Reviews that include

Oil Change 89

Lia Hyundai 75

Care 47

Lia 43

Problem 40

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BP

Brandon P.

Bristol, CT

08/28/2021

1

Category: Service

Terrible Vehicle Service

I will never buy a Hyundai again! 3 weeks ago I brought my Sonata to Lia Hyundai of Hartford for a flashing check engine light. They told me the engine had to be replaced. It has been 3 weeks and the vehicle is still not complete. I was informed the first week after I called them that the engine was already ordered and at the shop. A week went by and I called again to get an update. The representative was rude and hung up before I was even done speaking. I then got a call telling me they needed another week and that they didn't start on it. Another week went by and I called again. They told me there was multiple cars in front of me and that they needed at least another week. I am very disappointed with the service. I have never heard of a place taking so long with something that was caused by manufacturer error.

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 08/29/2021 05:20 AM

Brandon,

My name is Gavin as I am the service manager for the dealership, I will reach out to you Monday (tomorrow) and discuss the process level of your vehicle. I apologize for the time frame and we will find out what the hold up is and put I plan together to get you back on the road as so as we can.
I will be in touch in the morning.
thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 08/31/2021 02:02 PM

Brandon Sir,

Thank you for working with me on getting your vehicle back on the road, please should you need anything , we are here. Please keep an eye out of the two emails for the survey links to adjust them. thanks again.

BP

Brandon P.

Bristol, CT

08/28/2021

1

Category: Service

Terrible Vehicle Service

I will never buy a Hyundai again! 3 weeks ago I brought my Sonata to Lia Hyundai of Hartford for a flashing check engine light. They told me the engine had to be replaced. It has been 3 weeks and the vehicle is still not complete. I was informed the first week after I called them that the engine was already ordered and at the shop. A week went by and I called again to get an update. The representative was rude and hung up before I was even done speaking. I then got a call telling me they needed another week and that they didn't start on it. Another week went by and I called again. They told me there was multiple cars in front of me and that they needed at least another week. I am very disappointed with the service. I have never heard of a place taking so long with something that was caused by manufacturer error.

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 08/29/2021 05:20 AM

Brandon,

My name is Gavin as I am the service manager for the dealership, I will reach out to you Monday (tomorrow) and discuss the process level of your vehicle. I apologize for the time frame and we will find out what the hold up is and put I plan together to get you back on the road as so as we can.
I will be in touch in the morning.
thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 08/31/2021 02:02 PM

Brandon Sir,

Thank you for working with me on getting your vehicle back on the road, please should you need anything , we are here. Please keep an eye out of the two emails for the survey links to adjust them. thanks again.

RS

Rogerio S.

Newington, CT

2016 Hyundai Tucson

This review violates the SureCritic Review Policy.

KS

Kimberly S.

Simsbury, CT

This review violates the SureCritic Review Policy.

LW

Lee W.

East Hartford, CT