Service Department's Reviews

4.8

(2,173 Reviews)

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Williamsburg Hyundai 93

Recent Reviews

S S.

Quinton, VA

10/02/2023

Category: Service

Great salesman but horrible service

Gordon Hatcher was a wonderful salesman who was able to find us the car we wanted despite the low inventory due to the pandemic. I love my Santa Fe!!!
Service is a different story. It takes 4 to 6 weeks to get an appointment for an oil change. Recently had an appointment and waited over 3 hours for an oil change. Apparently they “only had one guy “ in service. It’s funny but I was told them same thing the oil change prior. Family member, who I referred to Gordon, has been told the same thing upon dropping their vehicle off for service. Maybe they ONLY “have one guy” and need to hire a few more service technicians???? It’s unacceptable to wait 3 hours for an oil change with an appointment.

Elizabeth A.

Toano, VA

06/08/2023

Category: Service

Terrible customer service

I scheduled an appointment with services over a month ago. I scheduled my appointment at 8 this morning and arrived right before they opened. I couldn’t stay with my vehicle because I just had a baby and my baby will not sit still for hours in the waiting area. I was never told that because I dropped my car off my car would not be priority even though I scheduled my appointment over a month ago. When asked by the service rep what time would I like to pick my car up, I told her 12pm. It’s now 3pm, my car has not been worked on and I’m not happy with my experience. I definitely won’t be back to this location.

Susan R.

Williamsburg, VA

04/05/2023

Category: Service

Oil change and inspection

I had a scheduled oil change and inspection. After one hour, I asked how things were going. My car was not even in the bay yet !!! There were two other people ahead of me who were also very displeased. I understand the lack of technicians available and someone calling in sick, but should have been told that when I arrived so I could reschedule. It was NOT a good experience. I left with an appointment at another shop without any service done.

Carl R.

Webster, TX

11/15/2022

Category: Service

Scammed

It was one of the worst experiences I had with vehicle service in my life first they told me my service would take 2 to 3 weeks I dropped my car off and after a couple weeks I called and they haven’t even done a diagnosis of the vehicle yet 2 weeks go by and I’m calling consistently for them to still have not even touch my car. 2 months in of me calling still know one knew what was going on with my car I called on month 3 inquiring about my vehicle because I had to move because I’m in the military they told me that my diagnosis was done a week ago but they didn’t trust the guy that did it so I’d had to wait until a new mechanic looked at it month 4 rolls in and I call they said the first guy was right then quoted me 627 after labor to fix the problem they have the part and should be ready in a couple day and they’ll call me when it’s ready I waited and called 4days later they told me they were waiting on the part the quoted 863 for Everything a week goes by I get on the phone and they said my car was done 2weeks ago I fly to VA to pick it up and the tell my price is 1300 for everything labor was more than the part and they attempted to charge me for a diagnostic twice after going back and forth and showing them the email of the second quote then they proceeded to say we’ll just give you a discount to bring it back to the second quote I paid the second amount and get to my car and the cells of the battery dies because they hadn’t touched it for months they said they could give me a new battery for 250 dollars I told them that my battery was new when I brought it in and they argued back and forth to give me a new battery and just left me outside honestly im this to warn you this shop is full of scam artist they don’t care about service to the customer only about how much they can squeeze out of you once again one of the worst experiences I’ve ever had with a service shop I do not recommend goin to this shop

Jacqueline M.

Alexandria, VA

05/30/2022

Category: Service

3rd Transmission Needed in 2020 Hyundai

Stephanie, who worked in service, was amazing. The only good part of my experience was her, I could tell she truly wanted to help me even when I took my frustration out on her.
Other than that, my 2 year old 2020 Hyundai Elantra just needed its third transmission. I am working with Hyundai corporate but in regards to the service performed on my car at the Williamsburg Hyundai, it was terrible. I took it there the first time my transmission broke about a year ago but it must not have been fixed correctly because it broke again a month ago. It took a little over a month for me to receive my car back, I understand that I needed to wait for parts to arrive and stuff. What really was the worst part of this whole experience was on my way home from picking up my finally fixed car, I got a flat tire on the high way. Had to put a donut on it and take it to pep boys, even though my receipt from Hyundai of Williamsburg says they checked the tires. Pep boys replaced my tire saying there had been a huge nail in there for what seemed like a while but then i must have rolled over a second, that’s when the flat happened. Now a couple days following the fixed transmission and flat tire, a second tire of mine is loosing air. I understand things can happen to tires at any moment and puncture them but my receipt of service says air was put into the tires and checked but about an hour later, I received the flat tire.
Even though my car seems to feel like it is driving better, my passenger side door now has a small dent and makes a loud popping sound when I open it.
I have learned from this experience (even talking to my tow driver and him telling me that Hyundais are the cars they tow the most for manufacture issues) that Hyundai has many problems and 80% of the workers provide terrible customer service, especially when you call Hyundai Corporate. The service done at the Williamsburg Hyundai was not properly finished. Seems rushed so now my transmission is fixed, but had to buy a new tire within an hour or two of getting my car back along with the passenger door being out of place and dented.
If you go to Williamsburg Hyundai, make sure you work with Stephanie, she really really was very helpful through all of this and she is my one positive experience.
In the end, my transmission was replaced again but am dealing with additional issues, mainly my passenger door and the loud popping sound it makes.

Verified Customer

Newport News, VA

2016 Hyundai Tucson

03/21/2022

Service Type: Maintenance

Verified Customer

Category: Service

Knowledgeable Staff

Murphy, Bryan and Stephanie are knowledgeable and easy to work with.

Baye A M. from Williamsburg Hyundai responded on 03/22/2022 08:00 PM

Thank you for the kind words. We look forward to seeing you again.

Verified Customer

Kilmarnock, VA

2020 Hyundai Santa Fe

03/12/2022

Service Type: Repair

Verified Customer

Category: Service

Excellent service

Staff was very friendly and efficient. We had a scheduled appointment and our car was taken right in for service. We waited in the lobby and our car was completed in no time at all. Very happy with Williamsburg Hyundai sales and service.

Baye A M. from Williamsburg Hyundai responded on 03/22/2022 07:57 PM

We appreciate the kind words and thank you for your continued support.

Verified Customer

Newport News, VA

2016 Hyundai Tucson

03/10/2022

Service Type: Maintenance

Verified Customer

Category: Service

Prompt Service

I needed a last minute oil change, they were able to get me in and out without an appointment

Baye A M. from Williamsburg Hyundai responded on 03/22/2022 07:56 PM

I'm glad we could fit you in at the last minute and take care of your vehicle needs. We appreciate you.

William L.

Springfield, VA

03/06/2022

Category: Service

Service

My first experience at this dealership was excellent. Stephanie in the Service department was kind, patient and, knowledgeable. Definitely a two thumbs up double hi 5 and a pat on the back experience.

Baye A M. from Williamsburg Hyundai responded on 03/22/2022 07:52 PM

We thank you for the great review. We look forward to seeing you again and continuing to provide you with excellent service. I will make sure Stephanie sees this. Thank you again.

Whitney C.

Tappahannock, VA

2016 Hyundai Santa Fe Sport

03/04/2022

Service Type: Maintenance

Verified Customer

Category: Service

Quick and comfy

I only waited an hour but I could have waited longer because the service lobby was so clean and relaxing!!

Baye A M. from Williamsburg Hyundai responded on 03/22/2022 07:51 PM

We appreciate you and the great review.

Judy M.

Williamsburg, VA

2021 Hyundai Sonata

03/04/2022

Service Type: Maintenance

Verified Customer

Category: Service

Williamsburg Hyundai

The staff was welcoming. They were efficient and explained everything. The staff answered all my questions on warranty. I waited less than 45 minutes for my inspection. I highly recommend their service dept

Baye A M. from Williamsburg Hyundai responded on 03/22/2022 07:50 PM

We appreciate the kind words and thank you very much.

Eugene H.

Deltaville, VA

2021 Hyundai Tucson

02/28/2022

Service Type: Repair

Verified Customer

Category: Service

Had to wait, took me when I arrived and done in 50 minutes.

Great, I’m very happy!

Baye A M. from Williamsburg Hyundai responded on 03/02/2022 10:23 AM

Thank you for trusting us with your vehicles needs. We appreciate you and the great review.

Verified Customer

Williamsburg, VA

2020 Hyundai Elantra

02/20/2022

Service Type: Repair

Verified Customer

Category: Service

Nice experience

I was very satisfied

Baye A M. from Williamsburg Hyundai responded on 02/22/2022 08:16 PM

We appreciate the five star review. Thank you very much for choosing us for your vehicles needs.

James W.

Portsmouth, VA

02/14/2022

Category: Service

Nice experience

I would like to express our sincere appreciation to the Williamsburg Hyundai team. The team made our buying experience a pleasant and stress-free encounter. I called Mr. Hatcher about the availability of the vehicle, and he was very cordial in providing the information about the vehicle. Weather prevented us from coming up at that time and Mr. Nesselrodt verified that the vehicle was still available and talked to us in the same professional manner as Mr. Hatcher. We arrived at the dealership and Mr. Jones assisted while Mr. Hatcher was with a customer. Mr. Jones is knowledgeable and professional and went over the features of the vehicle in a friendly, informative way. He answered our questions and Mr. Hatcher answered our other questions and gave us information also with a friendly demeanor and made us feel at ease that we had chosen the right vehicle. There wasn’t any pressure to buy, and Mr. Bush also engaged us in friendly conversation. Mr. Krzyzanski obtained a great rate, was also friendly and professional, and explained the process easily. Williamsburg Hyundai has created a family atmosphere that makes you feel that you are more than just a customer and we will be back for our vehicle needs and future vehicles. Mr. Hatcher, Mr. Jones, Mr. Nesselrodt, Mr. Bush, and Mr. Krzyzanski well done and continued success.

Baye A M. from Williamsburg Hyundai responded on 02/18/2022 06:27 PM

Thanks for the great review.

Hamid G.

New Kent, VA

2019 Hyundai Tucson

02/03/2022

Service Type: Maintenance

Verified Customer

Category: Service

H. R. Ghavam

Great dealership.
Purchased the car there and they have provided excellent support and service.
As the car is still almost new, nothing more than oil and filter changes have been done along with tire rotation
Cannot comments on any major issues as none have occurred and don’t know how the dealership will address this when the time comes.

Baye A M. from Williamsburg Hyundai responded on 02/10/2022 06:09 PM

Thank you for the five star review. We appreciate you and wish you a great day.

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