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SureCritic / Makes / Hyundai / Santa Fe / 2023

2023 Hyundai Santa Fe

Average Score

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1599 Reviews)
46%
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Reviews

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1599 Reviews)
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Reviews

GB
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GENE B.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2023
Verified Review

don franklin survey 09/2023 the following information is what i shall be sending to nicole geenen, Director, Retail Experience & Training Hyundai Motor America. received from nicole geenen, also sent to don franklin dealer lexington, you might like to know they have never contacted me making sure all is good with the car, even though i'm very satisified with the santa fe, i shall use other hyundai dealers for my service Dear GENE, Congratulations on the purchase of your 2023 Hyundai SANTA FE! We have partnered with J.D. Power, a trusted name in market research, to conduct an online survey about your purchase experience. The survey will take about 5 minutes of your time to complete. Based on your responses, J.D. Power will be able to guide us at Hyundai Motor America and DON FRANKLIN LEXINGTON HYUNDAI to improve the experience of customers like you. To start the survey, please answer the first question below: How likely are you to recommend DON FRANKLIN LEXINGTON HYUNDAI to a friend, relative or colleague? the question was, has don franklin lexington do a followup on survey so i said that i had not, i am to send the following info. 1. OUR PROMISE From our humble beginnings in Columbia, Kentucky to serving the entire state, the Don Franklin Family of Dealerships works daily to provide you, our customers, the best possible experience: finding the right vehicle for your family’s budget and your family’s needs – all with integrity, competitive-pricing and a customer-first attitude. (integrity, don't knowing lie to customer like the $2500 hyundai rebate) While Don Franklin may not have planned on being the biggest dealership in the state, his core values and dedication to customers and employees practically ensured it. Thank you for learning more about our history, be sure to stop into any one of our stores and allow us the opportunity to serve you. everything underlined you failed, proof is i gave darryl bond the saleman the following information, kerry hyundai florence, has kerry discount over $1000 on about 15 santa fe's i asked to talk about a modest amount $500, i was told that the Financing Offer : $2,500 and 5.75% on select Hyundai models was their profit margin was told no, finally was told would allow $100, paperwork showing this to be true, day car delivered the $100 had disappeared, had to remind darryl bond and he said he would go back and take care of it, over a week i had to call and call no return call finally received about 8 - 10 days after car delivered. i also proved the $2500 is not profit margin based on kerry hyundai web page, would have been wonderful if don franklin would have folllowed the underline statement. would have bought from kerry if they were closer. wonder if any of this would be considered lying, deceitfulness and illegally business practice. hope you would follow up and let me know. i gave $22000 check down payment about 2 days later finance dept called and said they could not accept the check and i would have to provide a cashier check, i said had no more funds i then said bring my check back take the santa fe back and cancel the transaction, shortly thereafter called back and said they could take the check, who knows what to do and who does not know i thought a modest $500 would have been very fair, receiveing from the kerry dealership providing a minimum of $1000, appears i was very wrong. seems as if the $100 was to much, good thing i noticed. wish i could have called on you so i could have gotten a fair price like kerry hyundai. think what glowing reports i could have given if only they had not lied 2. phone calls not returned, example my insurance co. left request return calls, none about 5-7 left unanswered, finally got judy and elena to contact my insurance, up to 30 phone calls not returned. if you need more info, be happy to include another email, i intend to continue more to hyundai corp. please advise where i am very wrong. santa fe perfect car for me, i'm 83, thanks, i've gotten many cars over my life time this one is one of the best i am gene bailey 859-881-9320 enega@windstream.net

the car perfect for me, under conditions listed if i could have found dealer closer with same car i would not have used don franklin, their care of their customers appears to be not careing to much of how they treat them, all they need to do is listen to them.
Recommended
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SS
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SANJEEV S.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2023
Verified Review

It’s not excellent feedback

The vehicle is good but has some minor issues when bought like the seat belt warning which goes off and is scary. Also the backspace button sometimes does not work and I have to press it twice with some errors.
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JK
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JAMES K.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2023
Verified Review

Practical Luxury

Great car for the price. Roomy, comfortable, reliable, decent gas mileage, Looks great. It's practical and yet has a luxurious feel to it; especially when you consider the price. And then there's the warranty: peace of mind.
Recommended
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WK
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WILLIAM K.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2023
Verified Review

overall have a great experience

so far have not had any major issues with my 2023 Hyundai Santa Fe. both dealerships I have dealt with was very professional in servicing my vehicle. The only problem is with the navigation system is very difficult to program..
Recommended
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FS
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FREDDY S.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2023
Verified Review

2023 Santa Fe

This is a ridiculous question for 200 characters or the review doesn't count. You have all the information, item by item. Maybe if this question was not to exceed 200 characters..My feeling is that you would get more people to respond.
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JP
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Julieta P.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2023
Verified Review

Julieta

Love my new car . Excellent running , very economic and very powerful. Super confortable and nice looking . I will recommend to anyone looking for a good price . The space inside is big and they all have nice color to choose .
Recommended
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DL
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DEREK L.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2023
Verified Review

Very well equiped compared to the competition.

I have the Calligraphy trim level, and I'm impressed with all tech in this SUV. After one year of driving, there are no issues to report. My only compliant is not having a storage console for my sunglasses.
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EF
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EDWARD F.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2023
Verified Review

Great car - no Wireless Android Auot

Very nice, quiet ride. All electronics work well. However, sales brochures and media stated that vehicle had Wireless Android. It does not. I was told an update was coming that would enable this feature. I am still waiting.
Recommended
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TR
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TIMOTHY R.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2023
Verified Review

Great

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Recommended
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JW
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JEREMY W.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2023
Verified Review

The overall experience has been good, so far. Oxendale Salesman and Finance manager were nothing but great. The vehicle is nice and roomy.

The vehicle has been great , thus far. It's quiet, roomy and great mpg. Love the added safety features. Just wish the roof rack, 3rd row seat, Full size spare and LED lighting every where came standard with the vehicle.
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BR
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BRIDGET R.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2023
Verified Review

Amazing SUV for a great value

If you do proper research you will find that the Hyundai Santa Fe is top quality with so many perks. Great smooth ride. Amazing sound system, you seriously can't go wrong. Hyundai is an amazing brand and the Santa Fe is the perfect size SUV. Bigger than I thought but so worth it.
Recommended
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LB
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LISA B.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2023
Verified Review

I love my new car!

I love my new Santa Fe, everything about it! Smooth ride, wonderful safety features! I am still getting used to the new way of shifting by pushing buttons, and figuring out new things, but learning something new almost every day of the features of the car.
Recommended
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JC
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JOSHUA C.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2023
Verified Review

This vehicle surprised me

The 2023 Santa Fe surprised me when I saw it on the showroom floor and even more so when I drove it. The Calligraphy is well worth the upgrade from the other packages and has so many features. I never saw myself buying a Hyundai, but I love this vehicle so much.
Recommended
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ER
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ELISA R.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2023
Verified Review

OMG luxury

Rides like a dream car very very nice wouldn't trade it for anything, my third Hyundai vehicle and just love it. Love all the features it comes with, the interior is gorgeous. The seats are extremely very, very comfortable that's what I was looking for.
Recommended
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DA
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DOUGLAS A.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/13/2023
Verified Review

No follow threw

Car is ok but not as good as older models do not like the new safety features want to turn them off and drive the car myself. It took too long to get paperwork done and transfered.from old car to new one.
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DW
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DARLA W.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2023
Verified Review

The 2023 Hyundai Santa Fe Calligraphy is a Winner

I discovered the 2023 Santa Fe on a soccer Saturday and took it for a quick test drive. I fell in love and bought it the next week. I love the styling, the features, the ride, the handling, and the many amenities.
Recommended
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MR
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MELISSA R.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2023
Verified Review

Melissa's Santa Fe

She's fast and sporty. Loving every bit of this vehicle from the sound of my music playing to the way she looks! Very comfortable. I look for reasons to hop in that drivers seat and go for a ride! Great on gas mileage too!
Recommended
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PS
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PAULETTE S.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/13/2023
Verified Review

I would not have made the purchase had i had a clue

I feel that i’ve been paying for a car that is unsafe for me and the people that trust me with their safety. I trusted that I was getting a good vehicle and new car. I should have known that it was not true when they brought my car back with mud all over it and couldn’t explain how it got there. The car I handed over to the Dealer.
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Hyundai Motor America NCC responded on 09/13/2023 11:07 AM
We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc
FE
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FRANCIS E.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2023
Verified Review

What a great car!!!

This is my second Santa Fe and it is absolutely wonderful!!!! It handles very well and is gorgeous!!!! Take one for a test drive!!! If you didn't know it, you would think you're driving a sedan instead of an SUV!!! You definitely will not be sorry, I guarantee it!!!!
Recommended
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MI
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MELVIN I.
2023 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/12/2023
Verified Review

Santa fe Sucks

I finally got ne a new car. Bought all kinds of warranty items to protect my purchase. Only thing it didn't cover was incompetence of the dealer and Hyundai corporation in fixing there cars. I guess new cars can be considered a lemon that's just what I got. My wireless charger doesn't work. My dealer told the Hyundai tech said it was something I had to deal with. Not so. If they can't fix if I am going to My last resort.
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