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SureCritic / Hyundai Dealer / Hyundai of Keene
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Hyundai of Keene

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,010 Reviews)
76
Write a Review
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Score Details

5 stars
84%
4 stars
9%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
32
Total ReScores™
4.4
ReScore™ Average
76
Net Promoter Score ®

Business Details

About

Hyundai of Keene is located in Keene, NH, and proudly serves the Keene, Swanzey, Peterborough, Nashua, Concord, and Manchester New Hampshire areas. We are also convenient for Vermont and Massachusetts. Our state of the art service center is filled with certified Hyundai technicians to help you with all of your repair and maintenance Hyundai of Keene is located in Keene, NH, and proudly serves the Keene, Swanzey, Peterborough, Nashua, Concord, and Manchester New Hampshire areas. We are also convenient for Vermont and Massachusetts. Our state of the art service center is filled with certified Hyundai technicians to help you with all of your repair and maintenance needs. Call us today to schedule an appointment! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(603) 354-5060
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
14 Production Avenue Keene, NH 03431
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,010 Reviews)
Write a Review
Recent Reviews
KB
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Karisa B.
Keene, NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2025
10
Category: Service
Great customer service!
Dave provided awesome customer service and listened to everything I wanted in a car and showed me options! I am highly satisfied with my purchase :)
BA
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Bailey A.
Frostburg, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2024
10
Category: Service
Yuri and Zachary Excellent!
I had an absolutely exceptional experience with my sales advisor, Yuri, at Hyundai of Keene! The 8-hour drive was beyond worth it, primarily because Hyundai of Keene offers a lifetime powertrain warranty—something incredibly important to me that no local dealers could match. Additionally, no local dealers had the exact exterior or interior colors I wanted for the 2025 Hyundai Tucson Limited. Yuri went above and beyond with his outstanding knowledge, professionalism, and dedication, ensuring I got the perfect model with the colors I desired and AWD. Even when I noticed a few minor sticker blemishes from shipping, Yuri immediately took action, personally taking the vehicle to be re-detailed to perfection to make sure I was 100% satisfied. His attention to detail and genuine commitment to customer satisfaction were truly impressive. If you’re looking for a dealership that truly values its customers and offers unbeatable benefits, I highly recommend Hyundai of Keene. I’m thrilled with my new Tucson and couldn’t be happier with the decision to make the long drive—it was absolutely worth it for the lifetime warranty and the exact vehicle I wanted!
MM
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Michael M.
Peterborough, NH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2024
9
Category: Service
Great service experience as long as you schedule via phone
I'm very happy with my service I've received at Hyundai of Keene for my 2020 Kona. With one important caveat: skip everything about the web site and online experience. The only useful and reliable thing about the web site is that it includes the phone number to call the service department. Everything about the web site is comically bad and trying to use it to schedule service will absolutely provide you with poor experience. Do yourself a favor and pick up the phone and call.
AL
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alton l.
Jamaica, VT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2022
10
Category: Service
Buying a new car
I just bought a new to me, 2016 Subaru which I love. Zach, Joe, and Will made it painless, and my friend Rylee helped made it a great day, and I made it to work on time, haha thanks again guys!!!!!!!!
RM
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Rochelle M.
Chesterfield, NH
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Love my Tucson
I have been a customer for 20 years- having had a Santa Fe for 10 years and now my Tucson for 10 years. I love the location of the garage, I just have consistently good experience. I appreciated the oil change, tire rotation and new air filter with the inspection - set to go another many miles!
MARY G. from Hyundai of Keene responded on 03/28/2022 04:08 AM

thank you!~!!

WS
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William S.
Keene, NH
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Major Engine Repair/Replacement
Had a significant on-going engine problem that finally resulted in a major engine repair/replacement. The warranty was honored and the work was done free of charge. I was kept up to date with the process (e.g., waiting for parts to arrive, etc.). The only issue was an appointment/scheduling snafu at the beginning of the process. This was due to a snow storm affecting other scheduled service appointments prior to mine. Customer service was great from start to finish, including follow-up.
MARY G. from Hyundai of Keene responded on 03/24/2022 04:14 AM

thank you

Verified Customer
Baldwinville, MA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
Complimentary service is great, easy hassle free appointment.
MARY G. from Hyundai of Keene responded on 03/21/2022 04:26 AM

THANK YOU

DA
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Donna A.
Bellows Falls, VT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
My car had an oil change today and tire rotation and alignment and engine filter replaced.
My original appointment today was for just an oil change. When they did their inspection of other areas of my Santa Fe, they found I am starting to get tire wear. They suggested I rotate and align the tires to avoid any more tire wear. Also my engine filter was in need of being changed. I had them do the work at the same time when changing my oil. Now my car is all set. I have always had great luck here at Hyundai Of Keene. The whole staff is extremely helpful and friendly. I highly recommend this dealership to anyone who is looking for a reliable used vehicle or buy new. My 2017 Santa Fe Sport is my first Hyundai and I absolutely love it!
MARY G. from Hyundai of Keene responded on 03/11/2022 11:26 AM

THANK YOU!!

MM
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Mark M.
Brattleboro, VT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Always great customer service
This is our third Hyundai…great cars and a really great dealership. Customer service is outstanding as is the work from the service department.
MARY G. from Hyundai of Keene responded on 03/09/2022 04:01 AM

thank you!

Verified Customer
Toledo, OH
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional customer service
Customer service and turn around time was exceptional especially on a Saturday in the middle of a snow storm. I am a traveling nurse in a new area and having transportation to and from my employer is of the utmost importance. Thank you for understanding and getting me back on the road
MARY G. from Hyundai of Keene responded on 03/05/2022 07:24 AM

you are most welcome!  and thank you very much for your kind words... Please stay safe and don't hesitate to call if I can ever be of any assistance.

VS
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Victor S.
Newport, NH
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Courteous and very professional
Very Friendly, professional staff that will make you feel great, even before you reach the dealer. I had to change my appointment because of the weather and without hesitation took care of me right away.
MARY G. from Hyundai of Keene responded on 02/01/2022 11:05 AM

THANK YOU!

SC
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Suzanne C.
Winchendon, MA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Getting out of my lease.
I have a family member that has cancer and I will need to go over my allotted miles. The employees and manager at Hyundai of Keene were very understanding and compassionate. They helped me get out of my lease and purchase my car. Thank you Hyundai of Keene!!!!!
MARY G. from Hyundai of Keene responded on 01/24/2022 04:14 AM

Suzanne, we are so very glad things worked out for you! Please remember we are here for you...

WD
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William D.
Keene, NH
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
My experience was terrific your dealership does a great job so keep it up
I could not find anything wrong with the work you had done so that’s why I gave you the ratings I gave you y’all did a good job keep up the good work it’s all I can say
MARY G. from Hyundai of Keene responded on 01/22/2022 04:17 AM

thank you!

KM
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Kathleen M.
Hinsdale, NH
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Excellent service and staff
MARY G. from Hyundai of Keene responded on 01/15/2022 03:44 AM

Kathleen, thank you very much for taking the time to complete the survey! Your opinion means a lot to us and we appreciate both your time and your business!

EP
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Elizabeth P.
West Dover, VT
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Staff Makes The Difference!
They are honest and work to make you feel confident they have your best interest in mind!
MARY G. from Hyundai of Keene responded on 01/04/2022 12:34 PM

thank you!!!

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