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Bay Automotive

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(45 Reviews)
-25
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Score Details

5 stars
68%
4 stars
15%
3 stars
<1%
2 stars
<1%
1 star
15%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-25
Net Promoter Score ®

Business Details

About

Bay Automotive has an extensive used car inventory and we are AAA certified for service and collision repair. Our goal is to meet the needs of every customer in a friendly and fast manner. Bay Automotive has an extensive used car inventory and we are AAA certified for service and collision repair. Our goal is to meet the needs of every customer in a friendly and fast manner.

Categories
Car Dealer, Auto Repair, Collision Repair
Contact
(757) 855-5555
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
6950 N. Military Hwy Norfolk, VA 23518
Get Directions

Score Details

5 stars
72%
4 stars
9%
3 stars
<1%
2 stars
<1%
1 star
18%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-25
Net Promoter Score ®

Business Details

About

Bay Automotive has an extensive used car inventory and we are AAA certified for service and collision repair. Our goal is to meet the needs of every customer in a friendly and fast manner. Bay Automotive has an extensive used car inventory and we are AAA certified for service and collision repair. Our goal is to meet the needs of every customer in a friendly and fast manner.

Categories
Car Dealer, Auto Repair, Collision Repair
Contact
(757) 855-5555
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
6950 N. Military Hwy Norfolk, VA 23518
Get Directions

Score Details

5 stars
65%
4 stars
17%
3 stars
<1%
2 stars
<1%
1 star
17%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-25
Net Promoter Score ®

Business Details

About

Bay Automotive has an extensive used car inventory and we are AAA certified for service and collision repair. Our goal is to meet the needs of every customer in a friendly and fast manner. Bay Automotive has an extensive used car inventory and we are AAA certified for service and collision repair. Our goal is to meet the needs of every customer in a friendly and fast manner.

Categories
Car Dealer, Auto Repair, Collision Repair
Contact
(757) 855-5555
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
6950 N. Military Hwy Norfolk, VA 23518
Get Directions
All Departments' Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(45 Reviews)
Write a Review
Recent Reviews
MF
gravatar
Michael F.
Portsmouth, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
10
Category: Service
Quick prompt service with knowledgeable staff
I brought my wife’s car in for service. She had front bumper and headlight damage and needed it repaired to pass inspection. The service manager Lindsey was very helpful as I have no knowledge of cars! They were able to repair it in one day and even saved me money by fixing the dent in the bumper instead of having to buy a new one! I would definitely recommend them to anyone needing service and will be bringing my own truck here for services and inspections! Thank you for your honesty and quick work!
SJ
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Samuel J.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
8
Category: Service
Replace belt tension
Good job. Took us in and completed work the same week. No issues with the vehicle so far.
AK
gravatar
Aaron K.
Norfolk, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2022
1
sadly, never again.
Bay Automotive, Military Highway, is not what it was, not the company we knew since 2006. The trouble started with lack of communication, leaving me unable to learn the status of my repairs. Call after call, no one answered. Trying every option, I talked to everyone there, except the person I needed. After four business days wondering, someone new called us. Upon arrival I learned the principal repair was not done. Adding insult to injury, my car was parked in a far corner and covered--covered--in brown and while bird droppings. We stopped for a car wash on the way home and agreed; sadly, never again.
AK
gravatar
Aaron K.
Norfolk, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2022
1
Category: Service
sadly, never again.
Bay Automotive, Military Highway, is not what it was, not the company we knew since 2006. The trouble started with lack of communication, leaving me unable to learn the status of my repairs. Call after call, no one answered. Trying every option, I talked to everyone there, except the person I needed. After four business days wondering, someone new called us. Upon arrival I learned the principal repair was not done. Adding insult to injury, my car was parked in a far corner and covered--covered--in brown and while bird droppings. We stopped for a car wash on the way home and agreed; sadly, never again.
GS
gravatar
Glen S.
Newport News, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/24/2021
Performing Warranty Repair
Said it'd be done by Friday. No word from them yet.
Recommended
CC
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CYNTHIA C.
Virginia Beach, VA
TOYOTA 4RUNNER
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2017
verified customerVerified Customer
Category: Service
Home away from home
Unfortunately texters and distracted drivers have been hitting my car lately. I had been to Bay before with my Saab and Volvo and was completely satisfied so of course I opted to use Bay again. Cindy and Raymond are exceptional at taking care of their customers.
Recommended
JG
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JONNETTE G.
Norfolk, VA
SATURN AURA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
verified customerVerified Customer
Category: Service
The Place that Keeps their Word
Bay Automotive is the best place to go if you need the job done quick, and right. The staff is very friendly, and they keep you informed about your repairs. If you should ever need reliable service they are the one's you can count on.
Recommended
MS
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MADELINE S.
Virginia Beach, VA
HONDA CR-Z
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
verified customerVerified Customer
Category: Service
Can't beat them
Car was damaged in a not-fault accident and this was the recommended place via the drivers insurer liberty mutual. They did an amazing job from start to finish. The receptionist, the guy who I WISh I could remember his name. Everyone was so nice and quick and left voicemails to update me on the process.
If I have to fix my car again. I'll go here.
Recommended
JL
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JOSEPH L.
Norfolk, VA
FORD F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
verified customerVerified Customer
Category: Service
It was Easy
Truck was scraped down the side in a parking lot. Bay bodywork coordinated the repair and setup a reservation for my insurance covered rental for me. It was ready in half the time expected. It was a great experience from beginning to end!
Recommended
WS
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WILLIAM S.
Norfolk, VA
NISSAN MAXIMA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
verified customerVerified Customer
Category: Service
Overall Service
Body work and customer service was great!
Recommended
CT
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CLINTON T.
Norfolk, VA
GMC ACADIA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
verified customerVerified Customer
Category: Service
very professional and friendly staff
the staff kept me inform during the process finished my vehicle ahead of schedule
Recommended
ME
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MECHELLE E.
Norfolk, VA
NISSAN ALTIMA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2017
verified customerVerified Customer
Category: Service
Unprofessional, unknowable staff needs retraining
I see why the business have down sized. I was a costumer since 1995. I will never come back ever again!!!
Not Recommended
CW
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CHARLENE W.
Norfolk, VA
DODGE AVENGER
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2017
verified customerVerified Customer
Category: Service
High quality service in all area!!!!
From start to finish I felt as if I was the only customer. I was inform about everything that was happening to my vehicle and they were true to their word. I will referr everyone to Bay Automotive.
Recommended
RS
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ROBERT S.
Norfolk, VA
LINCOLN TOWN CAR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2017
verified customerVerified Customer
Category: Service
Very Good Job!
From my introduction to the staff to the pickup of my repaired vehicle, the genuine interest and commitment to providing the best & most comprehensive service and attention to me as a person & customer and my vehicle was beyond expectation. This interaction was a real pleasure.
Recommended
DG
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DOLORES G.
Portsmouth, VA
HYUNDAI SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2017
verified customerVerified Customer
Category: Service
4
I got my truck as promised . the work was nicely
Recommended
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