Business Solutions
English Español
SureCritic / Hyundai Dealer / Spitzer Hyundai
business image

Spitzer Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(123 Reviews)
70
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
80%
4 stars
8%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
32
Total ReScores™
4.9
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Spitzer Hyundai will provide you the best in service and maintenance for your vehicle. Spitzer Hyundai will provide you the best in service and maintenance for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(216) 416-6700
No Business Hours Provided

Business Hours

* No Time Zone Provided
19991 Villaview Road Cleveland, OH 44119
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(123 Reviews)
Write a Review
Recent Reviews
CH
gravatar
Charles H.
Painesville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2023
10
Category: Service
A Great Car Buying Experience
Just bought my first Hyundai from Larenz at Spitzer Hyundai and had a most pleasant buying experience. Larenz, Matt and Fred - the whole staff, in fact - went above and beyond in professionalism and with a friendly manner. I feel I got a fair price on my trade-in, and a good price on my purchase. Larenz spent a lot of time with me, helping me discover all the bells and whistles on the new car. I’m very happy with my purchase, and highly recommend Larenz and Spitzer Hyundai.
CC
gravatar
Caliber C.
South Euclid, OH
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Seamless
Seamless service and repairs
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/30/2022 12:24 PM

Thank you for the 5 star survey.

Employees worked with
NS
Nicholas Schulz
Verified Customer
Cleveland, OH
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Attentive Service
High recommendation to Nick in the Service Dept for assisting me with the Dealer's Service Coupons to get me the best value for my money. 6 stars for Nick.
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/28/2022 04:56 AM

Thank you so much for the 5 star review.

Verified Customer
Euclid, OH
2020 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Disappointed sad
I was very disappointed about my service the other day
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/28/2022 04:57 AM

I am sorry you were told wrong. If there is anyhting I can do for you please reach out ot me.

PB
gravatar
Patricia B.
Cleveland, OH
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Grear Service and very fast service.
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/22/2022 06:48 AM

Thank you for the 5 star review.

CC
gravatar
Caliber C.
South Euclid, OH
2019 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
repairs
Great people. Fast service
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/15/2022 07:42 AM

Thank you for the kind words.

Employees worked with
NS
Nicholas Schulz
Verified Customer
Warrensvl Hts, OH
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Almost drive through repair
Love this dealership and service department. They did it again. I literally was on the highway with a leaking tire. They fit me right in. The repair was done to my complete satisfaction and they even washed my car. Highly recommended.
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/07/2022 06:30 AM

Thank you for the 5 star survey.

MR
gravatar
Michael R.
Jefferson, OH
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
What’s good is very good. What’s bad is very bad.
I took my 2017 Tucson in for a recall to check for a problem with the engine in the model year. The car was running ok prior to the appointment but now sounds like it is going to stall.
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/25/2022 06:01 AM

Sorry about your experience we appreciate that nick was helpful to you. The lady at the deck is our receptionist for scheduling appointments I am sorry that you were not addressed in a quick matter. If your vehicle is still running poorly please dont hesitate to reach out to me.

216-416-6761

Employees worked with
NS
Nicholas Schulz
CC
gravatar
Caliber C.
South Euclid, OH
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Location
Great location close freeway access
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/23/2022 12:17 PM

Thank you for the 5 star survey.

DP
gravatar
Dorothy P.
Cleveland, OH
2016 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Dissatisfaction
Was treated very poorly
It took 4 weeks to finally get work done after numerous calls and then finally a email to higher ups to get work done that was covered by insurance.
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/23/2022 12:17 PM

Sorry you feel that way. 

Employees worked with
NS
Nicholas Schulz
JT
gravatar
Janis T.
Cleveland, OH
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
GOOD
GOOD SERVICE
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/21/2022 04:47 AM

Thank you for the 5 star survey.

OC
gravatar
Oscar C.
Euclid, OH
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/17/2022 04:48 AM

Thank you for the 5 star review.

Employees worked with
NS
Nicholas Schulz
Verified Customer
Cleveland, OH
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good Service
Good service and didn’t take to long.
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/16/2022 01:10 PM

Thank you for the 5 star review.

MS
gravatar
Ms. B S.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
10
Category: Service
New Lease
I got a new leased vehicle (Hyundai Tucson 2022) from here 2/11/22 and the service was GREAT! Larenz Wright got me in and out. He explained everything to me and how it worked....I appreciated that.. If you are looking for a new car...Go to Spitzer Hyundai (200th street ) and see Larenz Wright he will take care of you and your needs...Thanks Larenz and Hyundai!!
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/16/2022 01:09 PM

Thank you so much for the kind words. We hope you enjoy your new vehicle.

PF
gravatar
Phillip F.
Warrensvl Hts, OH
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Good
!
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/12/2022 04:55 AM

Thank you for the returned survey. We are sorry about appointment availability due to staffing however we are actively looking to add team members everyday. We would like another chance to earn your visit and hope to see you again.

Employees worked with
NS
Nicholas Schulz
Businesses Near You
Masterworks Automotive
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(903 Reviews)
Automotive Customs
90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(68 Reviews)
Bedford Auto Repair
90
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(37 Reviews)
DCR Systems
68
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(57 Reviews)
Spicer Automotive
97
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,109 Reviews)
Vehicle Reviews
vehicle image
2025 Elantra
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(11)
vehicle image
2025 Elantra Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Elantra N
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3.7
(3)
vehicle image
2025 IONIQ 5 N
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(5)
vehicle image
2025 IONIQ 6
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(3)
vehicle image
2025 Kona
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(23)
vehicle image
2025 Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1)
vehicle image
2025 Palisade
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(38)
vehicle image
2025 Santa Cruz
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(17)
vehicle image
2025 Santa Fe
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(18)
vehicle image
2025 Santa Fe Hybrid
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(9)
vehicle image
2025 Sonata
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6)
vehicle image
2025 Sonata Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2)
vehicle image
2025 Tucson
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(54)
vehicle image
2025 Tucson Hybrid
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(26)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.