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South Charlotte Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,673 Reviews)
76
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Score Details

5 stars
76%
4 stars
12%
3 stars
4%
2 stars
3%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
134
Total ReScores™
4.5
ReScore™ Average
76
Net Promoter Score ®

Business Details

About

South Charlotte Hyundai is located in Charlotte NC, and is proud to serve customers from Matthew, Gastonia, Concord, Belmont, Ballantyne, and Pineville North Carolina. Call us to schedule a Service Appointment, or visit us online! Our technicians can help with all of your vehicle maintenance needs. South Charlotte Hyundai is located in Charlotte NC, and is proud to serve customers from Matthew, Gastonia, Concord, Belmont, Ballantyne, and Pineville North Carolina. Call us to schedule a Service Appointment, or visit us online! Our technicians can help with all of your vehicle maintenance needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(704) 551-0664
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:30 PM
Sun
closed
* Eastern Time (Us & Canada)
10518 CADILLAC STREET PINEVILLE, NC 28134
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,673 Reviews)
Write a Review
Recent Reviews
ED
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Eric D.
Charlotte, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/05/2024
0
Category: Service
Poor Communication
Photo 1 in review by Dave Seymour
South Charlotte Hyundai (Owner)
2 weeks ago
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose South Charlotte Hyundai for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Caroline Ward
1 review·1 photo
3 weeks ago
New
I went to South Charlotte Hyundai to look at a car I was interested in online. Brian, Chris, and Jacob were very nice and helped me with my questions and concerns. They were able to work with me and got me in the car the same day. Brian was … More
Photo 1 in review by Caroline Ward
South Charlotte Hyundai (Owner)
3 weeks ago
Hi Caroline, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!
Tracy King
6 reviews·11 photos
3 weeks ago
New
An absolutely fantastic buying experience ending up with a lease for the exact car that I wanted, an Ioniq 6 Limited with the beautiful light gray interior. The car is stunning, full of tech, super fun to drive, and I couldn’t be happier … More
Photo 1 in review by Tracy King
Photo 2 in review by Tracy King
Photo 3 in review by Tracy King
Photo 4 in review by Tracy King
South Charlotte Hyundai (Owner)
2 weeks ago
Hello, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at South Charlotte Hyundai to have earned it.
More user reviews

DealerRater
https://www.dealerrater.com › dealer
South Charlotte Hyundai - Hyundai, Service Center - Dealership Ratings
2.9 708 Reviews Call Dealership (980) 595-2883 View Awards 10518 Cadillac Street Pineville, NC 28134 Directions
2.9
(708)

Better Business Bureau
https://www.bbb.org › profile › co...
South Charlotte Hyundai | Complaints | Better Business Bureau® Profile
The lack of communication, terrible customer service, no empathy this place has showed is ridiculous. I am a single mother of 2 kids, have been without my car ...

SureCritic
https://www.surecritic.com › reviews
South Charlotte Hyundai | PINEVILLE, NC | Verified Customer Reviews
Staff are always pleasant, knowledgeable, courteous, efficient, and honest. Repairs are done on time and as stated.
4.6
(5,721)

Cars.com
https://www.cars.com › Dealers
South Charlotte Hyundai - Pineville, NC
Outstanding service! My vehicle was in and out quickly, and the staff was friendly and professional. The services were done perfectly, and my car is running ...
3.8
(1,663)

DealerRater
https://www.dealerrater.com › dealer
South Charlotte Hyundai - Hyundai, Service Center - Dealership Reviews
When I talked to service manager Ron on Monday about this experience, he was very co-operative and understanding. He quickly apologized for confusion caused on ...
2.9
(708)

Carfax
https://www.carfax.com › Reviews-...
South Charlotte Hyundai - 10518 Cadillac St - Dealership Pineville, NC
We had an excellent experience with South Charlotte Hyundai. Everyone we came in contact with was wonderful and a joy to work with. No hassling, no pressure, ...
4.6
(1,078)

Cars.com
https://www.cars.com › ... › Reviews
South Charlotte Hyundai Reviews - Pineville, NC
Our overall experience was very positive and professional. We couldn't ask for more. Our salesman was helpful in every way.
3.8
(1,662)

South Charlotte Hyundai
https://www.southcharlottehyundai.com › ...
About South Charlotte Hyundai
Your buying experience starts with a clean and inviting facility, staffed with friendly, helpful and knowledgeable employees with one goal. A transparent ...

South Charlotte Hyundai
https://www.southcharlottehyundai.com › ...
Hyundai Car Care Services
Complete and convenient vehicle service from an authorized Hyundai dealer using high-quality genuine Hyundai parts is an unbeatable combination.
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Mallard Creek - Withrow Downs, North Carolina - Based on your places (Home)
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Eric Davis
Local Guide·42 reviews·20 photos
I wouldn't recommend this dealership. I purchased a car in June 20, 2024 and here it is September 4, 2024 and the car WILL NOT START. I had the car jumped, took it to a shop and the battery had a bad cell. I called the dealership for help a total of 19 times and NEVER did receive any help. I called my sales-man PHIL and he never called back. Prior to the purchase, PHIL called and text constantly, now that something is wrong, I can't get a response from anyone. I did finally speak with the service manager but he said I would have to speak with PHIL about replacing the battery. Let me also add, the battery per PHIL was replaced before I took possession. There was a recall on this car for the starter system kit. When I asked about getting this fixed, all I got was the parts wasn't in. Now the bank wouldn't cut the dealership the check because this wasn't done. PHIL asked me to just tell the bank it was done just to get the check and send us on the way saying they'll call me back once the part is in. Now that was in June and still no call or communication. I then call Hyundai in Huntersville, they fixed the car, and replacing the starter kit. I WILL NEVER PURCHASE OR STEP FOOT ON THE GROUNDS OF SOUTH CHARLOTTE HYUNDAI IN PINEVILLE NC.
I'm also reporting this to Hyundai Main Factory.
RR
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Raquel R.
Barnesville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/11/2023
0
Category: Service
DO NOT WASTE YOUR TIME HERE
UNLESS YOU WANT TO BE OFFERED NOTHING ON YOUR TRADE, THEN LIED TO TELLING YOU THEY WILL GIVE YOU WHAT YOU WANT & YOU HAVE DEAL ...THAT THE PAPERWORK IS ON THE WAY WHEN IT ISNT.....
IF YOU WANT PHIL & THE MANAGER TO NOT CARE ABOUT SELLING YOU A CAR & LYING TO YOU, TREATING YOU LIKE YOU ARE UNIMPORTANT AND A MORON.....I WOULD ADVISE YOU TO GO ANYWHERE BUT HERE. THEY ARE BEING REPORTED TO HEADQUARTERS SO NOBODY IS TREATED LIKE THIS AGAIN!!!!
RR
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Raquel R.
Barnesville, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/11/2023
0
Category: Service
DO NOT WASTE YOUR TIME HERE
UNLESS YOU WANT TO BE OFFERED NOTHING ON YOUR TRADE, THEN LIED TO TELLING YOU THEY WILL GIVE YOU WHAT YOU WANT & YOU HAVE DEAL ...THAT THE PAPERWORK IS ON THE WAY WHEN IT ISNT.....
IF YOU WANT PHIL & THE MANAGER TO NOT CARE ABOUT SELLING YOU A CAR & LYING TO YOU, TREATING YOU LIKE YOU ARE UNIMPORTANT AND A MORON.....I WOULD ADVISE YOU TO GO ANYWHERE BUT HERE. THEY ARE BEING REPORTED TO HEADQUARTERS SO NOBODY IS TREATED LIKE THIS AGAIN!!!!
BN
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Brittney N.
Huntersville, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2022
0
Category: Service
I love them until…
I used to love this dealership until they cracked my dash and blamed it on the heat. I took my car in at 8am on a 65 degree rainy day with no cracks in the dashboard. When I got it back 3 hours later, there were 4 cracks in my dashboard, 2 is them large (7-9 inches long). I sent photos as soon as I noticed but had already left the dealership. I went back and they refused to help me and said they were all just heat cracks and it happens to cars. I don’t know what they did to my car while they had it but they’re not taking any blame for the damage!
JA
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Josh A.
West Columbia, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/14/2022
0
Category: Service
waste of time
This dealership has the worst people I have ever dealt with. they lied and wasted my time. Niel, Kae, Chris, Jillian and Eric have ruined my week by stringing me along and saying I'd be the first to buy when it was ready. I never had any idea who I was supposed to be working with. This was the most confusing and stressful dealership experience I've ever had. I went in last Tuesday with cash in hand ready to buy, but the salesperson couldn't open the door because the battery was dead. So they were supposed to have it ready Saturday. Then it was Tuesday because no one ever looked at the car and it wasn't ready. Tuesday came and it still wasn't ready. Wednesday came and it was ready. I drive up immediately and when I get there they are holding it for someone else. Bunch of dishonest and shady tactics all around.
AG
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A G.
Vero Beach, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/28/2022
0
Category: Service
Lousy diagnosis and they take no responsibility
Before you take your car in to the South Charlotte Hyundai for repair -- all I can say is owner beware!! I had my car towed to the South Charlotte Service Center and they misdiagnosed my car (which they admitted to). Their mistake cost me over $1,000!

Then, when I tried to get the owner, Anthony Barrerio, to reimburse me for my expenses, Mr. Barrerio ghosted me on my numerous attempts to follow up with him. I was so aggravated by the poor job of South Charlotte Hyundai’s Service Team in conjunction with and the rude handling of the owner, that I wrote the CEO of Hyundai North America! BEWARE!
GG
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George G.
Charlotte, NC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always a pleasure
Staff are always pleasant, knowledgeable, courteous, efficient, and honest. Repairs are done on time and as stated.
Verified Customer
Charlotte, NC
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
The service was great. The facility is old and dated but I understand they are moving to a new state-of-the-art location soon.
CL
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Curtis L.
Charlotte, NC
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service
Excellent service as always
KB
gravatar
Keatina B.
Charlotte, NC
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Experience
Went for an oil change and tire rotation, which I usually dred (not because of the dealership) but experience in the past. But they were so accommodating and sweet. Didn’t take long at all
Verified Customer
Charlotte, NC
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Crystal is great!
Crystal got me in and out very quickly and efficiently. She is friendly and professional.
ML
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Mark L.
Charlotte, NC
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Service
I would have given 5 stars if the waiting room was cleaner and more functional. The bathroom in the waiting room was also dirty. Crystal was great in providing updates on my car's service.
GEORGE J., Service Manager from South Charlotte Hyundai responded on 03/16/2022 07:06 AM

I apologize that our facilities were not up to your standars and we are eagerly anticipating our new Dealership to be completed in June. We will reach out soon to see if there is anything we can do.

Sincerely,

Ron James
Service Manager
704-551-0664
gjames@schyundai.com
Verified Customer
Charlotte, NC
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
repairs
Great job.
Verified Customer
Charlotte, NC
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customerVerified Customer
10
Category: Service
Thanks for follow up
Was reached out to buy the member of the Hyundai team apologizing about the wait
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2022
Service Type: Maintenance
8
Category: Service
Long wait
Long wait with no communication on why. expectation was not set for how long It would take for an oil change came at 430 and left at 615
GEORGE J., Service Manager from South Charlotte Hyundai responded on 03/09/2022 09:14 AM

We apologize for the longer wait time and will be reaching out in order to get better moving forward.

Sincerely,

Ron James
Service Manager
704-551-0664
gjames@schyundai.com
Verified Customer
Matthews, NC
2011 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Service
Service experience
Individuals I worked with were knowledgeable, friendly, and helpful. My car was fixed to my satisfaction.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2022
Service Type: Repair
9
Category: Service
Service evaluation
Friendly staff, helpful.
Wait time was longer than expected.
GEORGE J., Service Manager from South Charlotte Hyundai responded on 03/02/2022 09:44 AM

Thank you for your feedback and we will be reaching soon in order to see how we can continue to improve.

Sincerely,

Ron James
Service Manager
704-551-0664
gjames@schyundai.com
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