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Lee Johnson Auto Family

Average Score
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(132 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our father continued this philosophy and passed it down to us.
We would like to invite you to come in and see for yourself that there is an easier way to buy and service your car or truck and still be treated with Trust, Respect, and Honesty. We call it the LJ WAY. Thank you for considering us and we hope to see you soon.
-Tod and Brett Johnson
...more

Categories
New Car Dealer, Used Car Dealer
Contact
(425) 827-0521
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
11845 NE 85th St Kirkland, WA 98033

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our father continued this philosophy and passed it down to us.
We would like to invite you to come in and see for yourself that there is an easier way to buy and service your car or truck and still be treated with Trust, Respect, and Honesty. We call it the LJ WAY. Thank you for considering us and we hope to see you soon.
-Tod and Brett Johnson
...more

Categories
New Car Dealer, Used Car Dealer
Contact
(425) 827-0521
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
11845 NE 85th St Kirkland, WA 98033

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our Trust, respect, and honesty; these are not just words to our family, they are the cornerstones of our lives and our family business. When our grandfather started selling and servicing cars and trucks 79 years ago, he knew that if he exceeded the customers’ expectations they would more than likely be his customers again, and again. Our father continued this philosophy and passed it down to us.
We would like to invite you to come in and see for yourself that there is an easier way to buy and service your car or truck and still be treated with Trust, Respect, and Honesty. We call it the LJ WAY. Thank you for considering us and we hope to see you soon.
-Tod and Brett Johnson
...more

Categories
New Car Dealer, Used Car Dealer
Contact
(425) 827-0521
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
11845 NE 85th St Kirkland, WA 98033
All Departments' Reviews
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(132 Reviews)

MJ
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Mary Kay J.
Kirkland, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/14/2022
0
Category: Service
No loaner? no rental car reimbursement?
My granddaughter had her very-recently-purchased KIA (with warranty) towed to Lee Johnson in Kirkland over two weeks ago. It is still in the shop waiting for a diagnostic; no idea when it will actually be serviced. They informed us that they had no loaners available and that they do not reimburse for rentals. My charges through the rental company are approx $1000 at this point and I still do not have a date as to when the car will be worked on.
What an irritation when I'm hold and I hear their advertisement "we have the best service.....:" Very emphatically, I say NO THEY DON'T.

DS
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David S.
Bothell, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2021
0
Category: Service
Pass on the car wash membership
Pass on the car wash membership. For a monthly charge of $20 you can use the automatic car wash, it does a "fine" job, not great, but good enough. The problem is, it seems as it's "closed for repair" as often as it's open, add that to the limited published hours and the manager who provided no customer service, it is not a good value.

KL
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KARLA L.
Redmond, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2020
WORST SERVICE EXPERIENCE EVER
In this pandemic situation and with us not able to work due to COVID-19 we took our Chevy for a mechanical problem. Considering that this truck was still under warranty.
Kyle called us later the day to let us know that our warranty company will cover this and that we only have to pay a deductible. We said great let’s get it done. Turns on that they also did all this maintenance without my approval and charge an extra thousand dollars. I mean come on! who change wipers in a dealer service department, we all know we can get those wiper for less at Costco. I guess is my word against Kyle’s word. Very bad experience I wish people at Lee’s Chevrolet were honest and tell you exactly what costumer will end it paying. DO NOT WORK WITH KILYE not very honest man plus a lier. Definitely not taking my truck back there anymore. Don’t even bother to speak with Jeff (manager) same as Kylie or worst type of person, I believe business have manager and supervisor to try to solve problem not to make them worst Jeff not even tried, very poor costumer service skills.
Not Recommended

TB
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Tim B.
Bismarck, ND
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2018
Mechanical Problems
I purchased a vehicle in Spring 2018. They assured me the vehicle went thru the shop and did not have any issues. After I purchased the vehicle and drove a few miles I noticed the rear engine oil seal was leaking and the front radiator seal was leaking. I called and they reviewed their inspection report which indicated no problems. Beware of buying a car here.
Not Recommended

JG
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Jason G.
Bothell, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2018
POOR CUSTOMER SERVICE
Lee Johnson Kia customer service has been anything but accommodating to me. I moved to Washington from out of state a little over a year ago. Prior to moving, I had leased a Kia Sorrento from my home state. Upon moving, I have been exclusively going to Lee Johnson for routine maintenance without issue. However, recently, when I tried to schedule service for a warranty issue, I was told that there was NO way that I could receive a loaner car because I didn't purchase the car from Lee Johnson. That is a little impossible to do since I lived in another state when I leased the car... I went on to explain that I leased the car in another state prior to moving and that the issue was going to be covered by the warranty (and billed to the corporation). The service advisor and manager proceeded to tell me that they offer a customer shuttle. So, I agreed to take the shuttle to my office located in Downtown Seattle. The service employees told me that they could not accommodate a shuttle longer than 10 miles. I then asked to bring in the car in the late afternoon (after work) or on the weekend and I was told that no one is available at those times. Finally, I asked them what my options are. They said my option was to bring in the car during working hours (take a day off) and wait for the car to be finished or rent a car at my own expense. Why would I pay to rent a car when my issue is being caused by Kia???

In short, I will be taking my business elsewhere. After talking with the Lee Johnson employees for over 30 minutes, I called Chuck Olson Kia. They were more than happy to accommodate me with a loaner car so that I can get to work while the service technicians fix my car. I will be having my car serviced at Chuck Olson from now on. Plus, when it comes time to lease another $40,000 Sorrento (January 2019), I will be going to ANY dealership except Lee Johnson.
Not Recommended

KZ
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Krissie Z.
Renton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2017
Brian Walters and Kenny Rogers
My friend brought me and and introduced me to Brian. Very friendly guy. I got an awesome deal on an awesome car! And Kenny was great to do financing with!
Recommended

MM
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Maureen M.
Gig Harbor, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/29/2017
Sales
Had horrible experience with sales department. Will never return.
Not Recommended

RP
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Robin P.
Kirkland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
2018 Kia Soul Purchase
First rate facility, people, and or course competitive vehicle prices. Service is outstanding and location is easy to get to which is a big plus in and around Seattle.
Recommended

DW
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Deb W.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2017
Best Price and Customer Service
Lee Johnson Kia in Kirkland hit a home run! From my first phone call, to my In-store experience it was quick and easy. I got a super deal that other dealerships couldn’t match. The service was the best I’ve experienced buying or leasing a car!
Recommended

JL
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Jen L.
Bothell, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/12/2017
Not to mention
My Suburban was in your shop for Seven days.
Not Recommended

VN
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Vivek N.
Kirkland, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/08/2017
Poor overall experience
I took my new CX9 for the first service (oil change only). In few days, i noticed lot of oil on my garage floor. Took the car back to service and they confirmed that i lost 1-2 qts of oil due to some poor quality job. I have been since trying to contact service manager/customer service to register my concerns, but no one has called me back (its been 3 weeks now). May be they have high rates of customer issues or this is the standard.
Not Recommended

PG
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Pat G.
Bellevue, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2017
30 day check up. You know
I was treated very well, every thing was done that needed to be done in a timely Manet.
Recommended

MB
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Michael B.
Kent, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2017
Great Experince
Alfredo Corpuz helped me and I love the car and the deal.
Recommended

SL
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Steven L.
Seattle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2017
Making it right
Bought a new car from them (my second, and they service yet another one). This time we had a small problem with the vehicle, and they worked out a resolution and then went out of their way to implement that resolution. So I'm very satisfied with their approach.
Recommended

SL
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Steven L.
Seattle, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/22/2017
They ripped me off and refuse to take responsibility
I paid $1450 for a feature on a new Kia Niro that doesn't work. They don't care, aren't interested in negotiating a settlement, and don't return emails in a timely fashion. This was the second car I bought from them... and obviously the last.
Not Recommended
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