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Auburn Volkswagen

Average Score
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(157 Reviews)
55
Write a Review
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Score Details

5 stars
63%
4 stars
14%
3 stars
4%
2 stars
4%
1 star
14%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
55
Net Promoter Score ®

Business Details

About

Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit our website or give us a call to schedule an appointment today. ...more

Categories
VW Dealer, New Car Dealer, Auto Maintenance
Contact
(877) 874-1002
Closed
Business Hours

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
3109 Auburn Way N Auburn, WA 98002
Get Directions

Score Details

5 stars
84%
4 stars
10%
3 stars
2%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
55
Net Promoter Score ®

Business Details

About

Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit our website or give us a call to schedule an appointment today. ...more

Categories
VW Dealer, New Car Dealer, Auto Maintenance
Contact
(877) 874-1002
Closed
Business Hours

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
3109 Auburn Way N Auburn, WA 98002
Get Directions

Score Details

5 stars
57%
4 stars
17%
3 stars
6%
2 stars
4%
1 star
13%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
55
Net Promoter Score ®

Business Details

About

Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit our website or give us a call to schedule an appointment today. ...more

Categories
VW Dealer, New Car Dealer, Auto Maintenance
Contact
(877) 874-1002
Closed
Business Hours

Business Hours

Mon
9:00 AM - 8:00 PM
Tue
9:00 AM - 8:00 PM
Wed
9:00 AM - 8:00 PM
Thu
9:00 AM - 8:00 PM
Fri
9:00 AM - 8:00 PM
Sat
9:00 AM - 7:00 PM
Sun
10:00 AM - 6:00 PM
* Pacific Time (Us & Canada)
3109 Auburn Way N Auburn, WA 98002
Get Directions
All Departments' Reviews
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
4.1
(157 Reviews)
Write a Review
Recent Reviews
SL
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Seth L.
Puyallup, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2024
10
Category: Service
Service
Everything went as expected, quick and no issues
KB
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Kevin B.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2024
10
Category: Sales
Excellent Service
I have been coming here for years and I always leave feeling happy and taken care of! I would recommend this dealership to all my friend and family. Thank you Brandon and Spencer for making this another great car buying experience!
Employees worked with
BK
Brandon Koertge
HW
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Hui W.
Renton, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/29/2024
0
Category: Service
Long waiting
My 2023 Taos was dropped off on 1/9 and the repair of head gasket replacement took 50 days. No loaner.
PY
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Paupaul Y.
Auburn, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/29/2024
0
Category: Service
Wouldn't recommend
They charge labor 2.5 times parts just for oil change. Had to pay about $800 just for fucking labor.
TG
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Taylor G.
Black Diamond, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2024
10
Category: Service
Great communication!
I worked with Givanni and he was very helpful and consistent with his communication. He tried his best to go above and beyond the expectation of getting my car serviced, trying to help support me in having my car delivered while on vacation. Although it did not happen, it was the thought behind the gesture.
DK
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Danielle K.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2024
8
Category: Service
Great
My car is running great after my service!!! Givanni was very attentive and polite.
DM
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David M.
East Wenatchee, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2024
10
Category: Sales
Kevin was great!!!!
Kevin is a straight forward, quick and efficient salesman! He made our shopping experience a breeze!
SD
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Sam D.
Granite Falls, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2024
9
Category: Sales
2018 tundra
We were looking for a newer tundra, got our finances all done and went shopping for it. I messaged about a blue tundra i seen online at your lot. Michael responded quickly with all my inquiries, carfax, maintenance records, everything I asked for. It was literally his incredible customer service that brought us from 2 plus hours away to look at this tundra. We had driven a few of them, even had one my girlfriend really liked in Mount Vernon, but I was concerned with what appeared to be low oil pressure on the gauge, when Michael checked back with me, he then provided a video of the cold start oil pressure from the truck we ended up buying from you guys. Initially when we made the trip to Auburn I'd already made my mind up to let a manager know about his great customer service whether we bought the truck or not, well we ended up buying the truck. I appreciated his awareness to know that we were not going to do the "traditional car sales routine " we got right down to business and reached a agreement. I will say I'm not a Volkswagen guy so I probably wouldn't be buying from you guys again, but I did enjoy doing business with Michael.
Employees worked with
MC
Michael Charrey
SN
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Scott N.
Renton, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2024
8
Category: Service
Diagnosed EPC issue
Bailey, the service advisor, was very helpful. They were out of loaner cars, but he arranged for the shuttle driver to get me home and back.

Problem was wiring harness, which set off EPC warnings and then limited vehicle to 2500 rpm’s. They replaced it. Seems to be working fine now.
JS
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JENNIFER S.
Lakewood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2024
1
Category: Service
2012 gti oil change. Thanks Giovanni
Giovanni in service was the only reason I had a good service experience. Since auburn vw change to bud clary I've been extremely dissatisfied with bringing car into your location
AC
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Alice C.
Tacoma, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2024
9
Category: Service
Good work but could be more welcoming.
30,000 mile service is very expensive! Geovani was kind and patient to walk me through everything. No one else even bothered to greet me when I arrived. Really HATE that I can't use my credit card without big extra charge. Facility is excellent for a 3 hr wait. My 6th vw so I will likely back.
JL
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Jimmie L.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2024
10
Category: Service
Went in for scheduled maintenance
Everything was great from scheduling the service to hospitality and speed of the maintenance. Thanks!
CM
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Caramel M.
Auburn, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2024
10
Category: Service
Great Service
I came in for an appointment today and my advisor was very helpful, provided an accurate estimate of wait times, and was knowledgeable about my concerns
KM
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Kim M.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2024
10
Category: Service
Great dealership
I had my atlas serviced and every interaction was great! Fast and reliable communication
KS
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Kevin S.
Kent, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2024
8
Category: Service
Oil change
The service professional was very friendly and helpful. The time to have my service done on my car was fast! I had no problems and I will continue working with them
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