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Lexus of Tacoma at Fife

Average Score
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
3.2
(26 Reviews)
-50
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About

Lexus of Tacoma at Fife wants to provide you with a world-class ownership experience. We are committed to providing a experience that keeps you coming back and as easy and enjoyable as possible. Lexus of Tacoma at Fife wants to provide you with a world-class ownership experience. We are committed to providing a experience that keeps you coming back and as easy and enjoyable as possible.

Categories
New Car Dealer
Contact
(253) 922-7100
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1708 40th Ave Ct. E. Fife, WA 98424

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-50
Net Promoter Score ®

Business Details

About

Lexus of Tacoma at Fife wants to provide you with a world-class ownership experience. We are committed to providing a experience that keeps you coming back and as easy and enjoyable as possible. Lexus of Tacoma at Fife wants to provide you with a world-class ownership experience. We are committed to providing a experience that keeps you coming back and as easy and enjoyable as possible.

Categories
New Car Dealer
Contact
(253) 922-7100
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1708 40th Ave Ct. E. Fife, WA 98424

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-50
Net Promoter Score ®

Business Details

About

Lexus of Tacoma at Fife wants to provide you with a world-class ownership experience. We are committed to providing a experience that keeps you coming back and as easy and enjoyable as possible. Lexus of Tacoma at Fife wants to provide you with a world-class ownership experience. We are committed to providing a experience that keeps you coming back and as easy and enjoyable as possible.

Categories
New Car Dealer
Contact
(253) 922-7100
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1708 40th Ave Ct. E. Fife, WA 98424
All Departments' Reviews
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
3.2
(26 Reviews)

AS
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Adam S.
Black Diamond, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2024
0
Category: Sales
Horrible Dealership
BUYER BEWARE! Just scroll down and you will see all the negative reviews. This place is a complete joke establishment. Simply put horrible. Most unprofessional dealership I have ever experienced. Salesman Nick Dang had zero knowledge of the vehicle he was selling. Had us confused with another buyer. Thank God the true colors showed during our last visit. Not sure why anyone would want to buy from this place. Owner should be ashamed! Owner condones this type of at atmosphere lack of knowledge and unprofessionalism. Not worth the time or energy.

SB
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Sean B.
Beaverton, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/10/2024
0
Category: Sales
Deceiving sales team
Our experience with Lexus of Tacoma was truly shocking and left us feeling extremely disappointed. We were completely taken aback by their deceptive practices when they presented the 2021 Lexus IS 350 to us in a filthy state. It was disheartening to discover that they had intentionally concealed the touch-up paint on the rear door panel, a noticeable dent in the trunk, an unsightly curb rush on the right front wheel, and various scratches on the interior panels. Upon closer inspection, we realized just how misleading their presentation had been.

To make matters worse, the dealership didn't even bother to wash the car or address any of these issues until after we had already signed the sales contract. It was only when they finally brought the car to us washed and in daylight that we noticed the damaged rim and dent. It took us a few days to spot the touch-up paint on the door panel, which only added to our disappointment.

Furthermore, Christopher Roberts had assured us that the car had the Dynamic Handling package, but it turned out that the car did not have that package at all. This misinformation from the salesperson further added to our frustration and dissatisfaction with the whole experience.

SB
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Sean B.
Beaverton, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/08/2024
0
Category: Sales
Our Experience at Lexus of Tacoma experience
The experience my wife and I had with Lexus of Tacoma left us completely shocked and disappointed. We were absolutely taken aback by their deceptive practices when they presented the 2021 Lexus IS 350 to us in a filthy state. It was truly disheartening to discover that they had deliberately concealed the touch-up paint on the rear door panel, a noticeable dent in the trunk, an unsightly curb rush on the right front wheel, and various scratches on the interior panels. It was only after a closer inspection that we realized how misleading their presentation had been.

What made the situation even more frustrating was the fact that they didn't bother to wash the car or address any of these issues until after we had already signed the sales contract. It was only when they finally brought the car to us washed, and with some day light reflection, that we noticed the damaged rim and dent. It took a few days for us to spot the touch-up paint on the door panel, which further added to our disappointment.

TK
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Thomas K.
Puyallup, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2022
9
Category: Sales
Good experience
I bought a RX on Feb 22. Overall, great experience of sales agent who is knowledgeable, professional and kind.

The facility inside the dealership is amazing with all complementary beverages and snacks.

But the receptionist lady was helpful when I arrived at dealership. Didn't greet nor even ask whom I was looking for. Just staring at me which was embarrassing. .

Other than that, a great experience.

JM
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John M.
Gig Harbor, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2021
Misleading Diagnosis of Problem with Sun Roof
I just took my wife's car in for routine service with a couple of issues. One issue that it had was the sun roof not closing properly. I told them that I thought it needed re-calibration. When the car was finished its service, the service manager told me that the sun roof switch was bad and that the switch was part of the upper console and the whole upper console would have to be replaced for $2000. Since the car, an RX400h, has almost 200,000 miles on it, he did not think I would want to replace the console and said that the technician had managed to get the roof closed and the switch should not be touched. I found there is a switch calibration procedure on the internet and calibrated the switch myself. It is a simple procedure. It now works perfectly. That incident just put an element of distrust in my mind concerning their service.

The service has generally been very good at Lexus of Tacoma, but I was very disappointed that they did not know the car better. It has had routine service there since we bought it new in 2005. There have been no major issues with it and we just bought another new RX450h.
Recommended

DM
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Derek M.
Buckley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Excellent service! Exceeded my expectations.
Cole my service advisor did a great job! He kept me informed and was very courteous. I was greeted by all the staff as I waited for my car to finish. Nice facility and amenities. Great value and service!! Would highly recommend.
Recommended

MP
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Marla P.
Shelton, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020
Purchased Pre-owned
This was one of the most pleasant experiences i ever had when purchasing a vehicle. Our salesperson, David, was waiting for us with the vehicle upfront for inspection. He was courteous, and knowledgeable regarding the vehicle. No pressure and was able to answer all questions even though the vehicle was not a Lexus. Paperwork was a breeze and Amy, the financial manager, was not only polite, but ready for us with required paperwork all completed. I wish all vehicle sales went this smoothly. GREAT JOB David and Amy!
Recommended

GK
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Geralyn K.
Belfair, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
Excellent service; not “pushy”
Nick was the salesman that I dealt with; he was courteous & professional. I’ve owned several Lexus’ over the years & feel that Lexus has built its reputation on exceptional service. Having said that, I had a very disappointing experience @ Bellevue Lexus some years ago which is why I came to Tacoma & was not disappointed.
Recommended

GR
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G R.
Seattle, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/10/2020
Unpleasant
No smile w/30k service. I did call for appt however was scolded when I declined. Joe said why did you make appt. How are we supposed to know what a 30k means. I thought he was referring to my mileage which was 30k. Joe didn’t explain what the service entailed. I said I need an oil change only. Joe, you’re supposed to be the polite expert, explain what you are selling, clarify and discuss its a separate price! Don’t be rude & arrogant...you’re not that special or above people. Lexus, Shane on you for letting such untrained grumps lose to represent your company. First and last Lexus. Moved over after 4th new BMW. Is there a professional entity out there?
Not Recommended

LJ
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Lorna J.
Sammamish, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2019
Recommend Lexus of Tacoma
I found a great price for a RAV4 on Carfax at this dealership, went down and bought the car. Steve helped me and he was courteous, friendly, informative, and matter of fact. I get a great car at a great price and no run around. As a single woman I appreciated he experience and felt respected and treated as a professional. I would highly recommend shopping and buying here.
Recommended

HH
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Hal H.
Fox Island, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2017
My Lexus now runs like a sewing machine, again
Mice/Rats had gotten into the engine compartment of my RX300 and chewed the wires. The car finally started and I took it into Lexus at Tacoma at Fife after calling them and being told to bring the car in immediately. They had a NX200 loaner waiting for me and I drove it home. Middle of the next day they called and said my car was ready. It once again runs like a sewing machine. Guess I'll have to go outside and bang on the hood once in awhile now. Rodents do like a nice warm engine compartment during cold winter weather. Bah!! Humbug!!!!
Hal
Recommended

RW
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Rudy W.
Federal Way, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2016
Category: Service
Outstanding service and courtesy
Purchased a used Lexus a year later had a flat and learned no wheel lock lug, to remove the wheel, was in the vehicle Ron Stevens and the management of Lexus of Fife provided a carwash and installed 4 new locking lugs with lug lock wrench without cost. realizing no warranty on the vehicle I will always purchase my autos from this dealership. Great service, staff and of course the fine vehicles.
Recommended

CT
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Chad T.
Eatonville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2016
Category: Service
Above and Beyond
The employees are what makes a company great or terrible. Sometimes we don't always go above and beyond and a lot of it has to do with how much we are trying to juggle. I get all of my services and repairs done at Lexus of Tacoma and most of the time I get courteous service but nothing that ever stands out and once I leave I do not think about it again. For a company to have return business you want to implant that experience where they will come back again and again. I always feel awkward whenever I walk into the service department because all of the advisers are always working on their computer and never look up to acknowledge my presence. This gives you the impression you are not welcomed. Well on my last visit I worked with Anita in the service department and I must say she went above and beyond what I find to be acceptable customer service. As soon as I walked in none of the advisers even looked up to acknowledge my presence except for Anita. She walked over from the side passing two of her coworkers to acknowledge me. She called me by my first name (which makes it more personable) instead of my last name (which is more of a professional level). While she was writing up my work order the told me she was going to look for any open recalls which I appreciated her taking the time to make sure my car was in the safest driving conditions. She kept up small talk and we shared a few laughs and then told me to relax and she would take care of everything from there. Once my car was completed she went over everything with me and after a few more laughs I went on my way but this time I left with a smile. To my surprise this morning I received a follow up email from Anita wanting to know if I had any questions, concerns, or comments about my service. She just keeps going above and beyond my expectations of customer service. Way to go!!!
Recommended

RL
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Ruey-Lin L.
Port Ludlow, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2016
Category: Sales
Dependable Sales Rep & Trustworthy Dealership
Not until the next day after we drove home the 2014 Lexus ct200h F Sport, bought and paid in full from Jason Kim at the Lexus of Tacoma at Fife, did my wife discover the scratches on the rear door that she did not notice when we were at the dealership. On our way back to Fife the next day, it was a surprise to see Jason came out to the door front to greet us with a big smile when we arrived. Without making light of the scratches, Jason accepted our complaints with understanding. He explained to us that Lexus would not simply repaint the scratches because the touchup repaint would show up later and have to repaint the entire rear door at a cost between $800 to $1,000. He then proceeded to discuss with us the options for resolving the problem, including a full refund. To make the long story short, at the end we got a full refund and signed happily with Jason a two years lease for a new 2016 ct200h F Sport, identical in color and options to the one we brought back.

Lexus of Tacoma at Fife is a dealership we can trust for the reason that they could have taken, but didn't, an easy short cut to simply patch up the scratches, which were what we expected. Jason is truly a wholesome person for the reason that during the entire process he not only were cordial and pleasant but working hard to come up with a better option for us, as well as for his company, to resolve the problem at hand. We recommend, without reservation, Jason Kim as a sales rep and the Lexus dealership at Fife.
Recommended

DG
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Desirae G.
Puyallup, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2016
Category: Service
Outstanding Customer Service
Although I did not originally get my car from this dealership, I brought it in recently to get it worked on. It had been giving me problems for the past few months and they where able to get it fixed right away. Joseph the Service Consultant that helped me was courteous, explained all that needed to be done with my car, and set me up with a very nice loaner car while my car was being serviced. I'm truly amazed at how kind the entire staff is here and the pride that they seem to take in their work. I will be returning for future services all thanks to stellar team here!
Recommended

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