Business Solutions
English Español
SureCritic / Car Maintenance / Nelson's Automotive
business image

Nelson's Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(383 Reviews)
87
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
90%
4 stars
6%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
87
Net Promoter Score ®

Business Details

About

Here at Steve's Import Auto Service Inc we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Sandpoint offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Our Here at Steve's Import Auto Service Inc we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. We know auto repair in Sandpoint offers you lots of choices, and we aim to provide the kind of caring customer service that will bring you back.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Sandpoint, we are totally confident that Steve's Import Auto Service Inc is the best option in town! ...more

Categories
Car Maintenance, Auto Repair, Tires
Contact
(208) 263-4911
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
1111 Michigan St Sandpoint, ID 83864-1727
Get Directions
Nelson's Automotive 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(383 Reviews)
Write a Review
Recent Reviews
GR
gravatar
Garret R.
Kootenai, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2024
0
Taken Advantage of
My wife called to schedule an appointment to have her car looked at for a slipping transmission under the impression that they would take a quick complimentary look at it for her. They drove the vehicle around the block and told her that they could not get the transmission to act up and said "Yeah you will need a new transmission". Upon arrival to pick up the car she was hit with a $110 bill with "hazmat fees" and "Shop supply fees" included for doing a test drive??? This is the kind of place that sees a woman come in and sees an easy target to throw a bill at. Very disappointing and I would highly recommend other options before taking your vehicle here.
GR
gravatar
Garret R.
Kootenai, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2024
0
Taken Advantage of
My wife called to schedule an appointment to have her car looked at for a slipping transmission under the impression that they would take a quick complimentary look at it for her. They drove the vehicle around the block and told her that they could not get the transmission to act up and said "Yeah you will need a new transmission". Upon arrival to pick up the car she was hit with a $110 bill with "hazmat fees" and "Shop supply fees" included for doing a test drive??? This is the kind of place that sees a woman come in and sees an easy target to throw a bill at. Very disappointing and I would highly recommend other options before taking your vehicle here.
LS
gravatar
Lindsay S.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2022
10
Thank you!
Another job well done!
JO
gravatar
JACQUI O.
Sandpoint, ID
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2022
verified customerVerified Customer
10
Change oil etc
Brought my Subaru Forrester in for its yearly oil change and maintenance. I appreciated and was delighted that they saw corrosion on my battery and saved me from a potential hazard. Great team. Thank you. .
SM
gravatar
SARA M.
Cocolalla, ID
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2022
verified customerVerified Customer
10
Friendly and fast!!
They took care of my truck so quickly, and made sure I was updated on what else it would need. Friendly and knowledgeable staff.
Bob N., Owner from Nelson's Automotive responded on 05/25/2022 08:06 AM

Thanks Sara, it was nice meeting and working with you.

DM
gravatar
DOSIE M.
Bonners Ferry, ID
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2022
verified customerVerified Customer
10
Feedback
Bob and his crew are great, they take great care of my car! Thank you!
Bob N., Owner from Nelson's Automotive responded on 05/24/2022 12:30 PM

Thank you Dosie

AM
gravatar
AL M.
Cocolalla, ID
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2022
verified customerVerified Customer
9
Repair
All Good
Bob N., Owner from Nelson's Automotive responded on 05/23/2022 08:10 AM

Thanks Al

DC
gravatar
DICK C.
Sandpoint, ID
Volvo V50
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2022
verified customerVerified Customer
10
Oil change, rotor replacement
Thanks for the quick service on the rotors; not having to replace the brake pads was a nice bonus.
Bob N., Owner from Nelson's Automotive responded on 05/16/2022 08:06 AM

You're welcome, thanks for your patience.

RA
gravatar
RICH A.
Newport, WA
MINI Cooper Hardtop
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2022
verified customerVerified Customer
10
Mini Cooper Service
Bob and his staff were very professional and handled our concerns professionally. The only other qualified Mini repair shop is over 55 miles from our home so Nelson's is more convenient. I would recommend using Nelson's for your Mini repairs.
Bob N., Owner from Nelson's Automotive responded on 05/16/2022 08:05 AM

Thank you Rich!

AH
gravatar
ANNIE H.
Hope, ID
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2022
verified customerVerified Customer
10
great service
Bob provided me with great service and communication. He kept me informed on the repairs of my car and was spot on with his estimates. I am relieved to have found a mechanic I can trust.
Thank you Nelson's Auto!
Bob N., Owner from Nelson's Automotive responded on 05/10/2022 12:30 PM

Thank you Annie, we are glad to take care of your vehicle.

BB
gravatar
BEV B.
Trout Creek, MT
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2022
verified customerVerified Customer
10
Great service
Saved me 150 miles by immediately fixing an unexpected maintenance problem. I feel that advice given to me by Bob is worth following. Friendly too.!
Bob N., Owner from Nelson's Automotive responded on 05/06/2022 06:57 PM

Thank you Bev!

Verified Customer
Athol, ID
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2022
verified customerVerified Customer
10
Great service
Nelson’s Automotive always takes great care of my car.
Bob N., Owner from Nelson's Automotive responded on 05/06/2022 06:57 PM

Thank you Cindy!

MC
gravatar
MARK C.
Sandpoint, ID
Audi A4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2022
verified customerVerified Customer
8
Wheel bearing
Done on time
Bob N., Owner from Nelson's Automotive responded on 04/26/2022 07:53 AM

Thank you Mark.

Verified Customer
Sandpoint, ID
MINI Cooper Coupe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/23/2022
verified customerVerified Customer
7
Will return
Great customer care… one of two issues resolved…mostly happy with outcome. They went above to make sure I was satisfied. The one unresolved issue was above their knowledge or equipment capability. I’ll return for future car care
Bob N., Owner from Nelson's Automotive responded on 04/23/2022 01:18 PM

Thanks Jim.

NB
gravatar
NORMA B.
Sagle, ID
BMW X5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2022
verified customerVerified Customer
10
New to me
My first visit with this mechanic’s shop.
Friendly staff. Speaking with the service team helped me understand the repairs and the cost. Also, It was easy to make arrangements to pick up my car outside of business hours!
I had my rear brakes done on my BMW. I’m confident with a repair job done right!
Bob N., Owner from Nelson's Automotive responded on 04/18/2022 09:48 AM

Thank you Norma, it was very nice working with you.

Displaying Review 1 - 15 of 383 in total
Businesses Near You
Powerline Automotive And Diesel
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(110 Reviews)
Hayden Cars
81
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(44 Reviews)
Mike White Ford of Coeur d'Alene
76
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(7,104 Reviews)
Parker Subaru
84
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(24,751 Reviews)
Atlas Automotive
94
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(765 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.