified customerVerified Customer
10
Category: Service
Good service and on time
Always get good quick service here.
Dan G., General Manager from Auburn Volkswagen responded on 05/16/2022 01:30 PM

Rebecca, we appreciate the opportunity to earn your business through a friendly and timely service experience. Thank you for your visit!


Dan Grisham
General Manager

Verified Customer
Tacoma, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2022
verified customerVerified Customer
0
Category: Service
Bad customer service
Car was towed to them. Never got a call until car was ready for pick up. They didn't wash car off like they use to. This place has been going down hill the last couple of years!!!!=

JM
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JOHN M.
Federal Way, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2022
verified customerVerified Customer
10
Category: Service
Excellent
They always do a great job.
Dan G., General Manager from Auburn Volkswagen responded on 05/13/2022 11:10 AM

John, thank you for taking the time to share your feedback with us. We appreciate your loyalty and the opportunity to take care of you and your vehicle.


Dan Grisham
General Manager

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