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Fincastle Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(379 Reviews)
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Score Details

5 stars
92%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

Fincastle Automotive is founded on the Biblical values of integrity, teamwork, excellence, joy, humility, zeal, and honesty. We believe that following Christian principles in business will not only help us to do excellent work, but will also enable us to build long lasting relationships with our customers, suppliers, and competitors. Our Fincastle Automotive is founded on the Biblical values of integrity, teamwork, excellence, joy, humility, zeal, and honesty. We believe that following Christian principles in business will not only help us to do excellent work, but will also enable us to build long lasting relationships with our customers, suppliers, and competitors. Our services include Maintenance such as Tires, Oil Service, and Repairs to all Automotive systems such as AC, Fuel. ...more

Categories
Auto Maintenance, European Auto Repair, Diesel Services
Contact
(540) 473-3434
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2279 Springwood Rd Fincastle, VA 24090
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Fincastle Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(379 Reviews)
Write a Review
Recent Reviews
DM
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Darren and Misty M.
Buchanan, VA
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
verified customerVerified Customer
Great work
Randall and the crew as always do a great job. They always check and if they find anything abnormal they contact me and advise but never pushy. Some of their services are a little pricey but I will always recommend because they do a good job and stand behind their work.
Recommended
BC
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Blaine C.
Troutville, VA
Toyota Tundra 4WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2018
verified customerVerified Customer
Honesty with a smile.
Great friendly service with good quality automotive service.
Recommended
RANDALL Y. from Fincastle Automotive responded on 12/11/2018 12:09 PM

It was a delight to meet you and chat with you.  Thanks for choosing us and let us know any time we can be of assistance!

JR
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Jarrett R.
Eagle Rock, VA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2018
verified customerVerified Customer
Trust and honesty.
I love going here because I don't have to worry about some sleazy mechanic trying to scam me. Randal and his team go above and beyond every time I go there. I know that even if my wife goes there she'll be treated like family and get the best service from a knowledgeable team.
Recommended
RANDALL Y. from Fincastle Automotive responded on 12/11/2018 12:11 PM

We enjoy being of service to you Jarrett, and I am delighted to hear that you feel a part of the Fincastle Automotive family.

CG
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Charles G.
Fincastle, VA
Ford Police Interceptor
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2018
verified customerVerified Customer
These people are good!
In September 2017 I had a check engine light on our 2008 F250 SD Diesel. The first Ford dealer we took it to could not determine the error and thought it might me a crack in the instrument cluster circuit board - Estimate 1 - 2 weeks and as much as $1.500. We had a trip planned and decided to postpone any further action at that time. The Check Engine light cleared itself and did not return so we decided to wait. In April 2018 the fuel gauge quit working so I took it to an independent shop and made the mistake of telling them about the Ford diagnosis of cracked Instrument Cluster circuit board. They apparently locked in the a bad IC board and spent over three weeks trying to get a replacement board only to have more trouble indications than when we took the truck in. Again, we had a trip planned with reservations etc. So we headed out with a non functional fuel gauge. In August we got an error message that we had a drive train problem and the truck was going in to "Limp home mode". The Ford dealer in Salt Lake City, Utah replace the transmission temperature sensor and wanted to replace the IC board but we declined and we were able to get back to Virginia. SO we are back home and we are getting a "Cleaning Exhaust" message almost constantly and the truck did go back in to "Limp Home" mode. Long lead up to the fact that we then took the truck to Fincastle Automotive and I again reiterated the cracked IC board diagnosis. Except, the techs at Fincastle Automotive actually did some trouble shooting and determined that the main issue was clogged exhaust particulate filter - which did throw a code that no one else apparently ever noticed, The fuel gauge was the sensor in the tank and we did have an issue with a wiring harness. While it was in the shop we had some other maintenance items taken care of and they also detailed our truck. Took a little over a week but everything seems to be fine now AGAIN, THESE GUYS ARE GOOD. THANKS TO EVERYONE AT FINCASTLE AUTOMOTIVE. And they are great people to talk to
Recommended
RANDALL Y. from Fincastle Automotive responded on 12/11/2018 12:01 PM

Thanks for your remarks and commendations!  We appreciate your business and your trust.  We look forward to partnering with you in the maintenance of a dependable ride for years to come.

JL
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Jearl L.
Buchanan, VA
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
verified customerVerified Customer
Great Garage.
Very friendly, extraemly clean, Make sure you understand what needs to be done before proceeding. Do the job in a timely manor . We had our Pick up worked on over there and was very satisfied. Would i go back ?? We sure will . They are Christian People. We loved that. Thank you for a job well done.
JSL
Recommended
RANDALL Y. from Fincastle Automotive responded on 12/11/2018 12:13 PM

Your Classic Truck deserves excellent care and we are honored that you chose to let us help with its upkeep.  We look forward to next time we can assist you.

MT
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Mark and Marie T.
Fincastle, VA
Dodge Durango
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2018
verified customerVerified Customer
Super nice folks. In and out in no time
Called at last minute to get inspection. My bad. Worked me in the next day. Great service
Recommended
KK
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Kevin K.
Fincastle, VA
Toyota Sienna
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2018
verified customerVerified Customer
Excellent Customer Service!
The customer service is excellent! The staff is well mannered, polite, and very thorough in explaining services provided. The waiting area is very clean and customer friendly. I will continue to bring my vehicles there for service.
Recommended
Verified Customer
Buchanan, VA
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customerVerified Customer
Friendly and prompt
Very friendly staff. Prompts service. Nice waiting area with toys provided for little ones. Very happy with my experience and will return in the future!
Recommended
MC
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Mark C.
Dublin, VA
Mercedes-Benz 300SD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2018
verified customerVerified Customer
they went the extra mile to line up my front end! YUGE ATA BOY!!
I had a 1983 Mercedes Benz 300SD that was severely out of alignment. They went all out to get it RIGHT, and they did. It drives as good as NEW! For the age of the automobile they did a OUTSTANDING JOB!!!
.My hats off to the young man that did the work, he kept at it and got it RIGHT!!!! Great front end alignment tech!!
A YUGE THANK YOU for getting it done in a timely manner and doing a great job!!
Recommended
RANDALL Y. from Fincastle Automotive responded on 12/11/2018 12:15 PM

Thanks for the shout-out about the alignment on your Mercedes, Mark.  Every job here is unique and it is our goal to get it right on the first time and every time.

You showed outstanding commitment to drive a great distance to get the results your car deserved!  Good Luck to you!

DH
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Doug H.
Fincastle, VA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
verified customerVerified Customer
review
Competent mechanics, organized and dependable. Not the cheapest place to get your car repaired, but the work will be done right the first time
Recommended
BC
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Blaine C.
Troutville, VA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2018
verified customerVerified Customer
Honest and dependable staff
Very friendly and professional staff. The work that was performed on our highlander was great. I will continue to do business with this shop. I will recommend this shop to our friends and family.
Blaine Coon
Troutville Va
Recommended
HW
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Hal (Harold) W.
Fincastle, VA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2018
verified customerVerified Customer
These guys define customer service.
This is the first time that ive taken a vehicle here. Had a metal brake line fail on my Ford f250. It was taken care of in a very timely fashion. Randall and Mark were both very professional but even more importantly they were very respectful and courteous. I have found very few automotive repair shops where i have had complete trust in the people doing the work. Keep up the good work guys.
Recommended
RANDALL Y. from Fincastle Automotive responded on 11/06/2018 09:22 AM

Thanks for your complements, Hal.  We were glad to get your truck's brakes into trustworthy condition again.  Please do not hesitate to reach out to us next time we can be of assistance to you!  --Randall

EW
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Edward W.
Buchanan, VA
Mercedes-Benz 560SL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
verified customerVerified Customer
Qualified for about anything.
Always do a great job. Very courteous.
Recommended
DT
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Dick (Richard) T.
Fincastle, VA
Mitsubishi Endeavor
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
verified customerVerified Customer
Best service in the whole Botetourt and Roanoke area
Needed a bad sunroof leak fixed after a monsoon rain a short time ago. Was taken care of quickly and the problem was solved without any further leaking. Bring both our vehicles here for service since they opened and will continue to do so. Try it =you'll like it.
Recommended
DC
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David C.
Oriskany, VA
Buick Lucerne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
verified customerVerified Customer
Great workers
The new waiting area is very comfortable. The crew is very polite and respectful. They explained in detail what was going to be done and then what was done.
Recommended
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