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SureCritic / Hyundai Dealer / Ron Marhofer Hyundai Cuyahoga Falls
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Ron Marhofer Hyundai Cuyahoga Falls

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,193 Reviews)
80
Write a Review
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Score Details

5 stars
81%
4 stars
11%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
272
Total ReScores™
4.8
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

For us, "customer service" means making your vehicle service experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of having your vehicle serviced from our dealership. For us, "customer service" means making your vehicle service experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of having your vehicle serviced from our dealership.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(330) 923-3888
Closed
Business Hours

Business Hours

Mon
7:30 AM - 9:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 9:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1260 Main Street Cuyahoga Falls, OH 44221
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,193 Reviews)
Write a Review
Recent Reviews
GH
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Glenn H.
Canton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
10
Category: Service
New Lease Tuscon
Was referred by my nephew and was certainly not disappointed. The experience with Nick Bettle was on point and made the experience hit w/o a missed beat Thank-You Nick.
Next was Marcus in the finance department he was impeccable and very helpful with my spending to acquire the Tucson. Nothing but praise for these guys and the Dealership. Very nicely done. Thanks
AS
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aimee S.
Mogadore, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
10
Category: Service
Service was excellent all the way around
I would love to say how much I would Recommend going here. I bought a new car with Clayton and he did a great job. He walked me through the steps to get there. You will do well in life keep going for it. Declan was my service guy. I was suppose to get me car but let them know I got sick. So the delivered my car to me so I didn't have to leave my house. Declan Congratulations on the new baby. Keep moving forward and never look back! The two of you will do great in life.
DB
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David B.
Stow, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2024
9
Category: Service
Oil Change
DANIEL FERRISE, Customer Service, he was a GEM, Thank You Daniel!!
DB
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David B.
Stow, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2024
10
Category: Service
Oil Change
The customer service is the best, second to none!!
DB
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David B.
Stow, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2024
9
Category: Service
From the first of an oil change to the end,was a fantastic group, thank you
Fantastic customer service, thank you!!
DR
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Debbie R.
Ravenna, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2024
10
Category: Service
Service with Hank P
Hank got me in and out quickly on getting my oil change. He did a great job
Verified Customer
Copley, OH
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Good customer service
Fast and timely service
FRANK M C. from Ron Marhofer Hyundai Cuyahoga Falls responded on 04/13/2022 01:12 PM

Thank you for your 5 star rating!

Verified Customer
Canton, OH
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Professional, friendly & accommodating!
I have always enjoyed exceptional support & service at Marhofer Hyundai. All suggested service is clearly discussed for approval prior to action & concerns addressed in a timely manner.
FRANK M C. from Ron Marhofer Hyundai Cuyahoga Falls responded on 04/11/2022 05:23 AM

Thank you for your 5 star Rating!

Verified Customer
Akron, OH
2012 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Unacceptable work
I have experienced several instances of poor work when I've taken my car to Marhofer for routine maintenance. In one visit, my tires were considered to be close to replaceable. During the next visit the paperwork was somehow missing. When it was "found," the tires were graded to be in great shape. This was obviously a not only shoddy but a dangerous instance of someone creating new paperwork. When I took my car in recently, I told the representative that one of my brake lights was out, but when I went to pick up the vehicle, it had not been replaced. I will not take my vehicle back to Marhofer for maintenance. Their mechanics are clearly either overworked to the point of inefficiency or underpaid to the point of not caring.
FRANK M C. from Ron Marhofer Hyundai Cuyahoga Falls responded on 03/28/2022 05:08 AM

Thank you for your feed back, I will reach out with the number i have on file to discuss. 


Thank You, 

MG
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Molly G.
Stow, OH
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Amazing service guys
Your service team is amazing. They all never fail to go above and beyond for me. On my most recent visit 5 different men from different departments all came to help me look at a part that had been ripped off from under my seat and were trying to figure out what it was….it was none of their departments. I just cant stress enough how good of a team you have. I will always refer people to Ron Marhofer Hyundai.
FRANK M C. from Ron Marhofer Hyundai Cuyahoga Falls responded on 03/23/2022 02:51 PM

Thank you 5 Star Rating ! 

SL
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Sarah L.
Kent, OH
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
1st Servicing for my Santa Cruz
The entire experience was super easy and painless. My only critique is that I wish that it hadn’t taken an hour and a half. But other than that it was great!
FRANK M C. from Ron Marhofer Hyundai Cuyahoga Falls responded on 03/23/2022 08:34 AM

Thank You for your 5 Star Rating!

CH
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Cynthia H.
Girard, OH
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Service was excellent in all aspects. Thank you.
FRANK M C. from Ron Marhofer Hyundai Cuyahoga Falls responded on 03/22/2022 04:52 AM

Thank you for your 5 Star rating!

NH
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Neal H.
New Franklin, OH
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Always great.
Had to have a minor repair on our Santa Fe. The service department has always been very helpful and accommodating. They anticipated it would take about an hour, and it took just under 60 minutes. I have been with Marhofer Hyundai for over 16 years. We continue to go with them because we know we are always taken care of regardless if it’s sales, finance or service. They truly are the best.
FRANK M C. from Ron Marhofer Hyundai Cuyahoga Falls responded on 03/21/2022 09:05 AM

Thank you for your 5 Star Rating!

Employees worked with
HP
HANK PREDICO
GH
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Ginger H.
Dalton, OH
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great first oil change
Great
FRANK M C. from Ron Marhofer Hyundai Cuyahoga Falls responded on 03/17/2022 05:36 AM

Thank you for your 5 Star rating!

JS
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Jeff S.
Kent, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
10
Category: Service
30k service
30,000 mile service, done on time, cost as expected. Dan Bajc is the man for scheduling and updating. First car from Marhofer, they have treated me right.
FRANK M C. from Ron Marhofer Hyundai Cuyahoga Falls responded on 03/17/2022 05:37 AM

Thank you for your 5 Star rating!

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