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SureCritic / Auto Repair / Dorman's Auto Center, Inc.
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Dorman's Auto Center, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,732 Reviews)
89
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
3
Total ReScores™
5.0
ReScore™ Average
89
Net Promoter Score ®

Business Details

About

Dorman's Auto Center is celebrating over 25 years of taking care of cars and people who ride in them, providing car owners with a one-stop shop for scheduled maintenance service and repairs for autos, SUVs, and minivans. Our trained and certified technicians can perform the same services as a dealer can only at a much greater value. Dorman's Auto Center is celebrating over 25 years of taking care of cars and people who ride in them, providing car owners with a one-stop shop for scheduled maintenance service and repairs for autos, SUVs, and minivans. Our trained and certified technicians can perform the same services as a dealer can only at a much greater value.

Categories
Auto Repair, Oil Change, Used Car Dealer
Contact
(401) 726-6699
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
434 Prospect St Pawtucket, RI 02860
Get Directions

Affiliations

Dorman's Auto Center, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,732 Reviews)
Write a Review
Recent Reviews
SK
Shanae K.
Pawtucket, RI
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2025
verified customerVerified Customer
10
Car service
Excellent service
Verified Customer
Rumford, RI
Volkswagen Tiguan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
Appt
I had an appointment for an oil change in tire rotation.Not only did they bring my car in a few minutes early, but it was done in a very reasonable time.And everything that I needed to be done was done excellent.Thanks again
SS
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Susanna S.
East Providence, RI
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Amazing service!
This place is amazing. Jed is the absolute best! He makes the buying process easy. He's not pushy at all and leaves the decision up to you. Derek and Tony in the service department are great also. I appreciate everything you guys have done. I'm referring everyone there!
MP
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Manuel P.
East Providence, RI
Toyota Tundra 4WD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Car maintenance
First time at Dorman’s loved love the experience, the staff are amazing they went above and beyond. I am a customer for life. Thank you Dorman's
TM
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Thomas M.
Rumford, RI
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
9
Efficient fix
Has an issue with a slow leak on a tire. They were able to identify the problem, let me know the fix, and get it resolved!
PC
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Paula C.
Rumford, RI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
10
Went in with check engine light
This place is the best I was able to walk in and they made time for me on a Friday afternoon as I had my check engine light come on. I was really worried but they did a check and it was my battery. Thankfully they had one in stock and now I'm just waiting for a bit and it will be all set for me today! My weekend will be great and safe as I travel a lot! Thank you so much to the front desk staff and all employees at Dormans! If you want stuff done right this is the place!!Thank you all so very much!
Dorman's A. from Dorman's Auto Center, Inc. responded on 05/05/2025 07:42 AM

Thank you for your kind words! We're so glad we could assist you quickly and get you back on the road safely. Our team takes pride in making sure our customers receive efficient and reliable service, especially in unexpected situations. We truly appreciate your trust in us, and we’re happy to have helped make your weekend worry-free. Safe travels, and we look forward to seeing you again!

~ Dorman's Auto Center, Inc.
JC
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James C.
Pawtucket, RI
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Vehicle Inspection
Professional staff, very knowledgeable & Dedicated To Auto Mechanics
Dorman's A. from Dorman's Auto Center, Inc. responded on 05/05/2025 07:44 AM

Thank you for your thoughtful review! We’re proud to have a team that is passionate and committed to providing knowledgeable, professional service. We look forward to serving you again!

~ Dorman's Auto Center, Inc.
Verified Customer
Warwick, RI
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Great service
Although there was a scheduling mixup. My car was taken in right away. It was serviced and back to me before I could finish my puzzle game on my phone. I truly appreciate everyone at Dorman's. Great with a smile 😃 Thank you 😊
Dorman's A. from Dorman's Auto Center, Inc. responded on 05/05/2025 07:45 AM

Thank you for your patience and understanding! We're glad we could take care of your car quickly and get you back on the road in no time. Our team always strives to provide fast and friendly service, and we truly appreciate your kind words. We look forward to seeing you again!

~ Dorman's Auto Center, Inc.
AC
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Andrew C.
Rumford, RI
Buick LeSabre
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
9
97 buick
Went in with issues with my car problems were resolved t y
Dorman's A. from Dorman's Auto Center, Inc. responded on 05/05/2025 07:46 AM

Thank you for your review! We’re glad we could resolve the issues with your car and get you back on the road. If you ever need anything, we're here to help!

~ Dorman's Auto Center, Inc.
SA
Scott A.
North Dartmouth, MA
GMC Canyon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
They got your back
Not only did they take care of my truck, they have me a rental without being asked.
Dorman's A. from Dorman's Auto Center, Inc. responded on 05/05/2025 07:47 AM

Thank you for sharing your experience! We’re glad we could take care of your truck and provide you with a rental to make things easier. Our team is always here to support our customers, and we truly appreciate your trust in us. We look forward to serving you again!

~ Dorman's Auto Center, Inc.
DB
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Donald B.
Pawtucket, RI
Mitsubishi Mirage G4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Service for check engine light and more
Repaired all my engine lights and tire sensors, etc
LF
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Lucia F.
East Providence, RI
Acura RDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Good
Never had any problems, always had my car done…
SC
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Stacey C.
East Providence, RI
Ford Explorer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/18/2025
verified customerVerified Customer
8
Service
Service was quick and very thorough. Staff was friendly. Definitely will go their again.
JT
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James T.
Pawtucket, RI
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Fast and on point with diagnosis
Called and a person answered the phone. Told them what was needed, appointment set, repairs completed and no surprise when billed. Always a level of trust with Dorman's.
RQ
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Richard Q.
Warwick, RI
Buick Enclave
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Best around the whole state of RI
By far the cleanest and most effective reliable family oriented shop in the whole state
Fair honest fast and no games to be played
My go to stop for auto body and auto repairs
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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