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Lynique N.

Alpharetta, GA

08/01/2021

Neglected Customer

I came in 6/2/2021to get an oil change and for two new tires which was promised as part of my vehicle purchase. I sat there for almost 7 hours at the coffee shop across the parking lot. I walked over to discover they were closing up ( and the tires were not put on my vehicle). I was told they were sent back for sitting in the shop for to long...which was not true. The manager told me they were getting the tires and it would all be fixed that day. They apologized and I didn't have to pay for the $35 oil change. I'm an HR professional and as I stated before had to work almost 7 hours from the coffee shop. I had meetings and did not have time to miss a day of work. I then was told they would do it immediately but had to call back to schedule that for I didn't receive a call back with a date and time to have the tires put on. The service person that I dealt with was nice in the beginning but was M.I.A when it came down to business. When I did get a hold of him the tone was extremely unprofessional my concerns/questions were not taken seriously. I felt rushed and brushed off. My thoughts were would a man receive this same treatment! I was there to witness a man being checked out and it was a different experience for sure. I then called my father to ask if the information I was told was correct for there were discrepancies on what needed to be done and what was actually being done. I spoke to one of the managers and my car salesman about this service. Ammon my car salesman was wonderful he is not to blame...The manager asked what can I do to make the poor service a better experience for you. I then gave him a few things that would work for me. However he was more interested in trying to get me to sell the vehicle I purchased back to the dealer to purchase a newer model! He totally ignored the suggestions I had and offered a full tank of gas and a car detail...I then called and sent text about when to come (trying to lock down a date for the service)I received no response. It is now 8/1/2021 and I have yet to hear anything back. I waited over a month to see if anyone would reach out to me to and to no surprise there has been NO communication. I was a great customer, I left a great review for my car salesman, came in with a check ready to make a purchase, and did just that. This is my 3rd Hyundai yes 3rd!!!! I would say I am a loyal customer. Needless to say I have such a bad feeling of disgust for the way I was treated. I was extremely impacted by the pandemic and just pushing to get things back in order for me and my family. This purchase was important to me!!!! This really was a simple fix, I didn't ask for anything unreasonable! I just wanted what I was promised during the time of purchase and for it to be done right, and in a timely manner. I feel that if I was a man perhaps the treatment would've been different. As a professional woman you hear about these type of instances of being spoken to in a different tone as if you have a learning disability and ignored in the car business however, I never experienced it until now. I waited over a month to see if anyone would reach out to me as promised and I'm just as a lost for words and upset to be treated this way for something so simple. I truly feel like I was ignored on purpose.

Not Recommended

Samuel P.

Redondo Beach, CA

This review violates the SureCritic Review Policy.

Samuel P.

Alpharetta, GA

This review violates the SureCritic Review Policy.

Renee B.

Atlanta, GA

04/26/2021

Sold us a LEMON and charged $730 for a $400 quote!

Since we bought the car: they have lost our tag and registration paperwork, sent the tag to the wrong address, had to replace the cooling cap, fix the passenger window tint, repaint the hood, replace the lug nuts because they lost the lug nut key, replace the cylinders and all the fluids for the transmission, and now the car roof is peeling as well. They fail to return calls when promised and charged us $730 when they quoted us $400. The car is a lemon and they refuse to make it right. If I had a nickel for every time they promised to call back I'd be able to pay for the repairs!

Not Recommended

Lisa W.

Roswell, GA

This review violates the SureCritic Review Policy.

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