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Mallett Automotive Services

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(173 Reviews)
95
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

Our team of experienced and certified mechanics is dedicated to providing exceptional customer service and ensuring that your vehicle is running at its best. Whether you need routine maintenance, such as an oil change or tire rotation, or more extensive repairs, we’ve got you covered. Mallett Automotive Services understands that your Our team of experienced and certified mechanics is dedicated to providing exceptional customer service and ensuring that your vehicle is running at its best. Whether you need routine maintenance, such as an oil change or tire rotation, or more extensive repairs, we’ve got you covered. Mallett Automotive Services understands that your vehicle is an important part of your daily life, which is why we strive to make the repair process as smooth and convenient as possible. We also provide competitive pricing, transparent estimates, and a quick turnaround time, so you can get back on the road with confidence.

Contact us today to schedule an appointment or stop by our shop to see why we’re the premier choice for auto repair in Medford, MA.
...more

Categories
Auto Repair, Tire Sales and Repair, Domestic Auto Repair
Contact
(339) 368-6711
Opening in 11 minutes
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
492 High Street Medford, MA 02155
Mallett Automotive Services' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(173 Reviews)

RC
RACHEL C.
Medford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Efficient and Easy
So rare and great to have a place pick up the phone-
This place is a local gem for us Mustang residents- they were flexible, gave me a reasonable quote within hours of dropping my car off- and got the job done well
Highly recommend

MF
MARK F.
Saugus, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
GL450
I dropped off my Mercedes GL 450 for an oil change and diagnostic and repair of a dashboard light. My vehicle was diagnosed and repaired by Monday.. I was pleasantly surprised at the price of my repair. I highly recommend this shop for your general automotive needs. And applaud them for their knowledge of high-end vehicles

Verified Customer
Medford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Good work !
Kind, courteous and most important honest. Vehicle was ready when promised and price was what was quoted.
No upsell or pressure to do more than the vehicle was in for.
Ed M. from Mallett Automotive Services responded on 12/27/2024 09:32 AM

We appreciate you taking the time to share your experience with us. Honesty truly is the best policy, and we aim to keep our prices as clear as our intentions. We believe in keeping it straightforward, unlike some car salesmen who could give a used car a run for its money with their storytelling skills. If your vehicle is ready when promised, and for the quoted price, we consider our mission accomplished! Your trust means a lot to us, and we’re here for any future needs—without the upsell shenanigans, of course.


PC
PAULA C.
Medford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
These guys are Great
Went in for, I thought, a simple replacement of Driver's Door Lock. Wouldn't open with a remote or a physical key. They diagnosed that door lock replacement would be expensive, called me to explain and gave me an estimate...ah well let's not do that. I am thankful for their honesty!
Ed M. from Mallett Automotive Services responded on 12/20/2024 09:36 AM

It's great to hear that you appreciated our honesty during your visit! Sometimes, the simplest repairs can turn into a plot twist worthy of a suspense movie. We're glad we could help you dodge any unnecessary expenses while keeping your door issue in check. If there's anything else we can do, just let us know—we’re always here for a good car chat!


BH
BARBARA H.
Medford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2024
verified customerVerified Customer
10
Very good job
Very good job done on my Honda odyssey
Ed M. from Mallett Automotive Services responded on 12/18/2024 09:33 AM

We're glad to hear you were impressed with the job done on your Honda Odyssey. It sounds like we were able to give your vehicle the special treatment it deserves. If your Odyssey starts asking for an encore, you know where to find us! Enjoy the ride!


EL
ELIZABETH L.
Medford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
The best!
These guys are the absolute best! I went in for an oil change a few months ago and they were all so kind. The owner and his son are the sweetest. Today, before crazy Thanksgiving travel, I called them in a panic because of a completely flat tire. Without hesitation, they told me to come right in. They even went to Sullivan Tire to pick up new tires for me and then install them. I cannot thank them enough for going out of their way for me! They will always have my business. Thank you all again!!
Ed M. from Mallett Automotive Services responded on 11/27/2024 09:33 AM

It sounds like our team really pulled out all the stops to save the day! We're delighted to have been able to assist when you needed us most, especially before the Thanksgiving rush—no one wants to be stranded with a flat tire when turkey is calling! We appreciate your kind words about our owner and his son; they do have a penchant for kindness that seems to be contagious. We're looking forward to continuing to be your automotive heroes whenever you need a little extra support. Safe travels and enjoy your holiday!


PO
PAULA O.
Medford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Always fast, and dependable repairs!
I recommend Mallet's to all of my friends and family. They are sincerely great mechanics, diagnostics are always spot on.
Ed M. from Mallett Automotive Services responded on 11/01/2024 09:33 AM

We appreciate your recommendation! It's fantastic to hear that our mechanics have been able to diagnose your vehicle issues accurately. We always aim to keep our friends and family—like you—on the road with confidence. We’ll keep working hard to ensure we remain the go-to choice for you and yours. Thanks for your support!


KE
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KAREN E.
Arlington, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2024
verified customerVerified Customer
10
Malletts takes great care of us and our cars
They always are looking out for our best interests, letting us know what has to be done but giving options when possible. Super fun to chat with about car issues.
Ed M. from Mallett Automotive Services responded on 10/24/2024 09:34 AM

We truly appreciate your positive feedback! It's great to hear that our team is not only looking out for your best interests but also making the sometimes daunting world of car issues a bit more enjoyable. After all, who knew discussing brake pads and oil changes could be so entertaining? We're here to keep your vehicle running smoothly while keeping things light and informative. Cheers to more fun chats in the future!


FG
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FAITH G.
Medford, MA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2024
verified customerVerified Customer
10
Great Service
The gang at Mallett Automotive Services is like visiting with family. They take the time to listen to whatever you have to say about the needs of your car. They are honest, reliable and never overcharge for work done. They are the best. Imagine that: to be able to trust a company to do excellent work with a smile and a handshake and no hidden fees. That's rare in this day of greed and dishonesty. Mallett is the place to take your car, snow blower, lawn mower. Your car and other machines will thank you for it!
Ed M. from Mallett Automotive Services responded on 08/16/2024 09:33 AM

Dear Faith,Thank you for your delightful review! It's wonderful to hear that you feel like part of the Mallett Automotive Services family. We always strive to provide attentive and honest service, and we truly appreciate your trust in us. Your kind words mean the world to us, and we're thrilled that you consider us the best choice for your automotive needs. We can't wait to welcome you and your vehicle back to the shop!Drive safely and see you soon!Best regards,Mallett Automotive Services


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2024
verified customerVerified Customer
10
The staff is great and knowledgeable so happy i found them
I’m so happy I have been a customer. So happy the are my #1 for car needs. ?
Ed M. from Mallett Automotive Services responded on 08/08/2024 09:33 AM

We are delighted to hear that we've earned your loyalty, and we're grateful for your kind words. It's our goal to be your go-to place for all your car needs, and we're thrilled to be your number one choice! We can't wait to continue to provide you with the high-quality service you've come to expect.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2024
verified customerVerified Customer
10
The team at Malletts is fabulous clean and professional
Great work
Ed M. from Mallett Automotive Services responded on 07/31/2024 09:33 AM

Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you were pleased with our service. If there's ever anything else we can do for you, don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.


JA
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JAMES A.
Medford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2024
verified customerVerified Customer
10
Great as usual
Thank you Mallet! All of y’all over there are super friendly and straightforward. Great service on the car and great customer service too
Ed M. from Mallett Automotive Services responded on 07/12/2024 11:54 AM

We're delighted to hear that you had a positive experience with us, James! Providing great service and top-notch customer care is what we're all about. We're here for you whenever you need us.


SM
STEVE M.
Medford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2024
verified customerVerified Customer
10
Service you can Trust
Mallets is a great place to get you car worked on - Service is Fast they are Friendly and always give you a fair price .
Ed M. from Mallett Automotive Services responded on 06/05/2024 09:33 AM

Steve, thanks for the awesome review! We're thrilled to hear that you had a great experience with us. Providing fast service, fair prices, and a friendly atmosphere is what we aim for, so it's fantastic to know that we hit the mark with you. We look forward to seeing you again!


JF
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JOHN F.
Arlington, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2024
verified customerVerified Customer
10
Great experience all around
You can trust Mallett Automotive. Great people, great service and you can trust what they say and what they do. That is saying a lot these days.
Ed M. from Mallett Automotive Services responded on 05/12/2024 09:32 AM

Thank you for your outstanding review, John! We're delighted to hear that you had a great experience with us. Rest assured, we'll continue to provide trustworthy and reliable service. We appreciate your support and look forward to serving you again in the future!


DD
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DENNIS D.
Medford, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2024
verified customerVerified Customer
10
always helpful
always done on time and for great price. explains all work to be done . only place i trust!
Ed M. from Mallett Automotive Services responded on 05/04/2024 09:33 AM

We're thrilled to hear that you had a positive experience with us, Dennis! Our team takes pride in providing timely and transparent service at competitive prices. Thank you for your trust and for choosing Mallett Automotive Services. We look forward to serving you again in the future!

Service Coupons and Posts
Thanks for the fantastic review! 🚗✨ We love making sure luxury rides like your Mercedes get the care they deserve—without breaking the bank! We're here for all your automotive needs. Keep those wheels rolling! 🛠️ #MallettAutomotive #LuxuryCare
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?? Thank you for your kind words! We're glad to help save you from an expensive door lock replacement. Honesty is our best policy—just like a well-functioning lock! ?️ We're here for all your automotive needs! #MallettAutomotive #HonestyFirst
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We're thrilled to hear that your Honda Odyssey is feeling fabulous again! ?✨ Our team loves giving vehicles the TLC they need. Thanks for trusting us with your ride! Come back anytime for more automotive magic! ?? #MallettAutomotive #CarCareExperts
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We’re rolling in appreciation! ?? Huge thanks for your kind words! From oil changes to crisis tire rescues, we’re always here to keep you rolling smoothly. ?️ Happy travels this Thanksgiving! ? #CustomerCare #MallettMagic
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Thank you for the fantastic review! We’re thrilled our diagnostics hit the nail on the head. ?️ Your trust means the world to us—just don’t tell the car that! ? Keep those recommendations coming! #MallettAutomotive #SpotOnService
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Thanks for the fantastic review! We strive to keep you informed while keeping the car talk light and fun! ?? We're always here for your automotive needs. Let’s keep those wheels turning! #CustomerCare #MallettAutomotive
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We’re thrilled to be your #1 choice for all things auto! ? Thanks for trusting us with your car needs—you really make our wrenches spin with joy! ? Keep the good vibes rolling! #MallettAutomotive #CustomerAppreciation
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We're revved up about your 5-star rating, Liz! Thanks for the pit stop at Mallett Automotive Services. ?? #CustomerAppreciation #TopNotchService
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Thanks for the kind words! We pride ourselves on being friendly and straightforward. Your 5-star review fuels our engines! ?? #CustomerService #AutoRepair
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Thanks for the ⭐⭐⭐⭐⭐ review, Steve! We're thrilled to hear you had a great experience. Fast service, fair pricing, and friendly faces – that's the Mallett way! ?? #CustomerSatisfaction #AutoRepair
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Thanks for the 5-star love, John! We're thrilled to have gained your trust. ? Our team is over the moon to hear your kind words. #TrustworthyService #MallettAuto ?
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Hey there, Dennis! ? Thanks for the stellar review! We're delighted to hear that you trust us with your ride. We're always here to keep your wheels spinning smoothly! #CustomerAppreciation #MallettAutoServices ?
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Thanks for the 5-star review, Sonny! We're glad we could get you back on the road quickly and with a full understanding of the issue. ?? #CustomerSatisfaction #MallettAutoServices
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