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Premier Collision CARSTAR

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(5 Reviews)
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Score Details

5 stars
80%
4 stars
<1%
3 stars
20%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

At Premier Collision Carstar, we focus on genuine customer satisfaction. We are known for our high level of customer satisfaction and the excellent work we do. At Premier Collision Carstar, we focus on genuine customer satisfaction. We are known for our high level of customer satisfaction and the excellent work we do.

Categories
Auto Body, Body Shop, Collision Repair
Contact
(253) 722-5225
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
111 N. G St. Tacoma, WA 98403
Get Directions
Premier Collision CARSTAR's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(5 Reviews)
Write a Review
Recent Reviews
RM
gravatar
Richard M.
Tacoma, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/19/2021
Bad communication, terrible time estimates
The actual repair was good but their time estimate was way, way off and the staff did not seem to be on the same page at all. When I finally was able to pick up my car I noticed the tire pressure sensor light was on. I went back immediately and asked about it. I asked if they knew it was on and was told yes. I asked why I was not told and was given a rambling non specific response. Their answer was for me to go to Les Shwab and send the bill to them.
Not Recommended
AF
Amanda F.
Washington
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/09/2015
verified customerVerified Customer
Category: Collision
Amanda said she did not have the greatest experience with this business when she went to pick up her vehicle. The staff member who helped her was condescending and annoyed and she had no idea why. She was a bit put off by this. She was very pleased with the repair of her vehicle. Her vehicle was a week late because they had found additional damage. She was not kept adequately informed and she had to call and find out what was going on with her vehicle.
Recommended
JM
Judy M.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2015
verified customerVerified Customer
Category: Collision
Spoke with Pat. He said this business was very professional.
Recommended
JL
James L.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2015
verified customerVerified Customer
Category: Collision
James said his overall experience was perfect. He chose the facility based on its good reputation.
Recommended
KD
Kyle D.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2015
verified customerVerified Customer
Category: Collision
Kyle said they did more then he had expected, it was outstanding service and this was his first time in.
Recommended
RR
Reed R.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2015
verified customerVerified Customer
Category: Collision
Reed said the business provided excellent, pleasant, and polite service. There was no need to be updated.
Recommended
MR
Margaret R.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2015
verified customerVerified Customer
Category: Collision
Margaret said this business did a really good job. She was kept somewhat informed during the repair process, but did not hear much from them until the repairs were done.
Recommended
DK
David K.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2015
verified customerVerified Customer
Category: Collision
David said the business was awesome. There were no hassles.
Recommended
CF
Christian F.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2015
verified customerVerified Customer
Category: Collision
Christian said the business was very good. The personnel answered his questions promptly. Any requests were listened to with good follow up.
Recommended
BP
Bruce P.
Washington
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2015
verified customerVerified Customer
Category: Collision
Bruce said he was mostly satisfied with his experience. The staff at the desk was fine and it was done on time. There was a part of the fender that was damaged and it was not covered by insurance. They did not fix it, but they could have called and told him about it or asked if he wanted to pay to have it fixed. They did not call and it was not fixed. He was disappointed that they did not go the extra mile and check with the insurance company or check with him.
Recommended
SM
Stacy M.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2015
verified customerVerified Customer
Category: Collision
Stacy said this business provided her with exceptional service, and they did a really good job.
Recommended
BR
Brooke R.
Washington
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2014
verified customerVerified Customer
Category: Collision
Brooke said it was an overall good experience, although it took longer than expected. The vehicle was completed five days later than had been promised because the facility was looking for the side door panel which was no longer available. The window was then fixed on the vehicle.
Recommended
MH
Mary H.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2014
verified customerVerified Customer
Category: Collision
Mary said the facility did a really nice job. They went above and beyond for her and even detailed the inside of her vehicle.
Recommended
MM
Martha M.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2014
verified customerVerified Customer
Category: Collision
Martha said they were wonderful. They were clear, very helpful and honest. They detailed her vehicle at the end. She would definitely use them again.
Recommended
EG
Elizabeth G.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2014
verified customerVerified Customer
Category: Collision
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