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SureCritic / Hyundai Dealer / Harbor Hyundai
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Harbor Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,870 Reviews)
80
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Score Details

5 stars
82%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
83
Total ReScores™
4.4
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

Harbor Hyundai is the newest addition to the Harbor Automotive family. Located in Long Beach, CA it is centrally located from Los Angeles, the South Bay, or Orange County. With over 8 ½ acres of new, used, and certified pre-owned vehicles, we can provide a vehicle for everyone’s needs. At Harbor we maintain some of the highest Harbor Hyundai is the newest addition to the Harbor Automotive family. Located in Long Beach, CA it is centrally located from Los Angeles, the South Bay, or Orange County. With over 8 ½ acres of new, used, and certified pre-owned vehicles, we can provide a vehicle for everyone’s needs. At Harbor we maintain some of the highest satisfaction scores in the district and strive to provide only the best in customer service. We believe in a non hassle approach and help to provide answers to your questions whether you’re purchasing a brand new Genesis or coming in for your routine maintenance. We look forward to welcoming you to Harbor Hyundai, “A New Generation of Value.” ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(866) 967-2242
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (Us & Canada)
3720 Cherry Ave Long Beach, CA 90807
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,870 Reviews)
Write a Review
Recent Reviews
TZ
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Todd Z.
Grand Prairie, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2024
0
Category: Service
Unethical dealer fees
I used the Sam's Truecar site and found a used 21' Santa Fe at Harbor Hyundai that came back with an offer of $22,412 including taxes and fees. I wanted to make sure there were no extras, even though they are supposed to be disclosed on Sam's Truecar. I emailed the salesman what my offer from Truecar was, and asked if there were any dealer adds, clear coat, or protection packages. He emailed me back the following, "We do have dealer installed anti-theft, Permaplate Paint and Interior Protection, 3M door edge and door handle cup protective coverings and lifetime battery ($4496)." $4496 in dealer adds, and this is supposed to be a reputable dealer. I explained that Truecar doesn't show any of these bogus fees. This was his response, "I'll take your concern to our management team. If you do not see value in protecting a vehicle you would be purchasing, then I can understand, but none of the protections we offer are bogus, they are items that many of our clients see the value in protecting the vehicle and prevent theft loss." Are you kidding me with that garbage, $4496. If they were honest, wouldn't they offer these packages as optional. Of course not, they want to trick unaware car buyers, one of which could be your grandmother. Ask them to verify their cost on these add ons. Completely unethical, stay far, far away from this dealership.
TZ
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Todd Z.
Grand Prairie, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2024
0
Category: Service
Unethical dealer fees
Used Truecar and found a used 21' Santa Fe that came back with an offer of $22,412 including taxes and fees. I emailed the salesman what my offer from Truecar was, and asked if there were any dealer adds, clear coat, or protection packages. He emailed me back the following, "We do have dealer installed anti-theft, Permaplate Paint and Interior Protection, 3M door edge and door handle cup protective coverings and lifetime battery ($4496)." $4496 in dealer adds, and this is supposed to be a reputable dealer. I explained that Truecar doesn't show any of these bogus fees. This was his response, "I'll take your concern to our management team. If you do not see value in protecting a vehicle you would be purchasing, then I can understand, but none of the protections we offer are bogus, they are items that many of our clients see the value in protecting the vehicle and prevent theft loss." Are you kidding me with that garbage, $4496. Completely unethical, stay far, far away from this dealership.
MB
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Malachi b.
Downey, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2022
10
Category: Service
engine monitoring
i took my 2020 hyundai elandra to haybor hyundai where they preform a recall service for engine monitoring and they done a great job special thanks to service advisor andres aguilar well done.
MB
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Malachi b.
Downey, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2022
10
Category: Service
bearing replacement
i took my 2020 hyundai elandra to harbor hyundai on 03/14/2022 where they did bearing assy on steering column and they done a great job very nice staff special thanks to service advisor andres aguilar
CW
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Chris W.
Rosemead, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/06/2022
0
Category: Service
Scammer
They are literally a scammer. Personally don’t recommend wasting your time here!
MB
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Malachi B.
Downey, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/21/2022
1
Category: Service
service repair
on 1/1/2022 i took my car 2020 hyundai elandra in for a 4 wheel alignment, the service advisor was very unprofessional the words that came from him a jorge martinez sould racsist their charge 135 for alignment, and the tech eric murillo quotes on paer they preform alignment and multi point inspection i drop off car at 12,30pm and all that was said been done before 1pm i dont see how, seem they mess with something other than just doing alignment that cause other thing to actup and the alignment is still not repair i went their because it pull to the right and on my way home it still done the same thing, and the power door lock started makeing noises which it was not doing before they work on alignment, i call and still recieve racsist words i didnot go back
AD
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Anthony D.
Lakewood, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Dealership
My service advisor Scott always remembers the issues I have experienced in the past. You don't feel like just another number. They also don't suggest unnecessary repairs and if repairs are suggested, he explains it completely. The urgency, what else might be effected by not preforming the repair based on length of time before doing the repair.
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/26/2021 02:27 PM

Thank you for taking the time to leave a review about your service experience. We appreciate
your business and look forward to keeping your trust and confidence for maintaining your vehicle.


Jessica Renteria
Service Relationship Representative
562-753-0179
jrenteria@harbor-hyundai.com
Verified Customer
Long Beach, CA
2021 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
very nice.
Andre was friendly, courteous, and helpful. My car was serviced to my satisfaction and in a timely manner.
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/26/2021 02:27 PM

Thank you for taking the time to leave a review about your service experience. We appreciate
your business and look forward to keeping your trust and confidence for maintaining your vehicle.


Jessica Renteria
Service Relationship Representative
562-753-0179
jrenteria@harbor-hyundai.com
Verified Customer
San Pedro, CA
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Amazing Staff
Harbor Hyundai took care of everything. They did an amazing job fixing an issue with my vehicle.

I will definitely go back.
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/26/2021 02:26 PM

Thank you for taking the time to leave a review about your service experience. We appreciate
your business and look forward to keeping your trust and confidence for maintaining your vehicle.


Jessica Renteria
Service Relationship Representative
562-753-0179
jrenteria@harbor-hyundai.com
FO
gravatar
Fernando O.
Downey, CA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
Very good service and customer support
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/16/2021 09:54 AM

Fernando,

Thank you for taking the time to leave a review about your service experience. We appreciate
your business and look forward to keeping your trust and confidence for maintaining your vehicle.


Jessica Renteria
Service Relationship Representative
562-753-0179
jrenteria@harbor-hyundai.com
JW
gravatar
James W.
Torrance, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Scott did a fantastic job of staying on the situation
And the mechanics have it purring again
Thank you
Mike
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/09/2021 08:16 AM

Thank you for taking the time to leave a review about your service experience. We appreciate
your business and look forward to keeping your trust and confidence for maintaining your vehicle.


Jessica Renteria
Service Relationship Representative
562-753-0179
jrenteria@harbor-hyundai.com
AK
gravatar
Andy K.
Long Beach, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good experience.
Love the service.
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/04/2021 03:55 PM

Thank you for taking the time to leave a review about your service experience. We appreciate
your business and look forward to keeping your trust and confidence for maintaining your vehicle.


Jessica Renteria
Service Relationship Representative
562-753-0179
jrenteria@harbor-hyundai.com
MG
gravatar
Marty G.
Long Beach, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
quick service
good service
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 11/03/2021 08:09 AM

Thank you for taking the time to leave a review about your service experience. We appreciate
your business and look forward to keeping your trust and confidence for maintaining your vehicle.


Jessica Renteria
Service Relationship Representative
562-753-0179
jrenteria@harbor-hyundai.com
JS
gravatar
Jeffrey S.
Pomona, CA
2016 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Scott is the greatest service representative around he gets the job done.
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 10/25/2021 03:20 PM

Thank you for taking the time to leave a review about your service experience. We appreciate
your business and look forward to keeping your trust and confidence for maintaining your vehicle.


Jessica Renteria
Service Relationship Representative
562-753-0179
jrenteria@harbor-hyundai.com
NV
gravatar
Norma V.
Hesperia, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Scott and the rest of the staff at harbor Hyundai are great.
JESSICA R., Service Relationship Representative from Harbor Hyundai responded on 10/20/2021 01:32 PM

Thank you for taking the time to leave a review about your service experience. We appreciate
your business and look forward to keeping your trust and confidence for maintaining your vehicle.


Jessica Renteria
Service Relationship Representative
562-753-0179
jrenteria@harbor-hyundai.com
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