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Hall Hyundai Newport News

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,716 Reviews)
85
Write a Review
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Score Details

5 stars
82%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
89
Total ReScores™
4.8
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

Hall Hyundai Newport News is staffed with expert technicians who provide quality Hyundai repair and maintenance. Hall Hyundai Newport News is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(888) 335-3759
Closing in 55 minutes
Business Hours

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 7:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
12872 Jefferson Avenue Newport News, VA 23608
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,716 Reviews)
Write a Review
Recent Reviews
DM
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Dena M.
Yorktown, VA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
State Inspection
I arrived to have my new vehicle inspected expecting to be there at least an hour. I waited less than thirty minutes and happily went on my way. After a long day of teaching, I was glad to be done and on my way home. Thank you, Brenda, for you kindness.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 04/04/2022 06:46 AM

THANK YOU SO MUCH!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
JM
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John M.
Newport News, VA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service 3/25/2022
I come here for service all the time.Never had a bad experience I get in and out quick.Staff are very professional.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/31/2022 05:28 AM

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
VS
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Vincent S.
Poquoson, VA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Jeff M. Was the man. He got me set up and made me feel like I was a V.I.P
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/22/2022 12:46 PM

Thank you so much! 

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer
White Stone, VA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Courteous and helpful. Everything was done in a timely manner. Couldn’t ask for better.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/22/2022 05:20 AM

Thanbk you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
MC
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Maria C.
Hampton, VA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Perfect!
I have never had a bad experience here, NEVER! I have not purchased my Hyundai from this dealership BUT they sure treat me like I did! EXCELLENT service all around from checking in to determining & fixing any problems I may have. I've even drove there because I had a crazy dashboard question and was in/out within minutes with my answer!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/22/2022 05:20 AM

Thank you !!!!!!!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
BP
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Brian P.
Williamsburg, VA
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Service visit
Fast service. Very professional.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/15/2022 05:18 AM

Thanks for understanding the construction!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
LB
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Louelyn B.
Williamsburg, VA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Its great as always
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/15/2022 05:19 AM

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
WA
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Winser A.
Hampton, VA
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Top Notch Service
Very professional and very timely.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/15/2022 05:19 AM

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
DW
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Demitre W.
Newport News, VA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very thankful
Noticed my engine light was on called my service manager Jeffery. He got me in the same the and was able to get my car repaired. Without having to wait until the next day. Very thankful for how everything went that day.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/15/2022 05:20 AM

Thank you so much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
VH
gravatar
Valorie H.
Newport News, VA
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wonderful and timely
The service I received was superior as usually.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/09/2022 07:02 AM

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer
Hayes, VA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
Hall Hyundai has given me the best service while purchasing a new vehicle and also with the maintenance of my car.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/07/2022 05:07 AM

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer
Newport News, VA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service and staff!
Always get straightforward answers and honest recommendations on the maintenance required for my vehicle.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/07/2022 05:08 AM

Thanks for being patient with us while we make our lounge better for you.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
LR
gravatar
Larry R.
Tabb, VA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Excellent service. Attention to detail and explained what was being done. Recommendations were good and not aggressive sales.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 03/07/2022 05:09 AM

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
TC
gravatar
Tina C.
Hayes, VA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
I have always gotten great service ! At my last visit I was close to inspection (wasn't even on my radar) time. They brought it to my attention to save me a trip back In a few weeks. Which I greatly appreciate!!
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/28/2022 05:01 AM

Thank you very much!

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
Verified Customer
Yorktown, VA
2014 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/24/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Problems with service visit
I have communicated with Derrick Phillips the issues and problems I experienced. As of the time of my responding to this survey, I have not heard back from him.
DERRICK A P., Service Director from Hall Hyundai Newport News responded on 02/28/2022 04:59 AM

Thanks for your email - I have not had a reply to my last email. Please check your inbox or junk folder.

Derrick Phillips
Service Manager
Hall Hyundai Newport News
757-243-2000
derrick.phillips@hallauto.com
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