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Northtown Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,756 Reviews)
77
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Score Details

5 stars
81%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
162
Total ReScores™
4.8
ReScore™ Average
77
Net Promoter Score ®

Business Details

About

Northtown Hyundai, located in Amherst, NY, provides service to the Buffalo and Amherst areas. Quality of Customer Interaction is important to us, whether we are assisting you with a new vehicle purchase, or providing maintenance or repair services for the vehicle you already love. Call or visit our website to schedule an appointment Northtown Hyundai, located in Amherst, NY, provides service to the Buffalo and Amherst areas. Quality of Customer Interaction is important to us, whether we are assisting you with a new vehicle purchase, or providing maintenance or repair services for the vehicle you already love. Call or visit our website to schedule an appointment today! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(716) 992-6536
Closed
Business Hours

Business Hours

Mon
7:30 AM - 9:00 PM
Tue
7:30 AM - 9:00 PM
Wed
7:30 AM - 9:00 PM
Thu
7:30 AM - 9:00 PM
Fri
7:30 AM - 9:00 PM
Sat
7:30 AM - 9:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3675 Sheridan Drive Amherst, NY 14226
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,756 Reviews)
Write a Review
Recent Reviews
JS
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Janell S.
Tonawanda, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2024
0
Category: Service
Service department
Sales department was fantastic!!
Service department, not so much. A month out for service on a car still under warranty ( 5000 miles). Went there and asked if something can be done otherwise ( loaner, rental) they tell me they will have a manager call me. That never happened. Can't get ahold of them AT ALL! Keep getting put on hold, I waited 45 mins this last time and gave up. I was dealing with this nonsense for a week.
So we have a dead vehicle with 5000 miles on it that can't be serviced for a month...wow!
I called the dealership in Grand Island...they said have it towed right in!!
That is who will be getting my business going forward.
Northtown, you got too big to handle your own selves.
Northtown Sales...wonderful.
KG
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Ken G.
Oakfield, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2023
0
Category: Service
Given wrong information.
Service Department lied to me on the phone, I tried to talk to service manager the next day about the situation, after 5 hours of trying to contact him because he didn't have the decency to call me back, finally got him on the phone, he was very rude, told me a completely different story, change original service time which was 3 days (first phone call) to 2-3 weeks and told me if I wasn't satisfied with that to take my car somewhere else.... Which I did within the hour. I will never do any type of business with this dealership in the future and plan on letting as many people that I know of this experience.
YS
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You S.
Buffalo, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/14/2022
0
Category: Service
The lies you tell!!
We brought our car in because it was having an overheating issue but only when driving it, at idle it wouldn’t overheat. Seeing this prior, says the service tech, screams bad water pump! So we authorized the water pump replacement at an estimate of around 600$, about two weeks later, car not fixed with new water pump installed.. and now I’m told that they have to do diagnostics to figure out the “real problem “ to find out now it’s both head gaskets at the cost of 6000$. How does something like this happen? And why should the customer be responsible for the misdiagnosis of a parts changer? Especially at a dealership.. never will I deal with this facility again, buyer beware!!
DW
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Deborah W.
Batavia, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2022
10
Category: Service
Northtown Sales Consultant
I purchased a 2022 Tuscan limited and couldn't of made a better choice. The sales consultant was Gordon McCombs who made this transaction the best experience I ever had with the purchase of a new vehicle he was very honest, knowledgeable & professional with great customer service qualities.
AV
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Anthony V.
Buffalo, NY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Inspection and oil change
Very happy with Northtown Hyundai. Always have a great experience with the sales and service people!
JH
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John H.
Williamsville, NY
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service satisfaction
Easy to schedule appointment and satisfied with the quality of the work performed.
Verified Customer
Buffalo, NY
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
front strut
Great spot , friendly staff
Verified Customer
Williamsville, NY
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
the Service Dept was excellent
The Desk guy Phil was tremendous. Got me in and out and no loss of time for me.
BB
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Bridget B.
Buffalo, NY
2020 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Love my Hyundai : and very happy with Northtown
I never bought a Hyundai before : have mostly bought Subarus and VWs : am so glad I purchased this vehicle for my daughters 39th birthday : Hyundai provides great service also
BW
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Bruce W.
Amherst, NY
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Northtown Hyundai
Came in for an oil change and tire rotation. Had a great experience.
Verified Customer
Niagara Falls, NY
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Another Positive Experience
Another positive experience.
Verified Customer
Buffalo, NY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service with a smile.
Courteous and service was fast and efflicent.
Verified Customer
Buffalo, NY
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
1
Category: Service
Horrible
They fix one problem and they don’t fix the problem that they made a mistake like my door handle and my remote start
SS
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Salvatore S.
Grand Island, NY
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Excellent service!!!!
Verified Customer
Tonawanda, NY
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
Great car,great service
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