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SureCritic / Hyundai Dealer / Oxendale Hyundai
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Oxendale Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(599 Reviews)
41
Write a Review
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Score Details

5 stars
76%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
22
Total ReScores™
4.8
ReScore™ Average
41
Net Promoter Score ®

Business Details

About

Oxendale Hyundai in Flagstaff, AZ. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Oxendale Hyundai in Flagstaff, AZ. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(928) 774-3200
Closed
Business Hours

Business Hours

Mon
8:00 AM - 12:30 PM 1:00 AM - 5:00 PM
Tue
8:00 AM - 12:30 PM 1:00 AM - 5:00 PM
Wed
8:00 AM - 12:30 PM 1:00 AM - 5:00 PM
Thu
8:00 AM - 12:30 PM 1:00 AM - 5:00 PM
Fri
8:00 AM - 12:30 PM 1:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Arizona
1160 W. Route 66 Flagstaff, AZ 86001
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(599 Reviews)
Write a Review
Recent Reviews
SP
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Scott P.
Lakewood, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/07/2024
0
Category: Service
93 DAYS later and can't drive my car
Bought a 2024 Genesis 93 days ago to license in Washington State. Can't license it because I still have no Title. They blame Genesis Finance which is probably true to an extent. But they take no ownership of the problem. I should get a loaner or rental. I should have a GM screaming bloody murder to solve the problem. Instead I have a car I paid $60k+ for that I can't drive. Can't get a call returned from the General MGR. Been buying cars for 46 years and this is my worst experience ever. Customer service is so bad I'd rather call a cable company.
AB
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Anne B.
Sanders, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/01/2024
2
Category: Service
Recall Issue....
Brought because of a hyundai recall notice. Staff was short with me....and I was told it would cost me $700 to fill my oil n coolant....I said no....and he said basically I didn't understand.
And then he came back handed me paperwork no explanation ....and opened the side door....like leave....
JF
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Justin F.
Flagstaff, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/18/2022
0
Category: Service
Please take your business elsewhere!
Oxendale Hyundai has been the absolute worst car buying experience i have ever had. I will stick to the facts and keep my review short in hopes that you avoid doing business and wasting your time with this company.
1. Oxendale misrepresented the vehicle they sold me claiming it was a higher trim model then it was.
2. My contracts are litterd with errors and misrepresentation.
3. When servicing my vehicle they ran my vehicle out of fuel and had to tow it.
4. When I went to collect the vehicle they dropped the car off the tow trailer causing thousands of dollars in damage. Oxwndale then refused to fix stating that I can't prove who did the damage even though it was on camera and I was present for the accident I have many photos and I literally picked up broken piecesof my car off the ground after the accident.
5. They threatened to "unwind the deal" after I showed them the evidence of them casing the damage.
6. They refused to provide me with any insurance information stating that there deductible was too high and if I wanted that information I should get a lawer.

Buyer be ware.
MH
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Mike H.
Snowflake, AZ
2017 Hyundai Sonata Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/14/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
16 months
No service
Verified Customer
Flagstaff, AZ
2010 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome service
Great service from this team as its always been
RICHARD Z. from Oxendale Hyundai responded on 04/01/2022 11:41 AM

Thank you for your awesome review we strive for 5 everytime we all get rewarded by the fixed ops man when we get a 5 star review. take care and we will see you for the next service

Richard Zink Assistant Service Manager 928-774-3200 Richard.Zink@oxendale.com
AG
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Alan G.
Overgaard, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Appreciated the Service
Service provided was excellent and we were treated well. The service was quick. We will continue to use Oxendale.
RICHARD Z. from Oxendale Hyundai responded on 04/01/2022 11:39 AM

Thank you Griffin family for taking the time to fill out our review and the travel from Overgaard to us for your service. My family is in Overgaard and its not a short trip to flagstaff. Take care and we will see you next time

Richard Zink Assistant Service Manager 928-774-3200 Richard.Zink@oxendale.com
HW
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Hailee W.
Flagstaff, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Oil change
Had a pleasant time with servicing my car, will come back.
RICHARD Z. from Oxendale Hyundai responded on 03/24/2022 08:06 AM

Thank you Hailee for your great review. We are happy to have been able to assist you with your vehicle service needs up to your standards as well. We look forward to seeing you for your next service visit!!!

Richard Zink Assistant Service Manager 928-774-3200 Richard.Zink@oxendale.com
HM
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Holly M.
Flagstaff, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Excellent Service
I have been getting work done on my car now and can finally say I found my place. Richard has helped me out tremendously and is very attentive to customer needs. I recommend all my friends and relatives to come by if they need services. Thank you
RICHARD Z. from Oxendale Hyundai responded on 03/24/2022 08:05 AM

Holly, we appreciate your great review. MY team we all take great pride in our work and your review shows us that. We cant wait to see you on your nexrt visit!!!! 

Richard Zink Assistant Service Manager 928-774-3200 Richard.Zink@oxendale.com
DM
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Danile M.
Flagstaff, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Thank you
Thank you richard for such professionalism and accommodating all of my specific needs. I will be coming in again soon for more work. Thank you.
RICHARD Z. from Oxendale Hyundai responded on 03/24/2022 08:03 AM

Thank you Danile for your awesome review. Were glad we can meet your expectations everytime. We look forward to working with you again!!!!

Richard Zink Assistant Service Manager 928-774-3200 Richard.Zink@oxendale.com
DG
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Devan G.
Flagstaff, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Oil change
I got an oil change a few weeks ago and recieved excellent help from Richard. He was attentive and extremely kind during the whole process. He is the reason ill be back again! Thank you!
RICHARD Z. from Oxendale Hyundai responded on 03/24/2022 08:03 AM

Thank you Devan for the kind review. our team, we all take great pride in our work here. We will see you for your next service soon. Take care!!

Richard Zink Assistant Service Manager 928-774-3200 Richard.Zink@oxendale.com
Verified Customer
Ganado, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Got what I needed in our repairs.
Replace our head light in a timely manner. We were satisfied with the work they done.thumbs up.
RICHARD Z. from Oxendale Hyundai responded on 03/24/2022 08:00 AM

Thank you for your outstanding review. We will see you for your next service visit

Richard Zink Assistant Service Manager 928-774-3200 Richard.Zink@oxendale.com
TW
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Timothy W.
Flagstaff, AZ
2021 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2022
Service Type: Maintenance
8
Category: Service
Fast service.
They fit me into their schedule quickly do to unexpected travel to Cali. Thank you!
RICHARD Z. from Oxendale Hyundai responded on 03/21/2022 09:16 AM

Thank you for your review Timothy. we are sorry we cant meet the expectation of having the vehicle cleaned everytime due to short staffing. we will make this right for you on your next visit 

Richard Zink Assistant Service Manager 928-774-3200 Richard.Zink@oxendale.com
WM
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Wylie M.
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
9
Category: Service
Consistent, quality experience.
I’ve not been disappointed with this service department and they’re ability to have open discussions when I have questions or concerns. Richard has been my point of contact and has gone above and beyond to not only keep my vehicle up to par, but to ensure my satisfaction with each visits. Richard has earned my business for the long haul and has always shown flexibility with our needs, and his commitment to quality service.
RICHARD Z. from Oxendale Hyundai responded on 03/21/2022 09:43 AM

Thank you Wylie for the 5 star review. We appreciate your business with us as always. We will see you on the next service visit

Richard Zink Assistant Service Manager 928-774-3200 Richard.Zink@oxendale.com
JS
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Julio S.
Flagstaff, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
JDSmo
Drive in from out of town and took in my daughters car in for an oil change and tire rotation. I explained to them that the left turn signal wasn’t working and upon inspection they were able to figure out the problem. Customer service was on point.
RICHARD Z. from Oxendale Hyundai responded on 03/21/2022 11:31 AM

Thank you Julio for your great review. We take pride and strive for 5 stars everytime. Take care and thank you

Richard Zink Assistant Service Manager 928-774-3200 Richard.Zink@oxendale.com
Verified Customer
Tuba City, AZ
2021 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/14/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Oil change
Took vehicle in for first oil change only and change out that I had a damaged oil pan that recommended for replacement. Was told it was due to driving on dirt road, informed them that the vehicle don’t go on dirt road and next it was blamed on speed bumps.
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