Bob Brady Hyundai is conveniently located in Decatur, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bob Brady Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Bob Brady Hyundai is conveniently located in Decatur, IL. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Bob Brady Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
Verified Customer
Verified Customer
Verified Customer
Verified CustomerHello,
Thank you for taking the time to complete your survey and providing this valuable feedback. I apologize that we were not able to meet your expectations for service, but wanted to take a minute to address your concerns. Unfortunately, our weekend appointments do fill up pretty quickly, and we do run with a smaller service staff on Saturdays, so we are unable to accomodate as many people on the weekends as we would during the week. As for the maintenance interval, that is all driven by the manufacturer. We at the dealer level don't have control of the interval specific things like that, we just have to abide by the program as it was laid out by Hyundai. In response to your concern about the employees not wearing masks, the way we have been handling masks is on a case by case basis, and if a customer expresses concern about our staff not having a mask on, every staff member is more than willing to put a mask on to accomodate.
I appreciate you bringing it to my attention about the language from the staff, I will make sure to address it with all departments, not just the service department that this survey is specifically addressing. And I will most definitely make sure to address with the service advisors the floor mats. We do have those on the service lane readily available, so I will make sure that advisors are putting them in all vehicles.
As for your concern about your vehicle not being washed, we apologize that we could not accomodate your vehicle being taken through the car wash that particular day. It is our company policy that the automatic car wash is not run on those days for the safety of customer vehicles and for the car wash machinery. I do understand that car washes in the area were open and operating on that particular day, but again, our company policy is to not operate the car wash on days where the temperature is below freezing.
If there is anything else I can do to address your concerns, or anything further you would like to address, please feel free to reach out to me at jamie@bradydeals.com
Jamie Edwards
Service Manager
Bob Brady Hyundai
Verified CustomerThank you so much for taking the time to complete the service regarding your recent visit to our dealership. We are thrilled to hear that we were able to provide you with the 5 star experience that we strive to provide to each guest in all departments of our store! We look forward to seeing you during your next visit.
Jamie Edwards
Service Manager
Bob Brady Hyundai
Verified Customer
