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Rick Case Hyundai Roswell

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,274 Reviews)
81
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Score Details

5 stars
81%
4 stars
8%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
162
Total ReScores™
4.6
ReScore™ Average
81
Net Promoter Score ®

Business Details

About

Rick Case Hyundai Roswell's certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead. Rick Case Hyundai Roswell's certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(770) 225-5600
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
11446 Alpharetta Highway Roswell, GA 30076
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3,274 Reviews)
Write a Review
Recent Reviews
JJ
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j j.
Alpharetta, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2024
0
Category: Service
Lack of Service Director
Mr. Payne
I need your assistance in a matter of utmost concern and something that has been dragging out for over two months. I would like to deal with this quickly as I have tried to contact you via your direct line and your mobile number, I even took time to come to your dealership to address this issue in person yet you declined to meet with me or even come out and introduce yourself. .

I personally am a GM in the automotive business and am appalled at the treatment I have received from your service department and by you refusing to meet with me, you should be ashamed of your treatment of a customer. If one of my service managers treated one of our customers like this he would not be a service manager for me any longer.

I also was left in a room upstairs for over 45 minutes with no information. I had to walk back downstairs to find out what was going on.

I hope we can come to an agreement on the mentioned car before I escalate this to Hyundai Corporate and BBB as well as a review and CSI.

I truly hope to avoid this .
ALM Roswell has had a car on your lot since 11/06/22
We were told the transmission was ordered and you were waiting on it to arrive. 2 months later my service manager gets mixed information about the vehicle. As well as a mysterious $400.00

FEE Associated with "Speaking with Hyundai corporate engineers."

I am glad I recorded the entire conversation I had with Eddie King.


In closing this has also reminded me why customers dislike car dealerships.

I am also forwarding this email to your Rick Case Corporate office and Hyundai Corporate office.
VIN 5NMS53AA3LH302521 SANTA FE
Verified Customer
Alpharetta, GA
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Superb service!
Great service, done quickly. My car is driving great! Special thanks to Eddie who went above and beyond to help me?
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/29/2022 05:24 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
JH
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Jack H.
Roswell, GA
2020 Hyundai Veloster N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
2020 Veloster NPP synthetic oil change
Timely, friendly and good results. Amazing with today's lack of a workforce, inflation, high gas prices (courtesy of LGB), this place is terrific. Can't say enough of how great an experience it was, please don't edit my comment.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/23/2022 05:57 AM

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
RP
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Robin P.
Roswell, GA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome service!
Dropped off my car on Monday around noon and it was done by 5:00. Easy quick friendly service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/18/2022 10:25 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
MO
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Michael O.
Alpharetta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
10
Category: Service
Very professional
Michael is simply great at what he does. Takes his time to explain things that will be done or had been performed.
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
Verified Customer
Alpharetta, GA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Category: Service
Great Experience aa
Been a customer for a while now and it's obvious customer satisfaction is key as they pay attention to details. Vehicle is worked on on-time, and my car is happy again.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/11/2022
Service Type: Maintenance
8
Category: Service
Good service...Always room for improvement
So far so good. Been using them for a while and I've never had issues. No complaints. Great staff and service.
ANTHONY D. from Rick Case Hyundai Roswell responded on 03/15/2022 11:55 AM

THANK YOU FOR FEEDBACK!!

BRUCE V. from Rick Case Hyundai Roswell responded on 03/15/2022 12:20 PM

Thank you for your feedback we will reach out to you.

Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
CL
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Charles L.
Marietta, GA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Another Excellent Maintenance Visit
My Service coordinator, Andrew Steadman does an amazing job of making a visit to the service center straightforward, comfortable and understandable. Everything is explained in terms I can understand and the cost is always presented upfront so I can make informed decisions.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/07/2022 11:36 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
TF
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Thomas F.
Georgia
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Excellent Maintenance Visit
Dropped car off at night drop and service performed first thing next morning and ready to pick up on time.
BRUCE V. from Rick Case Hyundai Roswell responded on 03/02/2022 06:42 AM

Thank you

STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 03/02/2022 07:36 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Verified Customer
Atlanta, GA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
service
outstanding service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/25/2022 05:58 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
EA
gravatar
Ethan A.
Alpharetta, GA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
The best dealer
Bruce V and Andrew do an incredible job in the service center. Effective problem solving and great customer service that makes me feel like my time is valued
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/23/2022 12:26 PM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
CC
gravatar
Cathlene C.
Alto, GA
2022 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Service
Excellent service
Rick case is awesome
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2022
Service Type: Maintenance
10
Category: Service
Great service
Rick case is awesome
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/22/2022 10:27 AM

How can we improve?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
PD
gravatar
Pauline D.
Canton, GA
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customerVerified Customer
10
Category: Service
Excellent
Very knowledgeable
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/21/2022
Service Type: Maintenance
10
Category: Service
Friendly
Very prompt and friendly employees.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/21/2022 12:26 PM

can we do anything to improve?

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/21/2022 01:12 PM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
CM
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Cinthia Dayane M.
Roswell, GA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Love there work is very fast i never waot more then 45min
I love taking my car there
The people there very nice
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/21/2022 05:10 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
AM
gravatar
Amanda M.
Nashville, TN
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Best place to buy and service a car!!
Wonderful customer service! Everyone is very knowledgeable and helpful. They had everything done way quicker than I expected. Andrew, Austin and Patrick are the best!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/21/2022 05:11 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
RR
gravatar
Robert R.
Roswell, GA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Customer Centricity
Great customer service. Thanks Mike!!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/11/2022 10:52 AM

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com
Employees worked with
ME
MICHAEL ENNIS
SERVICE ADVISOR
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