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Clayton Valley Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(336 Reviews)
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Score Details

5 stars
91%
4 stars
6%
3 stars
<1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

We take pride in providing the best automotive service around. We take pride in providing the best automotive service around.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(925) 682-2281
Open
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 4:00 PM
Sat
7:00 AM - 1:00 PM
Sun
closed
* Pacific Time (Us & Canada)
1505 Rishell Dr Concord, CA 94521-2040
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Clayton Valley Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(336 Reviews)
Write a Review
Recent Reviews
TB
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Teo B.
Concord, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/12/2021
Worst Customer Service!
Started out fine with these folks when I brought my mustang 3 months ago to trouble-shoot where a squeak was coming from under the hood and why the car pulled to the left when you applied the brakes. Owner said they could fix and did solve most of squeak but still happens occasionally and brakes no longer pull but now vibrate like hell when applying brake while headed down incline of any kind. I also had them install a Pertronics electronic ignition kit being told that was an easy install. Car now runs like a Vietnam era Huey Helicopter landing on hard rock terrain. Not good. Took car back to Clayton Valley and was told that there will be a 3 week wait until they can get my car back in. Thought that was a bit unreasonable but had no choice so waited. 2.5 weeks later---after waiting for 3 weeks to get back in to fix original work done----to find out they still had not fixed either the brake vibration or Huey effect. Pulled car out last Thursday promising myself never to use them again. Returned today for to collect original ignition rotor that I had been asking for and had to literally run from irate owner (Harold I believe) as he yelled profanities "get the fk out" Beware of what you are promised here. They appear helpful at first. Beware the owner's smile. .....
Not Recommended
KR
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Karen R.
Concord, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2020
Awesome
I never ever expected to find a trustworthy and fair auto service company in my own neighborhood. Having lived in five different states it's important to me, a senior citizen, to have someone I can rely on. Thank you for fixing my car this morning. I am a forever customer.
Recommended
GR
George R.
Concord, CA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2019
verified customerVerified Customer
Category: Service
George said the owner of the business is very nice. He would recommend their services.
Recommended
IG
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IRENE G.
Concord, CA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
verified customerVerified Customer
Great people
Everytime I go there, they see to it that they finish it the same day.. you guys our so awesome ? thank you always
Recommended
SB
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STEPHEN B.
Clayton, CA
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2019
verified customerVerified Customer
Fair and honest auto service
We’ve been going to Clayton Valley Auto Service since we moved to this area four years ago and are happy with the quality and fairness of the service of this local independent shop. They give us a ride too if we need it
Recommended
SM
Sylvia M.
Concord, CA
GMC Yukon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2019
verified customerVerified Customer
Category: Service
Spoke with Ron. He said the business did what they said they would in a reasonable amount of time. He said the service was fine.
Recommended
SK
Susan K.
Concord, CA
Honda Civic Sdn
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2019
verified customerVerified Customer
Category: Service
Susan said that she likes them and will go back.
Recommended
DB
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DAVID B.
Clayton, CA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2019
verified customerVerified Customer
Honesty and service
Great crew, helpful, hands down awesome service!
Recommended
PC
Patrick C.
Concord, CA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2019
verified customerVerified Customer
Category: Service
Patrick said this business is direct on what they do. They do it and get it done.
Recommended
Verified Customer
Concord, CA
Volkswagen Rabbit
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
verified customerVerified Customer
Honesty
When you just want your car fixed, this is the place to go. They don't try to sell you more than you need. I never feel I just got ripped off. And they know what they are doing!
Recommended
EB
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ERIC B.
Clayton, CA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2019
verified customerVerified Customer
Attention to detail. Fast, friendly service
The service is of a high quality and honest experience. This type of business can be unpredictable but Harold is right on top of quality service.
Recommended
SW
Sharon W.
Oakland, CA
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2019
verified customerVerified Customer
Category: Service
Sharon said she loves this business. The service is excellent and top of the line. The whole business is outstanding. The employees are so professional and thorough, she is very impressed.
Recommended
AT
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ANNA T.
Walnut Creek, CA
Nissan Altima
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/04/2019
verified customerVerified Customer
They Lost a customer!
If my car had several problems I expect to be told after an inspection what it needs to be fixed. I’m a busy profesional and have no time to bring my car in intermittently. First it’s the right front axle that needed repair. I pick up my car and the same noise and issue while driving. I called John and he tells me to bring the car again and he will inspect the right side. Can’t you check both sides at once??? That’s why you inspect the car! To avoid having to come back without a resolution. I feel like I’m being ripped off or taken advantage of. I am taking my vehicle for a second opinion and another inspection someplace else. I’m not coming back to your shop!! Is not the same without the old owner.
Not Recommended
SM
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SUSAN M.
Clayton, CA
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019
verified customerVerified Customer
Quick Service, Done Well
Our Ford Ranger pickup truck needed a LOF; I made an appointment with CV Auto Service for a Saturday morning. I was in and out of there within an hour. Job done right, done well, and done quickly. Couldn't ask for more. Oh, and the price was right too!
Recommended
SR
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SHARON R.
Clayton, CA
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019
verified customerVerified Customer
Finally! Screeching starts have ended!
A note of thanks to Duane, John, and ultimately Harold for silencing a horrible screeching noise that we've been dealing with for wayyyyyyy too long (We brought it into previous shop for that very reason & after replacing belts and still screeching, was told it would "work itself out in time"). Thankfully, the daily ear piercing torture is over and it seemed it was a simple tightening of the belt. I'm also very impressed with the customer service given by all the gentlemen mentioned, I highly recommend Clayton Valley Auto Services. They truly do provide excellent customer service.
Recommended
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