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Turner Auto Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(700 Reviews)
82
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Score Details

5 stars
90%
4 stars
8%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
82
Net Promoter Score ®

Business Details

About

If you’re looking for auto care in Webster, you’ve found us. Here at Turner Auto Care we work hard to earn your trust and loyalty. We know how important it is to find a car service you can rely on. Because of this, your satisfaction is our top priority each and every day.

We understand what makes customer service truly outstanding. You If you’re looking for auto care in Webster, you’ve found us. Here at Turner Auto Care we work hard to earn your trust and loyalty. We know how important it is to find a car service you can rely on. Because of this, your satisfaction is our top priority each and every day.

We understand what makes customer service truly outstanding. You will experience the difference exceptional customer care makes when you work with us. We know you have many choices in auto care, and we aim to provide the kind of caring customer service that will bring you back.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and service mindset. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto care in Webster & the surrounding area, we are totally confident that Turner Auto Care is the best option in town! ...more

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(585) 288-1060
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1411 Empire Blvd Webster, NY 14580
Get Directions
Turner Auto Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(700 Reviews)
Write a Review
Recent Reviews
IL
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Irene L.
Webster, NY
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customerVerified Customer
10
Recent Service
I took my car in for it's yearly Inspection
And oil change . Scott and his crew were friendly and courteous . The work
Was done on the specified time I was told. I would Recommend Turner
Auto to anyone who needed their car worked on at a reasonable price .
HH
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Holly H.
Webster, NY
Kia Optima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Inspection and oil change
Thank you for the excellent service and I truly appreciate the ride to and from my apartment.

Holly
Scott B., Owner from Turner Auto Care responded on 02/01/2022 08:50 AM

Thank you so much Holly! We appreciate your kind words and it was absolutely our pleasure to offer a ride! Anytime!! Looking forward to seeing you for your Kia Optima's next oil change. Cheers!

Scott & Vicki Bartlett
Turner Auto Care
(585) 288-1060
LV
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Larry V.
Rochester, NY
Toyota Tacoma
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
verified customerVerified Customer
5
Nobody's perfect.......
We had some issues on my last two visits for work on my truck. I am usually the first to sing the praises of this garage and their employees; but.........
To their credit, they owned up to the problems, and did what they could to make things right. I have a LOT of respect for that. There were many factors involved here, my temper being one of them. Ray, Scott and Vicki all stepped up with communication and efforts to get things sorted. I honestly thought I would be looking for a new garage, but at the end of this, I have to give them a chance to get their five stars back.
Scott B., Owner from Turner Auto Care responded on 01/11/2022 10:02 AM

Hey Larry!
    Thank you for your honest review. We were definitely not at our best these past 2 visits and your Toyota Tacoma proved to be quite the challenging patient. Thank you for being able to tell us how you really feel because it's that honesty that will help us to be better in the future. And thank you for giving us another chance to redeem ourselves! We look forward to seeing you back again soon, but not too soon!

Scott & Vicki Bartlett
Turner Auto Care
(585) 288-1060
BM
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Bryan M.
Webster, NY
Buick LaCrosse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
verified customerVerified Customer
10
Excellent work
Another excellent repair.
Scott B., Owner from Turner Auto Care responded on 02/01/2022 08:58 AM

Thanks so much Bryan! We truly appreciate it!!

Cheers!

Scott & Vicki Bartlett
Turner Auto Care
(585) 288-1060
DG
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Doug G.
Kennett Square, PA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Above and Beyond Service
Everyone I talked to at Turner were professional and very helpful. Ray want above and beyond in helping me get my father's car back on the road after 2+ years neglect. If I didn't live 6 hrs away, I would have them service all my cars.

I would highly recommend them.
Scott B., Owner from Turner Auto Care responded on 12/27/2021 06:37 AM

Thank you for your kind words Doug. And for taking the time to write us a review! It was our pleasure working with you and you were just as professional and helpful to us, which makes getting your Dad's Rav4 back on the road that much easier. We wish you and your family all the best! You know were to find us if you're in the area and need us.

PS...Ray also thanks you for your compliment!! 

Cheers!

Scott & Vicki Bartlett

Turner Auto Care
(585) 288-1060
LH
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Larry H.
Webster, NY
Nissan LEAF
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
verified customerVerified Customer
10
Leaf Service
great job
Scott B., Owner from Turner Auto Care responded on 12/03/2021 08:38 AM

Hi Larry! It was a pleasure meeting you and your Leaf! We appreciate the feedback and are looking forward to seeing you for your next oil change! Cheers!!

Scott & Vicki Bartlett
Turner Auto Care
(585) 288-1060
Scott B., Owner from Turner Auto Care responded on 12/27/2021 06:33 AM

Hi Larry!! Thank you for the kudos! Very much appreciated!

Cheers!

Scott & Vicki Bartlett
Turner Auto Care
(585) 288-1060
IL
gravatar
Irene L.
Webster, NY
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customerVerified Customer
10
New tires and Alignment
I went for four new tires and Alignment. I was told I needed new Brakes andThe back brake line was leaking brake Fluid They cared enough about their customers safety, they kept the. Car over night to completed the work .
And made sure everything was working right . I would highly recommend Turner Auto to my friends who need work done
On their car. They are
Honest and reasonable service. Scott and his crew are friendly and
Knowledgeable in what they do.
Scott B., Owner from Turner Auto Care responded on 12/03/2021 08:36 AM

Thanks Irene! We feel so priviledged that you have chosen us! It's always such a hoot to hang out with you and chat about our crazy dogs. :) And for sure, your safety is priority #1!! Again, thank you for taking the time to share your experience! Cheers!!

Scott & Vicki Bartlett
Turner Auto Care
(585) 288-1060
Verified Customer
Rochester, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Excellent service and always fair pricing.
Excellent service on recent emergency repairs. I especially appreciate customer service updates along the way. They always make sure you know what you need to do and price it for you ahead of repairs being done.
Scott B., Owner from Turner Auto Care responded on 12/03/2021 08:33 AM

Thank you!! We appreciate the time you took to give us your feedback and are thrilled that you are happy with your service. Looking forward to seeing you for your next service. Cheers!

Scott & Vicki Bartlett
Turner Auto Care
(585) 288-1060
NR
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Nanette R.
Webster, NY
Porsche Boxster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customerVerified Customer
10
Turner Is The Best
I have been going to Turner's since 2015 to care for my foreign car maintenance and repairs. Turner's is professional, communicates well, has my best interests in mind, and always delivers quality in everything they do.

I have recommended others to Turner's and they are very pleased as well.

Great company, owner, and trusted repair shop!
Scott B., Owner from Turner Auto Care responded on 10/29/2021 09:33 AM

Thank you Nanette! We love hanging out with you and your Porsche! We appreciate you and your kind words! Definitely pop in and say hello over the winter so we don't miss you too much until we see you again in the spring!! Cheers!

Scott & Vicki Bartlett
Turner Auto Care
(585) 288-1060
Verified Customer
Webster, NY
Honda HR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customerVerified Customer
10
Good service
Turner Auto Care has consistently provided excellent service for our vehicles.
Their service is always reliable, thorough and forward thinking.
Besides Scott and Vicki are fun to talk to !!
Verified Customer
Rochester, NY
Toyota Camry
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2021
verified customerVerified Customer
8
Auto diagnostics
I was referred to Turner Auto Care by a neighbor. Good costumer service. They explained what was wrong with my older car after evaluation of the vehicle. Suggested repairs are too costly for my old vehicle, but the staff was very friendly. Do have many payment options and you are able to drop off car for next day appointments.
BR
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Brad R.
Webster, NY
Audi A5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
verified customerVerified Customer
10
Terrific business.
Very well run with highly skilled mechanics.
IL
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Irene L.
Webster, NY
Nissan Versa
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
10
Recent Service
My Recent visit was
Excellent. Scott and
His Crew was friendly and very Knowledgeable . I would highly Recommend Turner
Auto to my Friends
Who wants work done on their Car.
WB
gravatar
Walter B.
Webster, NY
Mercedes-Benz C280
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
verified customerVerified Customer
10
An Excellent Visit
It is was my first visit after many years before the original Turner brothers moved to California.
I was accepted like a lost brother and felt at once like at home. I like the friendliness of the owners.
Scott B., Owner from Turner Auto Care responded on 09/13/2021 07:43 AM

Walter it was such a pleasure working with you! We can't thank you enough for your kind words and taking the time to write them! We are so happy you have returned home and we are thrilled you are part of our family!! Cheers!

Scott & Vicki Bartlett
Turner Auto Care
(585) 288-1060
LV
gravatar
Larry V.
Rochester, NY
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
verified customerVerified Customer
10
consistently excellent.....
The service at Turner is always courteous, professional and very thorough. Quality business.
Scott B., Owner from Turner Auto Care responded on 09/13/2021 07:45 AM

Thank you Larry! It's always such a pleasure working with you! Cheers!

Scott & Vicki Bartlett
Turner Auto Care
(585) 288-1060
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