Service Department's Reviews

4.7

(1,674 Reviews)

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Recent Reviews

Wendy P.

Meriden, CT

03/07/2024

Category: Service

Car Detail

I had concerns about the detail of my car . Hugh came to speak to me about my concerns and what could be done . He listened to me with patients and was very kind and respectful. My car was beautifully done making my costumer satisfaction experience amazing.! Hugh is an example of professionalism and should be recognized for it !!!!!!! He went above and beyond and I greatly appreciate it!!!

Ray R.

Wethersfield, CT

02/28/2024

Category: Service

Given the customer service run around

I came informed a scheduled appointment regarding a pain defect issue with my 2017 Sonata that was past its extended warranty, I was then told that there was nothing that they could do and I was reared to call Hyundai directly to see if they could do anything for me. I went home called the number and was given a case number and told to go back to the dealer so that they could review the vehicle which they never did when I was in and in order of Hyundai to make a decision the dealer would have to submit pictures of the issue along with the case number that I was given. When I called back the Lia dealer in Hartford he told me that I would have to go and get 2 estimates from a body shop in order to proceed, I was never given that instruction from the Hyundai help. This has been such a horrible customer service experience and I simply have felt I have been given the runaround for something that is a known defect with the vehicle.

T C.

Middletown, CT

12/13/2022

Category: Service

Drive right past this place

I buy and sell cars for a living and I normally charge a premium for my advice. I’ll tell you today this is a dealership that preys on the inexperience of the average car buyer. The “you have no choice” attitude of the management mixed with hidden pricing no customer treatment sets lia far back from local competition. If I were you I’d keep on driving, there’s plenty of other Hyundai dealers.

Gary F.

Bristol, CT

2022 Hyundai Kona

03/30/2022

Service Type: Repair

Verified Customer

Category: Service

Horn

Just went in to get horn replacement

Dane M. from Lia Hyundai of Hartford responded on 03/31/2022 04:43 AM

Hey Gary thank you for the 5 star review , we appreciate it!

-Dane

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/31/2022 07:08 AM

Thanks so much Gary, I am happy that we got the horn working again. Please let us know should you need us!

Chris C.

New Britain, CT

2009 Hyundai Sonata

03/29/2022

Service Type: Maintenance

Verified Customer

Category: Service

Fast and dependable oil change

The service advisor Hector was able to get me in for an oil change fairly quick. Was told 3 hours, but was able to do it within a hour or so.
I was very pleased on how quick the service was done.
Apparently my appointment was not in there system after making it online a week prior, but Hector was able to get me in knowing they only had 3 technicians available on a busy typical Saturday and about 40 cars scheduled.
Thanks to Hector I was able to enjoy the rest of my day.

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/31/2022 07:10 AM

Thank you very much! always great reading reviews like this!!! Happy Happy, please should you need anything we are here!

Hector M. from Lia Hyundai of Hartford responded on 03/31/2022 08:25 AM

Hello Chris, thank you for the kind words and the 5 star review. We try to accomodate our customers to the best of our abilities. I am glad you we pleased by our services provided. Please contact me directly next time for your appointment so we can make sure it gets processed through.

Hector

Charmin B.

Hartford, CT

2016 Hyundai Tucson

03/19/2022

Service Type: Repair

Verified Customer

Category: Service

Service at Lia

Lia Hydinda is an exceptional dealer when you’re looking to buy are service a car they go the last mile to make their costumers well satisfied before leaving the location.

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/22/2022 12:13 PM

Thank you so much!

Employees worked with

MATTHEW P BARTMAN

Verified Customer

Plainville, CT

2015 Hyundai Sonata

03/17/2022

Service Type: Repair

Verified Customer

Category: Service

Dane in customer service was great !

Dane in customer service car repair was great! He explained everything and no issues. Wait time was good also.

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/22/2022 12:03 PM

Thank you

Joanna N.

Springfield, MA

2021 Hyundai Santa Fe

03/13/2022

Service Type: Repair

Verified Customer

Category: Service

Amazing service

Quick and amazing service. The employees are very friendly and helpful.

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/14/2022 05:56 AM

This is great to read, Thank you.

Janice H.

Hartford, CT

2013 Hyundai Tucson

03/08/2022

Service Type: Maintenance

Verified Customer

Category: Service

A very good

The service that I received was great. I enjoy going there. Nice customer service and workers.

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/09/2022 12:13 PM

Great customers make it easy!!! Thank you so much.

Employees worked with

MATTHEW P BARTMAN

Maricelis I.

Newington, CT

2018 Hyundai Tucson

03/08/2022

Service Type: Repair

Verified Customer

Category: Service

Service

Service department did an excellent job

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/09/2022 12:14 PM

Thank you so much! Always a pleasure.

Employees worked with

MATTHEW P BARTMAN

Robert W.

South Windsor, CT

2021 Hyundai Sonata

03/07/2022

Service Type: Maintenance

Verified Customer

Category: Service

Like my N Line Sonata

I like my N Line Sonata

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/11/2022 08:34 AM

Hello Bob,
Thank you for understanding the matter we were having with obtaining your seat part but the good news is that my Parts dept. manager informed me that we just got in the correct part to perform your repairs. I will ask my advisor to reach out and set up your vehicle's visit. Thanks again for understanding.

Employees worked with

MATTHEW P BARTMAN

David R.

Chaplin, CT

2021 Hyundai Kona

02/25/2022

Service Type: Repair

Verified Customer

Category: Service

excellent service

The service provided by Lia Hyundai is exceptional highly recommended

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/28/2022 07:23 AM

Thank you, Great Customers!

Employees worked with

MATTHEW P BARTMAN

Verified Customer

Torrington, CT

2018 Hyundai Sonata

02/12/2022

Service Type: Repair

Verified Customer

Category: Service

Outstanding Service Department, Second to none!

My constant three Service Technicians at Lia Hyundai—including Service Department Manager G—provide me—always, without exception whatsoever—constant excellent car service guidance and in a continually pleasant, professional, and extremely capable manner: they are, simply, the very best automotive dealership Service Department team I have ever to be treated by in such a clearly always timely, courteous, and entirely effective manner. Please kindly consider these outstanding Service professionals—imminently—for both pay and timely, complete automobile problems-solving shop professional. Always, and in all ways.

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/14/2022 05:43 AM

Thank you for all your kind words, Great Customers make things easy for us here at the dealership.

Jeffrey P.

New Hartford, CT

2017 Hyundai Sonata

02/09/2022

Service Type: Repair

Verified Customer

Category: Service

Overcharged

Tell the truth and don’t screw people over.

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/10/2022 06:03 AM

Hello,
I am going to reach out to you by phone to discuss your visit with us. Thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/11/2022 09:29 AM

Sir ,
I can completely understand that you are busy with things, but it is very important to me that we resolve this matter.I am more than happy to use email and or this reply to communicate. I wanted to start off with an apology, as it is not our intentions to take advantage of anyone at any time. With that said Please allow me to offer an Oil change service at no charge to you to put things at easy with us. The oil additive is something that we have added to our oil change service about a year ago as we (dealer) have seen a tremendous change in engine life/longevity for the good, it also backs up with a warranty if their process is followed, Anyway please let me know if I can do anything else to resolve this matter as the star grading is very important to everyone here at the dealership and if you feel that this matter is resolved I will then ask you to consider re scoring the survey. Please let me know your thoughts. Thank you

Employees worked with

MATTHEW P BARTMAN

Verified Customer

Bolton, CT

2012 Hyundai Sonata

ReScore Review™

03/03/2022

Verified Customer

Category: Service

Made things right

The service manager reached out after I had not the best experience with the service department and offered to repair the car but I had already had it fixed so instead refunded the diagnostic charge. It’s always good to see businesses reach out to customers and make things right as well as gather information to improve how they operate.

Original Review

02/07/2022

Service Type: Repair

Category: Service

Terrible experience

Brought car in for recalls and issue with fuel light coming on and off with full tank of gas. Was told car needed a fuel pump replacement for a bad sensor. Sensor is part of the fuel pump and can’t be separated. It was also suggested that due to the milage of my car I have the transmission flushed and filter changed. I informed the service department that the milage doesn’t match the drivetrain as the motor and transmission had been replaced by Hyundai around 80,000 Miles. They should already have this information with the car history. As far as the fuel pump I was quoted $780 and change for the part and they needed payment in full to order. Then pay labor at $250 an hour when the part came in. Total was shy of $1100 for the repair. I declined the repair and took my car elsewhere. The fuel pump didn’t need replacing and the sensor slides off the fuel pump and unplugs from a harness. The part cost $28 and change and the other shops labor rate is $195. Took an hour to make the repair. Total cost was under $300 and the problem is fixed with an OEM part. Glad I went elsewhere. Being a car guy and raised around repairing vehicles I suspected that price and explanation from your dealership was very high and the pump being replaced was not necessary as it wasn’t a pump issue. I can’t imagine other customers who are not car savvy and paid the price without knowing. I won’t be referring anyone or taking my vehicle there for any repairs including recalls.

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/07/2022 01:53 PM

Hello, my name is Gavin as I am the service manager for the dealership. Please allow me to review your visit with us and I will reach out to you by phone. thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/11/2022 07:56 AM

Sir Thank you for taking the time and speaking with me, I am also happy that we could resolve this and you understanding. Please let me know should you need anything, email or phone I am here, I am also having my office mail out what we talked about. I am going to send another email with a blue box link to clink on to get to the survey and re score it for us. Thanks again

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/21/2022 08:15 AM

Hello Sir,
Just wanted to check in with you, please let me know that you received the mail sent to you and also the link to the survey. Thanks

Employees worked with

MATTHEW P BARTMAN

Displaying Review 1 - 15 of 1676 in total