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Horne Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,851 Reviews)
74
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
156
Total ReScores
4.9
ReScore Average
74
Net Promoter Score ®

Business Details

About

Horne Hyundai is located just off Highway 60 in Apache Junction, AZ. We have been serving Mesa, Scottsdale, Tempe, and Phoenix customers since 1991! Come see us today and see what we can do for you. Horne Hyundai is located just off Highway 60 in Apache Junction, AZ. We have been serving Mesa, Scottsdale, Tempe, and Phoenix customers since 1991! Come see us today and see what we can do for you.

Categories
Hyundai Dealer, Auto Repair, Transmission Repair
Contact
(480) 474-3100

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 2:00 PM
Sun
closed
* Arizona
1360 E. Auto Center Drive Apache Junction, AZ 85119
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,851 Reviews)

KM
gravatar
Kenneth M.
Mesa, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2024
0
Category: Service
Poor Customer Service at Horne Hyundai
Regarding the Horne Hyundai dealer in Apache Junction Arizona: I made an appointment (three weeks in advance) for the recall on my Hyundai 2012 Elantra ABS system. The service group in this dealership was a fiasco. After waiting for my car for an hour, the service advisor told me that they don't have the part and needs to be ordered. He also said "don't blame us blame Hyundai". I said aren't we standing in the Hyundai Service Department? I also told him I didn't want a multi point inspection and he did it anyway. The ironic part about that is I just had my spark plugs changed and my transmission oil changed and they told me in the inspection report that those two items were recommended to be changed but with a big fat Hyundai price tag attached.

I was totally pissed and this was a huge waste of my time. Question, Why didn't the service advisor "Steve" call me if the part wasn't here? I highly don't recommended this dealership, specifically the service department.
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