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SureCritic / Auto Repair / Paul Campanella's Auto & Tire Center Wilmington
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Paul Campanella's Auto & Tire Center Wilmington

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,729 Reviews)
85
Write a Review
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Score Details

5 stars
91%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
4.0
ReScore™ Average
85
Net Promoter Score ®

Business Details

About

Paul Campanella’s Auto & Tire Center is proud to be recognized as the best full-service auto repair shop in Northern Delaware. Since 1986, our family owned and operated automotive service centers have been providing top quality auto maintenance services and auto repair in Wilmington, DE and the surrounding local communities. We have two Paul Campanella’s Auto & Tire Center is proud to be recognized as the best full-service auto repair shop in Northern Delaware. Since 1986, our family owned and operated automotive service centers have been providing top quality auto maintenance services and auto repair in Wilmington, DE and the surrounding local communities. We have two locations in Wilmington to better serve you with the safe, reliable and affordable auto repair services that you and your family deserve!

Next time your vehicle is in need of service - give us a call! We have a comfortable waiting area, complimentary coffee/tea and WIFI. If you work in the local area, we also offer complimentary shuttle service. ...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(302) 777-7170
Open
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1015 W. 28th Street Wilmington, DE 19802
Get Directions
Paul Campanella's Auto & Tire Center Wilmington's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,729 Reviews)
Write a Review
Recent Reviews
MH
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Mike H.
Wilmington, DE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/19/2023
0
Scammers
I took my audi to campanellas on kirkwood highway in delaware for a couple check engine lights..long story short they were going to charge me $9,800 lmaooo to fix all these problems they found..glad to say I took my car and ran far away from them..just got my car back today running good as new and only paid 280 bucks to fix campenalls $9800 worth of problems they found..I honestly feel like you should be able to sue a company for purposely tryna fuck people in there asses
TS
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THOMAS S.
Wilmington, DE
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2023
verified customerVerified Customer
10
Good service
AT the recommendation of my brother who takes his corvette here, I took my vehicle in for servicing. Besides doing the normal oil change, etc. they were able to correct the damage done by the car dealership. Thank you. Will return for the nest servicing.
MD
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MIKE D.
Wilmington, DE
Lexus GS 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2023
verified customerVerified Customer
10
Second Time at Paul Campanella’s
My name is Mike and this is the second time that I have gone to Paul Campanella’s Auto. I went in for regular maintenance on my Lexus, as I did the first time in December. Again, I was beyond pleased with the service! I was greeted by Mike, your technician at the desk and he treated me like we were old friends. My car was ready to go with the work completed as promised. I will be going to Paul Campanella’s for all my auto and tire needs!
SC
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STEPHEN C.
Wilmington, DE
BMW 530i xDrive
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2023
verified customerVerified Customer
10
Bought 4 new tires, made it very easy!
Did a great job researching the best price for Run Flat tires for my BMW. Made it easy and very convenient as usual!
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/28/2023 10:31 AM

Stephen, thank you for your great review! We strive to make the car repair process as simple as possible, so it is great to hear that you found our team to be helpful in making that happen. It was our pleasure to work with you and find the best options for you! Thank you again and we look forward to being there for you again next time! 

Verified Customer
Wilmington, DE
INFINITI G37 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2023
verified customerVerified Customer
10
Repairs done quickly and thoroughly.
Fast appointment for service. Done quickly and thoroughly.
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/28/2023 10:29 AM

Thank you for taking the time to leave us a 5-star review! We are happy to hear you found the service to be valuable and the turn-around time to be prompt. We appreciate your business and look forward to the next opportunity to care for your vehicle!

MM
Michele M.
Wilmington, DE
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2023
verified customerVerified Customer
Category: Service
Michele said Paul's the best around, hands down, for auto service. She said he always makes sure she is safe on the road, and goes above and beyond.
Recommended
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/28/2023 10:28 AM

Michele, thank you for your great feedback! Our number one priority is to keep our customers safe on the road, so we will always be here for you to make sure that happens. It is our pleasure to serve you and we look forward to working with you again in the future!

KO
Kathleen O.
Wilmington, DE
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2023
verified customerVerified Customer
Category: Service
Kathleen said they have been very helpful and do a very good job.
Recommended
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/28/2023 10:27 AM

Kathleen, thank you for taking the time to leave us a review. We are so happy to hear that you had a great experience with us and we look forward to working with you again next time!

EP
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ELIAS P.
Wilmington, DE
MINI Countryman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2023
verified customerVerified Customer
10
Great service, fair and honest
I appreciate the quick service, professionalism, honest prices and overall approach.
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/20/2023 10:13 AM

Elias, thank you for your great review! We are happy to hear that you found value in the services performed and the turn around to be prompt. We strive to provide the best in automotive services as well as customer experiences, so we are thrilled to know we hit the mark on both for you. We look forward to working with you again in the future! 

Verified Customer
Wilmington, DE
Buick Regal
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2023
verified customerVerified Customer
10
Excellent service.
Always gives a thorough explanation of the repairs needed with pictures. Professional and prompt service with fair pricing. Love the shuttle aspect of the business.
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/20/2023 10:11 AM

Thank you for taking the time to leave us a 5-star review and your feedback! It is always our pleasure to go through the details of the report with you to make sure you understand the repairs needed. We are happy to hear you were pleased with the turn around time and found the shuttle service to be convenient. We appreciate the opportunity to care for your vehicle and we look forward to being there for you again next time!

DG
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DENISE G.
Wilmington, DE
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2023
verified customerVerified Customer
10
Great Service
Excellent service! I have been using Paul Campanella's service since he first started his business. My van was well cared for at Paul Campanella's yesterday. It needed a side mirror replacement because the glass had become heavily discolored and provided a poor image along with routine maintenance. I was given a ride home after leaving the car and a ride back to the service center when my car was ready. During the day, I received a status report on my vehicle and was able to call Steve with some questions. I was very pleased with the entire experience.
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/20/2023 10:09 AM

Denise, thank you so much for leaving us such a great review and being such a loyal customer! We are so happy to hear that we continue to provide you with a great experience at each visit. It is always our pleasure to keep you in the loop regarding your repair status and make the process a little more convenient. We value you and your business and look forward to the next opportunity to serve you!

Verified Customer
Wilmington, DE
Pontiac G6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2023
verified customerVerified Customer
10
Provide excellent service
Excellent service.
Have used Paul Campanella’s service for years.
They always take the time to detail why the service they recommend is needed.
Car is always serviced promptly.
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/20/2023 10:06 AM

Thank you so much for taking the time to leave us a great review and being such a loyal customer! We understand how overwhelming car repairs can be so it is always our pleasure to run through the inspection report thoroughly with our customers to make sure they feel confident in us and comfortable with the repair decisions they make. We strive to be efficient the services we perform so it's great to hear that you find the work to be done in a timely manner. Thank you again for your business and we look forward to the next opportunity to serve you!

DS
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DONALD S.
Wilmington, DE
Pontiac Grand Prix
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2023
verified customerVerified Customer
10
Excellent
Always excellent service.
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/20/2023 09:42 AM

Donald, thank you for you great review! We are happy to hear that we continue to provide you with a great experience every time you visit! We value you and your business and appreciate the opportunity to care for your vehicle. 

TH
Tom H.
Wilmington, DE
Dodge Challenger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2023
verified customerVerified Customer
Category: Service
Tom said they do good work.
Recommended
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/20/2023 09:41 AM

Tom, thank you for taking the time to leave us a 5-star review. We are happy to hear that you enjoyed your experience with us. We appreciate your business and look forward to working with you again next time!

WH
Wynne H.
Wilmington, DE
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2023
verified customerVerified Customer
Category: Service
Wynne said she has been a customer of this facility for years except for when her vehicle was under warranty with the dealership. The technicians are very helpful and she is happy to return.
Recommended
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/20/2023 09:41 AM

Wynne, thank you for taking the time to leave us a great review! We appreciate your loyalty and we are happy to hear that you find our team to be helpful and professional. We value your business and look forward to working with you again next time!

Verified Customer
Wilmington, DE
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2023
verified customerVerified Customer
10
Great
Always compassionate service even though price was real high
Lauren P. from Paul Campanella's Auto & Tire Center Wilmington responded on 03/20/2023 09:39 AM

Thank you so much for taking the time to provide us a great review and your feedback. While we are not be the least expensive shop, we can guarantee high quality parts and services. We also proudly stand behind our work with a 2-year/24,000 mile warranty. We are happy to hear that you found value in the services performed and that our team was a pleasure to work with. We look forward to being there for you again next time! 

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