Come visit Keyes Hyundai of Van Nuys under new ownership. We have a fully trained and professional staff to take care of all your auto needs. Make an appointment today and come see us. Come visit Keyes Hyundai of Van Nuys under new ownership. We have a fully trained and professional staff to take care of all your auto needs. Make an appointment today and come see us.
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How the numbers worked was I was suppose to get the car for 41k with my RYR program which gave me 9.5k. This totalling up to around 550 monthly based on what I was told to by my salesman. I was completely okay with this and was happy. Until the Finance Manager, Fred Amilee, comes along and shows me two total contracts. The first one shows that my monthly payment would be 656 as he put all my discounts and rebates on one line as rebates. Although different from what my salesman quote was, he said that it does not include RYR program which is generally the right cost. I signed it and was okay with it.
BUT apparently, he made a "mistake." He does not tell me that mistake and gives me a second contract says that my cost instead would be 621 monthly. I reiterated to him "Is this my monthly payment without replace your ride." A normal person would say yes or no right? Instead he says "yes but replace your ride would come in later" and more long winded explanations that did not answer my questions. I asked him multiple times but he says the exact same thing. He makes no effort to understand you even with the most basic instructions. I already knew RYR would come in later so I assume he was just reminding me so I signed. I left mistakenly happy and gave me aflash drive with my contract despite me asking multiple times for a paper copy as I did not have a computer at hand. He said they don't have paper copies which is ridiculous I never seen an establishment not have paper copies.
I go home right away and checked it and it was the number of the first contract (656) not the second contract (621). Apparently he made another "mistake" and gave me the wrong contract and later sent me the second contract with replace your ride instead. I was very confused and called him again asking " hey I thought RYR comes in later why is it in my contract". He said that it was for the RYR Agent so they know it has RYR. I said sure and two weeks later I got a notification that my monthly payments were 765. I was so confused so I called him everyday for a week and apparently he was out of the office for THE ENTIRE WEEK.
I later had to wait and confront him and he pulled out the most condescending and kindergarten arguments. I asked him why is it that high (765) when I asked you my monthly payment without RYR is 621. He said that no this is what we discussed. I told him that my salesman said this amount, how is it not reflected anymore. He said its because he made a mistake which he did not add in the RYR on the first contract so he took out 7.5k out of the rebate discount and put down RYR as its own discount meaning instead of my 12.5k discount that I originally discussed with my salesman is now instead a 5k discount meaning I would have to pay 7500 MORE than what was promised from my salesman. I told him how that makes no sense, RYR is 9.5k when the rebate you took off was 7.5k. He said ... "people make mistakes,” “I’ve done this for a long time I know what I am doing," and “You come back confused when you told me that you understood”. CLEARLY THERE IS A MISUNDERSTANDING, that is why I came back. He did this knowing that I am low income and inexperienced. I have not paid a single monthly payment yet and I even offered to ask my salesman to help me but he said even if my salesman confirms it is wrong he would not fix it. I will never buy a car from Hyundai let alone Keyes Hyundai again.
Also Fred every time I message and call Fred Amilee he always takes one or two weeks to respond back despite me calling him the day before. He gives me times he will come back and talk to me but never holds up on his end and double or triple the amount of time it takes. Because he is so slow and inconsiderate to my positon I missed out on a rebate I could have applied for which was another 6.5k that ended in November. Awful place if not just Fred.