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Spitzer Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(123 Reviews)
70
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
32
Total ReScores
4.9
ReScore Average
70
Net Promoter Score ®

Business Details

About

Spitzer Hyundai will provide you the best in service and maintenance for your vehicle. Spitzer Hyundai will provide you the best in service and maintenance for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(216) 416-6700
No Business Hours Provided

Business Hours

* No Time Zone Provided
19991 Villaview Road Cleveland, OH 44119
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(123 Reviews)

CH
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Charles H.
Painesville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2023
10
Category: Service
A Great Car Buying Experience
Just bought my first Hyundai from Larenz at Spitzer Hyundai and had a most pleasant buying experience. Larenz, Matt and Fred - the whole staff, in fact - went above and beyond in professionalism and with a friendly manner. I feel I got a fair price on my trade-in, and a good price on my purchase. Larenz spent a lot of time with me, helping me discover all the bells and whistles on the new car. I’m very happy with my purchase, and highly recommend Larenz and Spitzer Hyundai.

CC
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Caliber C.
South Euclid, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Seamless
Seamless service and repairs
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/30/2022 12:24 PM

Thank you for the 5 star survey.

Employees worked with

Verified Customer
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Attentive Service
High recommendation to Nick in the Service Dept for assisting me with the Dealer's Service Coupons to get me the best value for my money. 6 stars for Nick.
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/28/2022 04:56 AM

Thank you so much for the 5 star review.


Verified Customer
Euclid, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Disappointed sad
I was very disappointed about my service the other day
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/28/2022 04:57 AM

I am sorry you were told wrong. If there is anyhting I can do for you please reach out ot me.


PB
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Patricia B.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Grear Service and very fast service.
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/22/2022 06:48 AM

Thank you for the 5 star review.


CC
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Caliber C.
South Euclid, OH
2019 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
repairs
Great people. Fast service
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/15/2022 07:42 AM

Thank you for the kind words.

Employees worked with

Verified Customer
Warrensvl Hts, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Almost drive through repair
Love this dealership and service department. They did it again. I literally was on the highway with a leaking tire. They fit me right in. The repair was done to my complete satisfaction and they even washed my car. Highly recommended.
CHRIS P., Service Manager from Spitzer Hyundai responded on 03/07/2022 06:30 AM

Thank you for the 5 star survey.


MR
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Michael R.
Jefferson, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
What’s good is very good. What’s bad is very bad.
I took my 2017 Tucson in for a recall to check for a problem with the engine in the model year. The car was running ok prior to the appointment but now sounds like it is going to stall.
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/25/2022 06:01 AM

Sorry about your experience we appreciate that nick was helpful to you. The lady at the deck is our receptionist for scheduling appointments I am sorry that you were not addressed in a quick matter. If your vehicle is still running poorly please dont hesitate to reach out to me.

216-416-6761

Employees worked with

CC
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Caliber C.
South Euclid, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Location
Great location close freeway access
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/23/2022 12:17 PM

Thank you for the 5 star survey.


DP
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Dorothy P.
Cleveland, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Dissatisfaction
Was treated very poorly
It took 4 weeks to finally get work done after numerous calls and then finally a email to higher ups to get work done that was covered by insurance.
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/23/2022 12:17 PM

Sorry you feel that way. 

Employees worked with

JT
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Janis T.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
GOOD
GOOD SERVICE
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/21/2022 04:47 AM

Thank you for the 5 star survey.


OC
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Oscar C.
Euclid, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/17/2022 04:48 AM

Thank you for the 5 star review.

Employees worked with

Verified Customer
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good Service
Good service and didn’t take to long.
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/16/2022 01:10 PM

Thank you for the 5 star review.


MS
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Ms. B S.
Cleveland, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
10
Category: Service
New Lease
I got a new leased vehicle (Hyundai Tucson 2022) from here 2/11/22 and the service was GREAT! Larenz Wright got me in and out. He explained everything to me and how it worked....I appreciated that.. If you are looking for a new car...Go to Spitzer Hyundai (200th street ) and see Larenz Wright he will take care of you and your needs...Thanks Larenz and Hyundai!!
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/16/2022 01:09 PM

Thank you so much for the kind words. We hope you enjoy your new vehicle.


PF
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Phillip F.
Warrensvl Hts, OH
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2022
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Good
!
CHRIS P., Service Manager from Spitzer Hyundai responded on 02/12/2022 04:55 AM

Thank you for the returned survey. We are sorry about appointment availability due to staffing however we are actively looking to add team members everyday. We would like another chance to earn your visit and hope to see you again.

Employees worked with
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