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Pinehurst Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,573 Reviews)
66
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Score Details

5 stars
78%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
78
Total ReScores™
4.8
ReScore™ Average
66
Net Promoter Score ®

Business Details

About

Pinehurst Hyundai is conveniently located in Southern Pines, NC. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Pinehurst Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Pinehurst Hyundai is conveniently located in Southern Pines, NC. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Pinehurst Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(910) 692-2424
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 6:00 PM
Sun
closed
* Eastern Time (Us & Canada)
10760 US Hwy 15 501 Southern Pines, NC 28387
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,573 Reviews)
Write a Review
Recent Reviews
RB
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Roderick B.
West End, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/19/2023
0
Category: Service
Terrible customer service -Do Not Shop Here
In March 2023, I took my car in for oil change and it got totaled while in the garage. Knocked off lift by a runaway golf cart. I was a loyal customer to this dealership since 2007 and they wouldn’t even offer me an acceptable deal on a replacement car. Offered only to sell me a car at “cost”. Greedy and lack good customer service. They do not care about the customer, only their profits. Chad Holderfield is a greedy man!!! I’ll never give these crooks a penny of my money again….
RW
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Ricky W.
Laurinburg, NC
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very good people workers very respectful and no problem out of no one there besides when they fix the first motor mounts they should have looked at the other motor mountand I went ahead and go back
Very good people
AW
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Amara W.
Fayetteville, NC
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Key fob
Told me it would take roughly 2 hours and were done way before so that was nice, LOL! The workers have excellent customer service and were very knowledgeable about questions I had they didn’t pertain to the key fob.
Verified Customer
Laurinburg, NC
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
The staff are very nice and helpful. Great service.
LS
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Linda S.
Troy, NC
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional
Pinehurst Hyundai has always provided us exceptional service.
Glen K. from Pinehurst Hyundai responded on 03/28/2022 09:32 AM

Thank-you so much for the great feedback. Have an excellent week ahead. 

HB
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Heather B.
Raeford, NC
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
They treat us like family
The team at Hyundai Toyota has always treated us like family.

Facility is clean and comfortable.

They keep us in the loop through out the service!
Glen K. from Pinehurst Hyundai responded on 03/22/2022 08:39 AM

Thank-you for the nice feedback. Have a great day. 

WC
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William C.
Whispering Pines, NC
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Review
The service was great. Charlotte was very accommodating. The transportation van schedule needs work. There was no mention of the 7:30 start time by the scheduling department. I needed to be at work by 7:30. Charlotte was able to get me to work on time.
Glen K. from Pinehurst Hyundai responded on 03/22/2022 06:16 AM

Thank-you  for your feedback. i apoligize that we did not communicat the shuttle schedule to you prior to your appointment. The shuttle runs from 8-5 Mon. thru Fri. if we have staff memebers free earlier or later than the schedule we try and accomadate what is needed. Have a great week. 

FR
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Fernando R.
Cameron, NC
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Follow up
The service is good, however, if they need to follow up that is a huge issue. The staff states they’ll follow up but they didn’t return my phone call after several messages were left.
Glen K. from Pinehurst Hyundai responded on 03/22/2022 06:22 AM

Thank-you for you feedback. I am so sorry for the poor communication when you came in for service. I will get withour team and let them know we need to do a much better job of this as expected by our customers. Again i apoligize and thank-you for your survey. 

RL
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Richard L.
Cameron, NC
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Car
??
Glen K. from Pinehurst Hyundai responded on 03/21/2022 04:28 AM

Good morning. Thank-you for the nice respone. Have a great day. 

GS
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Gene S.
Pinehurst, NC
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
just read report.
just read report.
BK
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Brittany K.
Eagle Springs, NC
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Extremely Helpful Staff
I recently purchased a vehicle and two days later after leaving, the motor started knocking. They were so quick to contact the Hyundai corporate office and arrange for me to have a new motor installed, at no cost to me. They also provided me with a rental vehicle, at no charge, so that I would be able to still get around until my vehicle was fixed. I was so appreciative and they’ve certainly earned my business for life!
Glen K. from Pinehurst Hyundai responded on 03/16/2022 06:11 AM

Thanks for the postive feedback. Have a great rest of the week

LP
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Lorraine P.
Sanford, NC
2016 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Quality and care just not there
After receiving superb service during my first couple visits I was really impressed by this location and planned to remain a loyal customer. However, customer service and quality has drastically declined over my last few visits. I’m not sure if it’s just luck of the draw on a service advisor and team or if it has declined across the board at this location. My last visit left me less than impressed and seriously considering seeking out another service center. Everything about my last visit was subpar. Check in was not standard practice. After waiting at drop off, I was not greeted by a service advisor. I had to go into the shop and show that I had set an appointment. A simple oil changed turned into a three hour ordeal. After waiting for hours the shop pulled out my vehicle only to take it back into the shop with no explanation. Thankfully my husband was with me and upon them pulling the vehicle back out 20 mins later he decided to pop the hood and inspect before leaving. After pulling the dip stick he found that the oil had been overfilled. He had to track down a service advisor and request this be correct and wait again. Over the course of this visit we had 4 different service advisors that we had to request service from. One to check in, one to request a fix, one to check out and one to answer questions about a basic service. This should not happen at a dealer certified service center for such a routine service. As if that wasn’t bad enough, no responsibility was taken for the mistake. The explanation given was that “Hyundai’s have a wonky dip stick and are hard to read”. Isn’t reading a dip stick the most fundamental of skills for a technician? Again, I was less than impressed and will likely not return to this service center.
PS
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Paul S.
Pinehurst, NC
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
BEST Service
Pinehurst Hyundai is the BEST service department I have ever used. I only take my vehicles there. Shannon is so great to work with and she make sure every thing get done right

Pinehurst Hyundai is the best!!!
Glen K. from Pinehurst Hyundai responded on 03/02/2022 05:26 AM

THANK-YOU FOR YOUR POSTIVE FEEDBACK. HAVE A GREAT DAY. 

RB
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Roderick B.
West End, NC
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service
Great customer service and friendly personnel.
Glen K. from Pinehurst Hyundai responded on 02/23/2022 04:21 AM

Good morning, 

Thank-you for the nice feedback. Have a great day. 

GD
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Glen D.
Southern Pines, NC
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Went for an oil change and rotation, but also to get advice on what I needed for my Santa Fe with 88k miles to keep it in great shape. Anthony went over all the recommended maintenance and what was essential now, and what could wait. He took all the time I needed and answered all my questions. I have always had great service and will keep coming back.
Glen K. from Pinehurst Hyundai responded on 02/21/2022 04:15 AM

Good morning, 

Glad Anthony met you expectations. Thank-you for the great feedback. Have a great day. 

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